AssetSonar Documentation

IT Asset Management

Manage IT assets from setup and procurement through requests, deployment, offboarding, and service desk integration.

• Getting Started, Asset Data & Organization
• Procurement, Contracts & Financial Management
• Asset Requests, Lifecycle & Offboarding
• Service Desk Integrations

Hardware Asset Management

Track physical IT assets, including inventory, custody, labels, audits, maintenance, warranties, and shipments.

• Inventory Stock & Physical Organization
• Locations, Checkouts, Custody & Reservations
• Asset Identification, Labels & Audits
• Maintenance, Work Orders & Warranties
• Asset Logistics & Shipments

Software Asset Management

Discover, license, govern, and optimize installed and SaaS software, usage, compliance, renewals, and spend.

• Software Discovery, Normalization & Inventory
• License Entitlements, Compliance & Renewals
• Usage, Optimization & Spend
• SaaS & Cloud Software Integrations
• Software Governance & Remediation

Endpoint Discovery, Device Management & Security

Discover and manage endpoints, devices, infrastructure, networks, cloud resources, patches, and CMDB relationships.

• Agent Deployment, Endpoint Visibility & Patching
• Device Management & MDM/UEM
• Infrastructure, Network & CMDB Discovery

Identity & Access Management

Manage users, identities, roles, permissions, authentication, directories, provisioning, and access lifecycles.

• Members, Domains & User Administration
• Roles, Permissions & Access Control
• Authentication & Single Sign-On
• Directory Services & Identity Integrations
• Provisioning & User Lifecycle Automations

IT Service Management

Deliver IT services through tickets, requests, workflows, SLAs, self-service, knowledge, reporting, and integrations.

• ITSM Setup & Configuration
• Ticket Creation & Request Channels
• Ticket Assignment, Routing & Lifecycle
• Ticket Collaboration, Resolution & Asset Context
• Service Catalog, Forms & Requests
• Workflows, Tasks & Approvals
• Priorities, SLAs & Business Hours
• Knowledge Base, Employee Portal & Self-Service
• Notifications, Email & Communications
• AI-Assisted Service Management
• Reporting, Surveys & Analytics
• Integrations, Bots & Migration

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Automations

Automate ITAM and ITSM work using triggers, actions, connectors, credentials, processing logic, and workflow runs.

• Automation Engine & Connectors
• Data Transformation & Processing Nodes

Reporting, Administration & Governance

Configure, govern, and monitor AssetSonar through reporting, alerts, administration, localization, and integrations.

• Dashboards, Reports & Analytics
• Alerts, Email & Communication Settings
• Platform Experience & Administration
• Localization, Compliance & Governance
• Document & File Integrations