ITSM Setup & Configuration
Configure ITSM teams, categories, ticket types, statuses, fields, preferences, and other core service desk settings.
Adding Custom Fields to Templates
Why It Matters Once you have created custom fields, embedding them into your ticket templates allows you to standardize how…
Adding Custom Fields to Tickets and Forms
Why It Matters Adding custom fields to your tickets and mapping them to employee-facing forms ensures that crucial information is…
Configure Request Sources for ITSM Tickets
Why It Matters Tracking exactly how a ticket entered your system (via email, portal, Teams, or walk-up) helps you understand…
Configuring Global ITSM Settings
Why It Matters Establishing your global settings from the main ITAM interface creates a standardized baseline for how your integrations,…
Configuring ITIL Categories
Why It Matters Well-designed ITIL categories dictate exactly how tickets are classified across incidents, requests, problems, and changes. Setting these…
Configuring Solution Types
Why It Matters Configuring Solution Types standardizes how your agents classify ticket resolutions. By clearly separating a “temporary workaround” from…
Creating Custom Fields in ITSM
Why It Matters Custom fields allow you to capture unique information that doesn’t fit into default ticket fields—such as internal…
Customize Your ITSM Dashboard
Why It Matters The ITSM Dashboard gives agents and managers a quick view of ticket volume, backlog, SLA performance, and…
Enabling and Accessing AssetSonar Ticketing Integration
Why It Matters Before your team can start resolving tickets or end-users can submit requests, the ITSM module must be…
Get Started with AssetSonar ITSM
Whether your IT team is handling employee support requests, device issues, access approvals, or recurring service tasks, AssetSonar ITSM helps…
