Pay As You Grow, Transparent Licensing
Frequently Asked Questions
- IT Peripherals are Items that connect to a computer, such as monitors, scanners, or portable storage, or IT inventory. If additional Item licenses are required, you can easily increase the Device count.
In addition European customers can have their AssetSonar account hosted on our European Union AWS instance. This ensures all customer data is resident within the EU. Selecting an EU instance requires contacting sales and may involve a license fee surcharge due to higher hosting costs.
Note:All active Devices count for licensing purposes. Once a Device is retired, it no longer counts towards the license limit.
Account Owner Administrator SupervisorAgent: An Agent is typically a support agent or IT technician responsible for responding to tickets and requests made to the IT team. They can view and take many but not all actions on items.
Staff User: A Staff User is typically an employee, student or end-user who is registered as a custodian of an item. Staff Users have limited access rights and can take specific actions on Items. AssetSonar offers a granular ability to define Custom Roles to match your team’s needs. The Agent role can be expanded to provide additional Admin function. Contact Sales or your Solutions Consultant to learn more. An additional per Agent licensing fee may be required. For more detail on roles see our Help article.