AssetSonar Features
AssetSonar Features
Run IT With Asset, Software, Service, and Workflow Context
Built on the IT Graph, AssetSonar gives IT teams shared context across assets, tickets,
software licenses, and employee lifecycle workflows. Reduce manual work, control spend,
speed resolution, and support audit readiness.
No Credit Card Required
Hardware Asset Management
Manage every hardware asset from discovery to retirement with connected records for ownership, custody, deployment, inventory, service, warranty, audits, and mobile field updates across teams, stockrooms, offices, and locations, so IT can track status and movement without spreadsheets.
Hardware Discovery & Tracking
Track devices across users, departments, locations, and lifecycle stages with clear visibility into status, ownership, assignment history, and movement.
Hardware Custody Management
See who has each asset, where it is, when it was assigned, and how it has moved through
check-ins, check-outs, transfers, audits, and offboarding.
Deployment & Assignment
Assign devices to users, teams, departments, or locations while keeping ownership,
deployment, and lifecycle records connected.
Inventory Management
Track IT inventory across stockrooms, offices, and departments with visibility into quantities,
availability, movement, and item status.
Hardware Service and Warranty
Record repairs, service events, vendors, warranty coverage, and downtime to support better
repair, replacement, and renewal decisions.
Hardware Audits
Run physical and digital audits to verify asset ownership, location, condition, and status with
audit-ready lifecycle records.
Mobile App
Scan assets, update records, verify custody, run audits, and manage asset activity from the field using the AssetSonar mobile app.
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Software Asset Management
Manage software assets from discovery to renewal with clean records for installed apps, SaaS usage, licenses, users, devices, costs, and ownership. AssetSonar helps IT uncover shadow software, normalize records, govern entitlements, reclaim unused seats, run audits, and control renewal spend.
Software Discovery
Discover installed software and SaaS applications across devices, users, identity systems, and
browsers to surface software that was never cataloged, approved, or tracked by IT.
Software Normalization
Clean duplicate, inconsistent, or fragmented software records so license reviews, compliance
checks, and reporting are easier to manage.
Cost Optimization
Identify unused, underused, duplicate, or redundant licenses so teams can reclaim seats,
reduce waste, and make smarter renewal decisions.
Renewal Management
Track renewal dates, vendors, costs, contracts, and license terms so IT and Finance can review
usage before renewals lock in spend.
Surface unauthorized or unmanaged software usage so IT can identify unknown applications and bring them under governance
License Governance
Map software licenses to users, devices, departments, costs, and entitlements to improve
ownership clarity and reduce overspending.
License Audits
Run formal license audits to track, verify, and reclaim software usage, backed by entitlement
records, ownership context, and activity logs
SaaS Automation
Connect popular SaaS apps with user and usage data to support access reviews, license
reclamation, renewal planning, and software governance.
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IT Service Management
Resolve IT requests, incidents, and employee offboarding from a single service desk, with built-in asset, user, software, SLA, workflow, and knowledge context. AssetSonar helps teams route requests, automate approvals, track escalations, guide technicians with Zoe, and close tickets faster.
Employee Offboarding
Run structured offboarding workflows to recover devices, reclaim licenses, document access
tasks, transfer ownership, and close open work.
Capture employee requests through forms, service catalog items, routing rules, approvals, and
ticket workflows across multiple intake channels to reduce back-and-forth.
Track incidents with linked assets, users, related tickets, priority, status, and ownership so
technicians can troubleshoot with context.
Give employees one place to submit requests, report issues, browse services, and find
resources without relying on scattered channels.
Build a knowledge base that helps employees find answers faster and helps technicians
standardize responses for recurring issues.
Define response and resolution targets, track SLA timelines, and use escalations to keep
service commitments visible.
Automate routing, assignments, approvals, notifications, ticket updates, and escalations to
reduce manual service desk work.
Smart Diagnosis
Use Zoe’s Smart Diagnosis with ticket and asset context to help technicians identify likely
causes and next steps faster.
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Workflow Automation Engine
Automate repeatable IT work across assets, tickets, users, software, approvals, and connected tools. AssetSonar helps teams build rule-based, multi-step workflows for service routing, offboarding, app actions, auto-updates, closures, and CSAT collection without manual follow-up.
Workflow Builder
Create rule-based workflows that trigger actions in response to asset status, ticket updates,
user changes, due dates, approvals, or IT events.
Asset-Driven Automation
Trigger workflows based on asset context, such as owner, location, lifecycle stage, warranty
status, device type, assignment, or availability.
Service Workflow Automation
Automate request and incident workflows, including routing, approvals, notifications, ticket
updates, escalations, and fulfillment steps.
Employee Offboarding
Automate employee offboarding tasks by connecting departing users to assigned hardware,
software licenses, access-related actions, approvals, recovery tasks, and audit records.
App Connectors
Extend workflows across identity, MDM, SaaS, procurement, service desk, and communication tools through connected integrations.
Multi-Step Orchestration
Build workflows that complete multiple actions across teams and systems without relying on
manual handoffs.
Auto-Responders & Auto-Close
Send automated updates, acknowledge requests, close completed workflows, and reduce
repetitive actions by technicians.
CSAT Surveys
Collect feedback after service interactions to measure employee experience and identify where
IT support can improve.
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Unified IT Graph
Map users, devices, software, tickets, services, and configuration items in one connected IT Graph. AssetSonar helps teams visualize relationships, manage CIs, define dependencies, link tickets to affected systems, and use context-aware AI to troubleshoot faster and make better change decisions.
Visual Relationship Graph
View the relationships among assets, users, software, tickets, and configuration items in a visual
dependency map.
CI Management
Create, manage, and update configuration items with the context needed for IT operations,
service delivery, and incident response.
Diagram View
Use a diagram-based view to understand dependencies between assets, applications, services,
users, and configuration items.
Relationship Types
Define relationships such as assigned to, depends on, connected to, installed on, owned by, or
linked to across IT records.
Tickets as CIs
Connect tickets with configuration items so incidents and requests can be evaluated in the
context of affected systems and assets.
Context-Aware AI
Use auto-populated context from AssetSonar’s unified IT Graph to surface relevant information,
summarize relationships, and support faster troubleshooting.
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Zoe, AssetSonar’s AI Copilot
Zoe, AssetSonar’s AI Copilot, helps IT teams resolve work faster by using context from assets, tickets, software, knowledge, and workflows to summarize issues, draft replies, suggest fields, route tickets, diagnose problems, and surface the next best action.
Smart Ticket Summaries
Summarize long ticket conversations, updates, and related context so technicians can quickly
understand what happened and what comes next.
Reply using AI
Draft clearer technician responses using ticket context, knowledge base content, service history,
and related issue details.
Smart Field Suggestions
Recommend ticket fields, categories, priorities, or assignments based on request details and
historical support patterns.
Smart Ticket Assignments
Help route tickets to the right technician or team using workload, context, skills, and previous
resolution patterns.
Smart Diagnosis
Analyze ticket details, asset context, and related information to help technicians identify likely
causes and next steps
Knowledge Suggestions
Surface relevant knowledge base articles for employees and technicians to deflect common
requests and speed up resolution.
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Patch Management
AssetSonar Patch Management connects vulnerability data to endpoint and software records, enabling IT teams to detect exposed devices, prioritize risk, schedule patches, deploy updates, and track remediation progress from a single dashboard.
Vulnerability Discovery
Detect vulnerable software across Windows, macOS, and Linux devices and identify affected
endpoints using connected asset records.
Patch Deployment
Deploy updates to address software vulnerabilities and reduce exposure across managed
devices.
Patch Scheduling
Schedule patches based on urgency, timing, and operational needs to reduce disruption while
maintaining security.
Patch Dashboard with KPIs
Track vulnerabilities, patch status, affected devices, pending updates, and remediation progress
through dashboards and reports.
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Connected Across Your Entire IT Stack
Connect discovery, identity, SaaS, procurement, warranty, service desk, and communication
tools to sync data and automate IT operations.
- Device discovery and scanning
- SaaS integrations
- Identity management
- MDM and endpoint management
- Service desk
- Procurement
- Warranty integrations
- Communication and collaboration tools
- Data backup
Frequently Asked Questions
AssetSonar is used to manage IT hardware, software, SaaS applications, users, tickets,
licenses, vulnerabilities, workflows, and reports from one connected platform. It helps IT teams
improve visibility, reduce manual work, control IT spend, and manage the full IT lifecycle.
AssetSonar is designed for faster rollout through integrations with discovery, MDM, identity,
endpoint, and SaaS systems. Teams can start by importing assets and users, then expand into
software governance, ITSM workflows, automation, CMDB, reporting, and employee lifecycle
workflows as their processes mature.
Yes. AssetSonar helps IT teams track assets, users, software, tickets, and lifecycle activity
across offices, remote employees, departments, and locations. This makes it easier to manage
device assignments, software usage, audits, support requests, and offboarding for employees
who are not tied to one office.
Yes. AssetSonar helps teams maintain audit-ready records by tracking asset ownership,
lifecycle history, software licenses, user assignments, warranties, tickets, approvals, and activity
logs. For offboarding, teams can document what was recovered, revoked, reassigned, or
closed.
Yes. AssetSonar replaces spreadsheet-based asset tracking with a centralized system for
hardware, software, SaaS, users, tickets, workflows, and reports. This is especially useful during
transfers, audits, and offboarding, where spreadsheet-based ownership records often become
outdated or incomplete.
Yes. AssetSonar supports asset discovery through integrations with MDM, endpoint
management, directory, and network discovery tools. This helps IT teams keep asset records up
to date as devices, users, and software change across the organization.
Yes. AssetSonar helps standardize IT processes through service catalog items, request forms,
approvals, routing rules, automations, SLAs, lifecycle workflows, and reporting. Teams can
create repeatable processes for procurement, offboarding, support, audits, renewals, and asset
recovery.
AssetSonar helps IT teams run offboarding through a single connected workflow, rather than
chasing tasks across HR, ITSM, ITAM, identity, and SaaS tools. Teams can connect departing
users to assigned hardware, software licenses, tickets, approvals, and access-related actions,
helping reduce missed steps and incomplete handoffs.
Run IT From One Connected Platform
Track assets, manage software spend, resolve service requests, automate workflows, patch vulnerabilities, and report IT work with confidence.
No Credit Card Required
