Terms of Service
Last Updated: May 20, 2024
- CLICKING “I AGREE”, CHECKBOX, OR A SIMILAR BUTTON REFERENCING THESE TERMS,
- CREATING AN ACCOUNT ON THE SERVICE, OR
- BY CREATING AN AUTHORIZED USER THROUGH YOUR ACCOUNT TO ACCESS THE SERVICE
1. YOUR LICENSE TO USE THE SERVICE
1.1. Using the Service. The Service is provided as an online Software-as-a-Service tool. EZO grants you (and your Affiliates), a limited, non-exclusive and non-transferable license to access and use the Service in accordance with Documentation and these Terms. You agree to use the Service for your internal business purpose only.
1.2. Using Mobile Applications. EZO may offer downloadable and installable mobile applications as part of the Service for you and your Authorized Users. These mobile applications allow access to the Service based on your Subscription. The Terms apply equally to the use of Service through such mobile applications provided by EZO.
1.3. Managing your Account. The Service allows you to authorize one or more Authorized Users to use the Service as per your allowed or purchased limits. You can grant specific Authorized Users administrative rights to manage your subscription account. Please note that EZO will not be responsible for managing or overseeing the internal administration of your account.
2. OUR SERVICE AVAILABILITY COMMITMENT
2.1. Our Service Availability Commitment. EZO will make commercially reasonable efforts to ensure that your purchased license to use and access the Service follows a Service Availability Percentage of 99.5% measured monthly as per eastern time zone, with the exception of Service Availability Exclusions (“Service Availability Commitment”).
2.2. Claiming Service Credits. In case EZO fails to meet its Service Availability Commitment, you may claim Service Credits in accordance with the EZO Service Credits Policy.
2.3. Service Availability Exclusions. EZO’s Service Availability Commitment will not apply with respect to (a) Scheduled Maintenance, for which advance notice will be provided through in-app banners or email notifications to the account owner; (b) events due to Force Majeure; (c) urgent security updates affecting the overall Service users; (d) integrations with Non-EZO Applications; (e) our suspension rights as per section 12 of these Terms; or (f) free trials or Beta Versions.
3. TECHNICAL SUPPORT WE PROVIDE
During your Subscription Term, you or your Authorized Users may initiate a helpdesk ticket during Support Hours by calling +1 888 623 8654 or any time by emailing support@ezo.io. We will use commercially reasonable efforts to respond to all helpdesk tickets within one (1) business day. Technical Support does not relate to Non-EZO Applications, free trials, or Beta Versions.
4. SUBSCRIPTION TERM, TERMINATION, AND REFUNDS
4.1. Subscription Term. Unless otherwise stated in your Order Form, your Subscription Term will automatically renew for additional periods equal to the expiring Subscription Term as per the prior Subscription Plan. Either party may, however, terminate these Terms and the applicable Order Form in accordance with section 4.2 or section 4.3 (below). Renewals shall be charged as per the standard price prevailing at the time of renewal. In case of a price increase upon renewal, we will undertake reasonable efforts to provide you at least a thirty (30) days advance notice prior to your renewal.
4.2. Termination for Convenience. You can terminate these Terms and the applicable Order Form(s) at any time for any reason during a current Subscription Term. However, you acknowledge that: (a) You will not be entitled to any refunds if you exercise such termination rights, and (b) Any unpaid fees covering the remainder of your current Subscription Term will become immediately payable upon such termination. EZO reserves the right to not renew your Subscription Term for any reason by providing a notice of non-renewal thirty (30) days prior to the end of your current Subscription Term.
4.3. Termination for Cause. Either party may terminate these Terms and the applicable Order Form(s) after serving a thirty (30) days advance written notice of the other party’s material breach of obligations under these Terms, if such breach remains uncured at the expiration of the thirty (30) days notice period. In addition, either party may terminate these Terms and the applicable Order Form(s), if the other party becomes insolvent, is subject to bankruptcy or similar proceedings, assigns its rights or assets for the benefit of creditors, or EZO stops its business operation related to the Service. If you exercise your termination rights as a result of an uncured material breach of these Terms, EZO will refund any prepaid fees (excluding one time fees such as set up fees) covering the remainder of your Subscription Term, calculated from the effective date of termination. If EZO terminates your Subscription as a result of your material breach of these Terms, you will pay any unpaid fees covering the remainder of your current Subscription Term.
4.4. Retrieval of Content and Deletion before Termination. It is your responsibility to ensure that before the expiration or termination of these Terms and the applicable Order Form: (a) you export all of Your Content, and (b) delete Your Content. You understand that, unless legally prohibited, we are under no obligation to retain or provide any of Your Content to you after the expiration or termination of these Terms. To request the deletion of Your Content after the expiration or termination of these Terms, please email us at support@ezo.io.
4.5. Survival. Upon termination of Your Subscription, Your license to use the Service and EZO’s obligation to provide the Service to You will immediately terminate. Either party will remain liable for obligations accruing prior to the expiry or termination of these Terms. The following sections of these Terms will survive the termination or expiration of these Terms: Section 4 “SUBSCRIPTION TERM, TERMINATION, AND REFUNDS”, Section 5 “FEES AND PAYMENTS”, Section 6.1 “Restrictions”, Section 7 “HOW EZO PROCESSES AND PROTECTS YOUR CONTENT”, Section 9.2 “EZO’s Proprietary Rights”, Section 10 “CONFIDENTIALITY”, Section 13 “NON-EZO APPLICATIONS”, Section 14 “WARRANTIES AND DISCLAIMERS”, Section 15 “INDEMNIFICATION”, Section 16 “LIMITATION OF LIABILITY”, Section 17 “USING THE SERVICE FOR A FREE TRIAL OR TESTING BETA VERSION”, and Section 19 “GENERAL TERMS”.
5. FEES AND PAYMENTS
5.1. Advance Payments. The Service is billed in advance on a monthly or yearly basis, per your choosing. Unless stated otherwise in an Order Form, all applicable fees are due upon the commencement of our Subscription Term, or in case of a renewal Subscription Term upon the date of renewal.
5.2. No Refunds. Except as provided in section 4.3 of these Terms, your payment obligations are non-cancellable and non-refundable.
5.3. Changes to Subscription Plan. If you choose to upgrade your Subscription Plan during a Subscription Term, your payments will be adjusted to reflect the additional fees based on the prevailing standard price at that time. If you downgrade your Subscription Plan, you will be entitled to Service Credits. You understand that Service Credits in case of downgrades: (a) are only available for at least an annual Subscription Term, (b) will apply during a subsequent Subscription Term, (c) do not entitle you to any cash refunds, and (d) will be calculated as per the prevailing standard price on the effective date of your downgrade. For changes to your Subscription Plan, please notify EZO by emailing support@ezo.io. YOU UNDERSTAND THAT DOWNGRADES MAY CAUSE A LOSS OF YOUR CONTENT OR SERVICE FEATURES OFFERED AS PER YOUR SERVICE PLAN. EZO WILL NOT BE RESPONSIBLE FOR ANY SUCH LOSS.
5.4. Paying via Card and Auto-Renewal Charge. Unless your Order Form specifies a different method of payment, you will need to provide valid credit or debit card details, which shall be charged by EZO through its Authorized Third Party Payment Processor as per your Subscription Plan. You hereby authorize EZO and its Authorized Third Party Payment Processor to charge your credit or debit card upon the commencement of your initial Subscription Term, in case of a renewal Subscription Term; upon the date of renewal, or in case of an upgrade during your Subscription; on the date of upgrade. To prevent automatic renewal charges, it is necessary to appropriately cancel your subscription account either through your account settings page before your renewal, or by submitting an account cancellation request at least twenty-one (21) days in advance of your renewal date to support@ezo.io. For more information on how to cancel your account directly through the settings page, click here.
5.5. Other Methods of Payment. In case an Order Form specifies a method of payment other than through card, we will invoice you in advance. Unless otherwise stated in the Order Form, invoiced fees are due within thirty (30) days from the invoice date. Without limiting our rights and remedies, all undisputed invoices which are not paid are subject to a monthly finance charge of 1.5% or the maximum prescribed by law.
5.6. Payment Disputes. If you fail to fulfill your payment obligations, we will provide you at least seven (7) days’ advance notice of non-payment (this includes an automated in-app notification for failed payments). If you fail to make the required payment within such a period, in addition to our termination rights, we reserve the right to suspend your access to the Service without further notice. If you dispute any invoiced amount, you must raise a notice of dispute within ten (10) days of receiving the invoice. You and EZO agree to resolve the disputed amounts in good faith, provided that you timely pay any undisputed amounts.
5.7. Taxes. EZO’s fees do not include any taxes, such as value-added, sales, use, or withholding taxes, imposed by any jurisdiction (“Taxes”). You are responsible for paying all Taxes related to your purchases, other than US tax based on EZO’s net income. If you are under an obligation to withhold any Taxes from fees, you must pay such Taxes to the appropriate authority. For the avoidance of doubt, all fees payable hereunder shall not include any such taxes withheld.
6. RESTRICTIONS AND YOUR RESPONSIBILITY
6.1. Restrictions. You shall not, nor shall you permit any of your Authorized Users to directly or indirectly:
- abuse or fraudulently use, damage, or overburden the Service;
- gain unauthorized access to any part of the Service architecture;
- process data of any third party or an individual (including Personal Information subject to Privacy Laws) without explicit authorization or in violation of Privacy Laws;
- process or store data that infringes on the rights of others, including third party Intellectual Property Rights;
- store or transmit any Sensitive Information;
- store or transmit any Malicious Code or conduct any malicious activity through your account;
- remove proprietary notices from the Service;
- access the Service for creating competitive products, copying ideas, or service features, or conducting competitive analysis;
- resell, license, sublicense, distribute, outsource, or rent any part of the Service to a third party without written permission from EZO;
- attempt to copy, reverse-engineer, decompile, disassemble, create derivative works from, or derive the source codes of the Service;
- misrepresent or impersonate by creating accounts under subdomains, titles, or trademarks of other Persons;
- violate or circumvent the Service to avoid your allowed or purchased usage rights; or
- conduct vulnerability scans, penetration testing, or any security-related tests on the Service, its components, or networks without prior written consent from EZO.
6.2. Your Responsibility.
- You should ensure that all activities through User Account(s) comply with these Terms and applicable laws;
- In case you suspect that any access to the Service is not authorized by you or is not authorized under these Terms, you agree to immediately notify EZO in writing; and
- You shall be responsible for ensuring that you have all necessary rights and title to use, store, and display Your Content while using the Service. If you store any Personal Information as part of Your Content, such as when creating credentials for your Authorized Users or Non-Login Users, it is your responsibility to ensure that you have the relevant authorization, such as the consent of individuals as required by the applicable Privacy Laws.
7. HOW EZO PROCESSES AND PROTECTS YOUR CONTENT
7.1. By submitting Your Content into the Service, you grant EZO (including its contractors) a non-exclusive, royalty-free license to use and access Your Content in order to provide, maintain, improve the Service, and perform all obligations under these Terms.
7.2. EZO will be responsible for all actions and omissions of its contractors who have access to Your Content as if EZO was performing such services directly under these Terms.
7.3. Personal Information contained in Your Content will be processed in accordance with these Terms and EZO’S PRIVACY POLICY.
7.4. If you are based in a jurisdiction where data protection laws exist, you may request a copy of the Data Processing Agreement by emailing support@ezo.io, which will become effective upon signature by both parties.
7.5. To protect Your Content from unauthorized access, use, or destruction, we will keep in place organizational, administrative, and technical security measures as described in Annex I of these Terms.
8. YOUR FEEDBACK
You, your Authorized Users, or certain third parties such as Non-Login Users may provide us with input, suggestions, or comments for enhancements, improvements, new features, functionality, or other feedback with respect to the Service or a Beta Version (“Feedback”). Notwithstanding any confidentiality provisions in these Terms, all such Feedback shall not be considered Confidential Information. EZO reserves a royalty-free right to use and incorporate Feedback into the Service or other products and services at its sole discretion.
9. PROPRIETARY RIGHTS
9.1. Customer’s Proprietary Rights. You retain all rights, title and interest (including any Intellectual Property Rights) in and to Your Content; and
9.2. EZO’s Proprietary Rights. EZO owns and retains all rights, title and interest (including all Intellectual Property Rights) in and to: (a) the Service, including all improvements, enhancements, or modifications; (b) mobile application(s) developed by EZO for use with the Service; (c) any other software, applications, inventions, or technology developed by EZO in connection with support; (d) Beta Version or any Service provided on a free trial; (e) Documentation shared with you; (f) Feedback provided by you; or (g) Usage Data.
10. CONFIDENTIALITY
Each party agrees that it will not use Confidential Information of the other party for any purpose other than fulfilling its obligations or exercising its rights in accordance with these Terms. Further, each party agrees to protect the other party’s Confidential Information from unauthorized use, access, or disclosure in the same manner as it protects its own Confidential Information. However, either party may solely disclose Confidential Information (a) to its employees, officers, directors, attorneys, auditors, financial advisors, service providers or contractors and/or other representatives who have a need to know and are legally bound to keep such information confidential; (b) to the extent required by law; or (c) to the minimum extent required to comply with an order passed by the court or a government agency.
11. OUR RIGHTS TO MODIFY THE SERVICE
EZO reserves the right to make changes to the features of the Service. While minor changes may not be notified, if EZO implements a significant modification to the Service’s functionality we commit to provide you with at least thirty (30) days’ advance notice through in-app banners or via email as specified in 19.6 of these Terms.
12. SUSPENSION
12.1. We are not obligated to monitor Your Content or activity for compliance with these Terms. However, if we reasonably believe that your or your Authorized Users’ account activity or any of Your Content is in violation of these Terms, we may request you to suspend an Authorized User’s access to the Service or remove some or all of Your Content. If you do not take the steps to address the violation of these Terms, we may suspend your account or remove some or all of Your Content without further notice.
12.2. Where we believe that the breach of these Terms by you or your Authorized Users could give rise to potential liability for EZO, impact EZO’s proprietary rights, or affect the operations or security of the Service or other users, we may suspend your account or remove some or all of Your Content without notice. Where reasonably practical and permitted by law, we will notify you about the steps taken to address a violation of these Terms.
12.3. Notwithstanding anything to the contrary in these Terms, EZO will have no liability in connection with any suspension of the Service or removal of Your Content as per this section 12.
13. NON-EZO APPLICATIONS
You may choose to integrate the Service with Non-EZO Applications. When integrating the Service with a Non-EZO Application, you authorize us to share Your Content, including necessary credentials, with such Non-EZO Application. A Non-EZO Application may handle Your Content as per your agreement with such Non-EZO Application, and none of the security measures apply with respect to Non-EZO Applications. BEFORE ENABLING AN INTEGRATION, YOU ARE ADVISED TO REVIEW AND UNDERSTAND NON-EZO APPLICATION’S PRIVACY PRACTICES AND TERMS OF USE. WE DISCLAIM ALL LIABILITY FOR THE ACTS AND OMISSIONS OF NON-EZO APPLICATIONS IN RELATION TO YOUR CONTENT OR ANY PART OF YOUR CONTENT THAT IS TRANSFERRED. WE DO NOT GUARANTEE THE CONTINUED AVAILABILITY OF SERVICE FEATURES DESIGNED TO INTEROPERATE WITH NON-EZO APPLICATIONS, NOR DO WE GUARANTEE THAT ANY INTEGRATION WITH NON-EZO APPLICATION WILL BE ERROR-FREE.
14. WARRANTIES AND DISCLAIMERS
14.1. Mutual Representations. Each party represents and warrants that it has the legal right to enter into these Terms.
14.2. DISCLAIMERS. YOU UNDERSTAND THAT EZO DOES NOT WARRANT THAT THE SERVICE WILL BE FREE FROM ERRORS, OR THAT ALL ERRORS IN THE SERVICE WILL BE CORRECTED. YOU FURTHER UNDERSTAND THAT EZO DOES NOT WARRANT THAT THE SERVICE WILL BE SECURE, THAT ANY SECURITY MEASURES SET IN PLACE BY EZO WILL BE FREE FROM ERRORS, OR THAT THE SERVICE WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS THAT MAY AFFECT YOUR EQUIPMENT, COMPUTER PROGRAMS, OR YOUR CONTENT. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICE, SUPPORT AND DOCUMENTATION IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND EZO EXPRESSLY DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SERVICE, INCLUDING BUT NOT LIMITED TO: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY; (B) ANY WARRANTY OF FITNESS OF THE SERVICE FOR A PARTICULAR PURPOSE; OR (C) ANY WARRANTY OF NON-INFRINGEMENT.
15. INDEMNIFICATION
15.1. You will indemnify, defend and hold EZO (including its Affiliates, employees, agents, officers, directors, and third party service providers) harmless from all damages, claims, liabilities, costs, expenses, and losses, relating to: (a) a breach of these Terms by you or your Authorized Users; or (b) the infringement of Intellectual Property Rights by Your Content.
15.2. In case of a potential indemnity obligation under section 15 of these Terms, EZO: (a) will promptly notify you of a claim in writing, (b) allow you to retain full and exclusive control over the defense, investigation, or settlement of the claim, including the right to appoint counsel of your choice, and (c) provide reasonable cooperation requested by you at your expense. EZO’s failure or delay in complying with the obligations under this section 15.2 will not relieve you of your indemnification obligations, except to the extent that you have been materially prejudiced by such failure or delay.
16. LIMITATION OF LIABILITY
16.1. EXCLUSIONS. EXCEPT AS PROVIDED UNDER LIABILITY EXCEPTIONS (SECTION 16.3 of THESE TERMS), NEITHER PARTY (ITS AFFILIATES, SUPPLIERS, EMPLOYEES, AGENTS, DIRECTORS, OFFICERS) WILL BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES (INCLUDING BUSINESS INTERRUPTION, COST OF SUBSTITUTED SERVICES, LOSS OF DATA, LOST PROFITS, GOODWILL OR REVENUES). THE EXCLUSIONS OF LIABILITY IN THIS SECTION 16.1 WILL APPLY TO ANY CLAIM BROUGHT REGARDLESS OF WHETHER AN ACTION IS IN CONTRACT OR TORT, AND REGARDLESS OF THE THEORY OF LIABILITY.
16.2. LIMITATIONS. EXCEPT AS PROVIDED UNDER LIABILITY EXCEPTIONS (SECTION 16.3 OF THESE TERMS), THE AGGREGATE LIABILITY OF EACH PARTY TO THE OTHER PARTY WILL NOT EXCEED THE AMOUNT PAID FOR THE SERVICE DURING THE SIX (O6) MONTHS PRECEDING THE FIRST INCIDENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT, AND REGARDLESS OF THE THEORY OF LIABILITY.
16.3. LIABILITY EXCEPTIONS. THE EXCLUSIONS AND LIMITATIONS SET FORTH IN SECTION 16.1 AND 16.2 OF THESE TERMS WILL NOT APPLY: (A) IN RELATION TO INDEMNIFICATION OBLIGATIONS UNDER SECTION 15 OF THESE TERMS; (B) IN RELATION TO ANY AMOUNTS OWED BY YOU TO EZO AS PER SECTION 5 OF THESE TERMS; (C) THE CUSTOMER’S BREACH OF SECTION 6.1; (D) TO THE EXTENT THAT AN EXCLUSION OR LIMITATION IS PROHIBITED UNDER LAW.
17. USING THE SERVICE FOR A FREE TRIAL OR TESTING BETA VERSION
17.1. Free Trial. If we allow you to use the Service for a free trial period, you may use your free trial until: (a) end of the free trial period, or (b) an earlier termination by EZO at any time and for any reason at its sole discretion.
17.2. Beta Version(s). Sometimes we may allow you to test and evaluate pre-release service features or new products at our own discretion (“Beta Version”). We reserve the sole discretion to decide whether Beta Version will be made part of the Service generally offered to customers.
17.3. Disclaimer. ANY OF YOUR CONTENT ENTERED DURING A FREE TRIAL OR WHILE ACCESSING BETA VERSION MAY BE PERMANENTLY LOST. IT IS YOUR RESPONSIBILITY TO RETRIEVE YOUR CONTENT BEFORE THE END OF A FREE TRIAL PERIOD OR REVOCATION OF YOUR ACCESS TO A BETA VERSION. FREE TRIALS AND BETA VERSIONS ARE PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS, AND ANY REPRESENTATION OR WARRANTIES BY EZO UNDER THESE TERMS DO NOT APPLY. WE ASSUME NO LIABILITY FOR ANY HARM OR DAMAGE FROM OR IN CONNECTION WITH YOUR USE OR ACCESS TO A FREE TRIAL OR BETA VERSION.
17.4. Except as revised in section 17 of these Terms, all other terms and conditions contained in these Terms will continue to apply with respect to your access or use of the Service on a free trial or testing of a Beta Version.
18. PURCHASING THROUGH A PARTNER
If you are purchasing through a Partner, your relationship with EZO is described under this section 18.
18.1. The following terms will apply instead of the terms specified in section 5 of these Terms:
- The Partner will process your billing pursuant to an Order Form or your agreement with the Partner. This will include details related to your Subscription Plan, applicable fees, payment method, your Subscription Term, and other similar payment terms.
- EZO will not provide any refunds in case: (i) You downgrade your Subscription Plan or cancel your subscription account, prior to the end of a current Subscription Term, or (ii) EZO exercises its termination rights under section 4 of these Terms. In the event that you are entitled to a refund as per these Terms, such amount will be refunded to the Partner. If you are entitled to Service Credits as per these Terms, such Service Credits shall be processed by the Partner on EZO’s behalf. EZO’s fulfillment of its obligation under this section will discharge EZO of its direct obligations towards you under these Terms.
- We may terminate or suspend your Subscription if the Partner fails to pay us the applicable fees related to your Subscription.
19. GENERAL TERMS
19.1. Modification to these Terms. In case of material modification of these Terms, we will provide you at least a thirty (30) days’ advance notice in accordance with section 19.6 of these Terms. Such notice will be sent to the account owner’s email address or by posting a visible advance notice through the Service. Your continued use of the Service following such advance notice period will constitute your acceptance of the modification(s) made to these Terms.
19.2. Export Compliance. The Service is subject to export control laws and regulations of the United States, including those made by US Department of Treasury’s office of Foreign Asset Control, Bureau of Industry and Security, and the applicable import laws depending on the jurisdiction where the Service is accessed or used (“Export Control Laws”). You represent and warrant that you or your Authorized Users:
- will not directly or indirectly use or access the Service in violation of Export Control Laws or in a territory subject to U.S. trade embargoes or sanctions, including Cuba, Iran, North Korea, Syria, Donetsk People’s Republic, Luhansk People’s Republic, Russia, or any other region that may become subject to Export Control Laws (“Restricted Regions”);
- are not part of the sanctions-relation lists issued by US federal agencies, such as the consolidated screening list available at www.trade.gov/consolidated-screening-list (“Restricted Persons List”), nor are controlled or owned by any Person on the Restricted Persons List;
- will not create User Accounts for Persons located in Prohibited Regions; and
- will not feed, transmit, or transfer any information, as part of Your Content, that is regulated by the U.S. International Traffic in Arms Regulations.
20. DEFINITIONS
20.1. “EZO”, “we” or “us” means EZ Web Enterprises, Inc. d/b/a EZO.
SECURITY MEASURES TO PROTECT YOUR CONTENT
- Application Level Encryption. TLS 1.2. or higher is used to transfer Your Content via our Service or Website. AES-256 encryption is used to protect Your Content at-rest.
- Server-level Firewall. A firewall is implemented at the server level by our third party cloud hosting service provider to control and properly manage network traffic.
- Logging and Monitoring. All activity across EZO web based applications is logged. Alerts are generated against any unusual and suspicious activity and notifications are sent to the information security team for investigation and resolution.
- Access Controls. The production environment can only be accessed by individuals who have obtained necessary approval as per documented internal procedures. The production environment can only be accessed via two factor authentication. All access to the server is logged, including who accessed the server and when the access happened. At the organizational level, policies and procedures are in place to limit access to information or information systems on a need-to-know basis and following the principle of least-privilege.
- Measures for user identification and authorization. All EZO personnel accessing Your Content are identified by a unique user ID. Any access to the underlying infrastructure of the Service and individuals performing customer support functions require unique User ID and passwords. No passwords are recorded in logs for security.
- Backups and Disaster Recovery. All of Your Content entered into the Service is backed up at least once every twenty-four (24) hours. Copies of backups are stored in a location separate from the primary data location.
- Physical Security. The Service is hosted on Amazon’s Web Services (AWS) Cloud. The physical and environmental security controls of AWS are audited for SOC 2 Type 2 and ISO 27001 compliance, amongst other certifications. You can review the security measures set in place by AWS to protect the security of its data centers here.
- Training and Awareness. All EZO Personnel accessing Your Content are required to undergo Information Security Training at least annually.
- Responding to a Security Breach. “Security Breach” means unauthorized access or disclosure of Your Content. In the unlikely event that EZO becomes aware of a Security Breach that compromises Your Content, EZO maintains a documented incident management and reporting procedure which outlines the critical steps for escalating a Security Breach. As soon as practicable but no longer than Seventy-Two (72) hours of becoming aware of a Security Breach, EZO will notify you regarding a Security Breach via the account owner’s email address.
- Network Security. All changes to the Service, such as new features, are subject to a change management policy. All testing and development of software and applications is carried out on a separate network from production systems. None of Your Content is used in EZO’s development or testing environments.
- Auditing our Information Security Measures. A dedicated information security management team conducts self-risk assessments to test and ensure compliance with information security practices outlined in these Terms. You can also request a copy of our ISO 27001 certification and/or SOC II, Type 2 at support@ezo.io for further details on our compliance with the security measures stated in these Terms.
- Third Party Management. We evaluate all third parties providing services to EZO based on our Third Party Management Policy. The process includes a risk assessment before onboarding any new service provider.
