What types of alert do I get on each user level i.e. Account Owner, Admin, or a staff user?

Type of alerts that can be sent to each user level can be either ‘an email sent for each subscribed event’ or ‘a daily digest that summarizes all the events for the day’. Staff users receive email alerts for actions they’ve subscribed to only when they’re involved in the action.

Following actions generate email alerts for the Account Owner/Admin, which include all the notifications we have on the system:

Following actions generate email alerts for the Staff users:

To learn more about what other types of alerts Account Owners, Admins and Staff Users receive, click here.

Under the email alerts, a staff user can also customize these alerts based on groups and locations (see image below). You can receive alerts specific to these groups and locations.

Note: Admins and staff users can filter what kind of alerts they want to receive from their accounts. They can also subscribe to our regular newsletters.

Customized Email Alerts: An admin can also customize the email templates for most of the alert types from Alerts –> Choose an alert type e.g. check-in –> Click Add New (see image below).

You can then customize the template for ‘Check-in Alerts. Insert placeholders containing dynamic data such as asset name, checked in by, custom attribute values, and more 

Note: Customization does not apply for mail digests. Learn More.