Privacy Policy
Archived
Last updated: April 2023
Privacy Policy
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). We may use your Personal Information to send information to you which we think may be of interest to you by email or other means; send you marketing communications relating to our business, and to improve your browsing experience by personalizing the Websites and to improve the Service.
Access to Information
The information we collect is not shared with or sold to other organizations for commercial purposes, except to provide products or Service you've requested, when we have your permission, or under the following circumstances: It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service of the specific application, or as otherwise required by law.
We will transfer information about you if EZO is acquired by or merged with another company. In this event, EZO will notify you about the transfer and becoming subject to a different privacy policy.
Your account manager and specific members of the technical support team that work on troubleshooting issues and provide you support, will have access to your instance of EZO Product that you use. Such access is provided by applying the Principle of Least Privilege and is revoked as soon as they are no longer conducting support activities for your account. Each access session is recorded in an auditable log that includes the reason for access. Please note that this privilege is used only as a last resort when there is no other way to provide you the support you require.
You can revoke this access by contacting us at support@ezo.io and we will completely lock out access for the support team. In case this access is revoked, you will need to sign a support contract with EZO that will include time for screen share sessions, as the support team will no longer be able to view your instance on their own.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. Cookies are required for the use of EZO Products. We use cookies to record current session information, but do not require permanent cookies.
EZO uses third party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Remarketing could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. We store the following types of cookies
Strictly Necessary Cookies
These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided.
Functional Cookies
These cookies allow the website to remember choices you make to give you better functionality and personal features.
Performance cookies
These cookies help to improve the performance of the site.
We provide each EU visitor of our website (as part of GDPR) the ability to turn off the Functional and Performance cookies. Users may also opt out of the use of the cookies by visiting the Network Advertising Initiative opt out page. [http://www.networkadvertising.org/managing/opt_out.asp]
Logs
We gather certain information and store it in log files when you use our Service. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Services. In such a case, we would treat the combined information in accordance with this Policy.
Analytics
We collect analytics information when you use the Service to help us improve them. We may also share anonymous data about your actions on our website with third-party service providers of analytics services.
Data Storage
EZO uses third party vendors and hosting partners to provide the necessary hardware, networking, storage, and related technology required to run our Services. EZO maintains the rights to the applications and databases while you retain all rights to your data. EZO carries out regular security audits to ensure system security and confidentiality of your data.
Changes
EZO may periodically update this policy.
Have Questions?
Get in touch with us at support@ezo.io
