Workflows, Tasks & Approvals
Coordinate service delivery with workflows, tasks, owners, approvals, conditions, and dependent steps.
Add Followups, Tasks, Approvals, and Solutions to Tickets
Why It Matters A ticket often requires more than a single response. Technicians may need to follow up with the…
Create and Manage IT Releases
Deploying approved changes often requires teams to coordinate affected assets, deployment tasks, tests, risks, and rollback plans. A release brings…
Create and Manage Major Incidents
Major Incidents help your IT team coordinate the response to critical service disruptions, such as a company-wide outage or severe…
Linking Workflows, Tasks & Approvals in ITSM
Why It Matters Linking workflows directly from a form submission ensures that complex requests instantly generate the required records—whether that’s…
Requesting and Managing Approvals for Tickets
Why It Matters Some tickets require formal authorization before technicians can proceed, such as requests involving purchases, access permissions, or…
