Service Catalog, Forms & Requests
Build catalog services, request forms, custom fields, categories, and structured employee request experiences.
Adding Lookup Fields to ITSM Forms
Why It Matters Using lookup fields pulls live, standardized data directly from your AssetSonar system. This prevents users from making…
Building Custom Request Forms
Why It Matters Custom request forms help you collect the information your IT team needs before a ticket reaches an…
Create and Configure Service Catalog Forms in AssetSonar
Why It Matters The Service Catalog is where employees can create tickets using tailored forms. Instead of back-and-forth emails asking…
Creating Service Catalog Categories
Why It Matters Capturing the right data upfront eliminates the back-and-forth of vague IT requests. By building structured forms with…
Designing Custom Request Forms
Why It Matters Service Catalog Categories act as the “folders” for your helpdesk. Organizing your forms into clear categories—like Hardware,…
Designing Dynamic Forms with Conditional Fields
Why It Matters Conditional logic keeps forms visually clean by only revealing follow-up questions when they are actually relevant. This…
Let Users Select Assigned Devices in ITSM Forms
Why It Matters Allowing users to select the exact broken device from a personalized list of their own assigned assets…
Restricting Form Visibility Using Access Control
Why It Matters Not every Service Catalog form needs to be available to every user. AssetSonar lets you control who…
Use ITSM Form Templates
Why It Matters Ticket templates help standardize tickets created through the Service Catalog by automatically applying predefined ticket properties. You…
