Notifications, Email & Communications
Manage ticket emails, replies, notifications, templates, recipients, and communication histories.
Accepted Email Formats & Limits for ITSM
Why It Matters Understanding the strict limits on incoming emails prevents automated spam, malicious attachments, and unsupported formatting from cluttering…
Configure Service Desk Alerts
AssetSonar Service Desk Alerts let you automatically create ITSM tickets when selected alerts are triggered in AssetSonar. This helps your…
Configuring Email-to-Ticket Creation
Why It Matters Allowing employees to email their issues directly to the helpdesk removes friction from the support process. It…
Configuring Outgoing Email Notifications
Why It Matters Automated outbound emails keep everyone informed about ticket status changes, SLA warnings, and new assignments. This prevents…
Configuring Technician Notifications
Why It Matters Alerting agents the moment a ticket is assigned or updated ensures critical SLA timers aren’t breached simply…
Configuring User Notifications in ITSM
Why It Matters Proactively emailing the requester when their ticket is received, updated, or resolved provides peace of mind and…
How Email Parsing Handles Tickets and Replies
Why It Matters Understanding exactly how the system reads incoming messages ensures that replies map seamlessly to the correct existing…
Set Up Auto-responders for New Tickets
Why It Matters Automated responses reassure users that their email or portal submission didn’t disappear into a black hole, providing…
Using Reply Templates in ITSM
Why It Matters Using reply templates ensures your team provides consistent, professional, and accurate information every time. It drastically reduces…
