Asset Intelligence and Management

Itsm Tool

Scalable Service Management with an Integrated ITSM Tool

Break down silos and transform your IT landscape with robust support for incidents, problems, changes, and CMDB – all from a single, integrated software
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Boost employee satisfaction and deliver unparalleled customer service with efficient service desk workflows

Reduce dependency on support teams by empowering your employees with an intuitive self-service portal for IT assistance. Enhance your workplace experience with user-friendly capabilities.

Reduce downtime, resolve issues faster, proactively prevent future incidents, and stay on top of your service-level agreements (SLAs).

Accelerate change management through relationship building of configuration items (CIs) with CMDB for intelligent routing and proactive prevention of future incidents and service requests.

Seamless IT Service Management to Drive your Business

Bring teams closer by providing visibility into assets, people, and locations across the organization and build an ecosystem that works for you

Incident Management

Discover, expedite, and resolve issues faster Integrate with your Zendesk or Jira workspaces to create tickets directly from AssetSonar. Reduce error margins and experience a quicker turnaround with ITAM and ITSM tools that talk to each other.

Service Catalog

Empower your employees and customers to help themselves Enable employees and customers to log service requests through AssetSonar’s interactive self-service portal. Employees can quickly make new requests or resolve issues in old ones - saving time and providing better visibility.


Gain in-depth visibility into your IT infrastructure with accurate CIs mapping Analyze business impacts through a visual framework of relationships of CIs, and improve system reliability. Understand the impact of recurring incidents through incident analysis, and track the root cause of incidents from your IT infrastructure to implement strong solutions.

IT Asset Lifecycle Management

Track assets at every stage of their life Tie in your IT service management workflows with the lifecycle of IT assets to get maximum value at every stage -- from procurement to disposal– for seamless employee onboarding and offboarding and timely break fixes.

Reports & Insights

Insights that drive actions Run personalized reports for assets linked to your Zendesk tickets. Use insights to determine request patterns and recurring issues. Optimize asset performance, ROI, and ITSM metrics like mean ticket resolution time (MTTR).

Proactive Issue Resolution

Anticipate. Resolve. Succeed. Create tickets and issues against ServiceDesk alerts for your preferred platform. Get automated alerts for incidents, set assignees and priority levels , and ensure quick issue resolution.

Our IT Service Management Integrations

Manage IT assets and service requests, issues, and ticketing information with the AssetSonar and Zendesk integration. Accelerate ticket resolution, reduce dependence on IT teams, and gain actionable insights that can help improve workflows for your employees and customers.

Employee Onboarding and Provisioning Assets: Get access to updated employee data for new joinings and assign them relevant items for quicker onboarding and prompt resolution of item requests.

Break Fix: Efficiently resolve service and maintenance tickets that employees create. Search and check out replacement equipment easily from an intuitive interface. Easily record repair expenses, issue the serviced asset, and check the devices back in.

ServiceDesk Alerts: Automate ticket creation in Zendesk against the AssetSonar alerts of your preference. Get more visibility into crucial issues, set assignees and priority levels for alerts, and resolve your tickets proactively.

Employee Offboarding: Identify all items that need to be recovered from employees that are leaving. Save costs by repurposing recovered IT assets and minimizing security risks associated with unrecovered devices.

Boost your ROI and lower downtime with comprehensive IT asset and service management capabilities. Use the AssetSonar web panel app to take direct actions from your Jira application. Consolidate all your service and equipment-related issues to streamline issue management – all from a single platform.

Easily cross-reference issues with their corresponding assets. Link Jira Issues with items in AssetSonar to give support staff the full picture - both from within the Jira and AssetSonar application.

Take actions on hardware assets directly through the Jira app. Check in or check out assets, initiate their servicing, or link assets to their relevant tickets for speedy ticket resolution.

Maintain an accurate repository for services, incidents or changes by tracking history of tickets raised against devices.

Identify patterns for complaints coming in for specific devices leading towards changing device model in the next procurement cycle / pattern for closing complaints — business intelligence

Our Customers Love Us!

Here’s what they have to say about AssetSonar
Zendesk Service Desk Link IT Assets and systems with your Zendesk tickets.

Go to Zendesk marketplace
Jira Service Desk Link IT Assets and systems with your Jira issues.

Go to Atlassian marketplace

Key Resources for IT Service Management

Case Study

Eight Eleven Group streamlines IT asset tracking and enhances service delivery with AssetSonar and Zendesk


ITSM Benefits for Organizations, IT Teams, and Employees


8 Must-have ITSM Features & Capabilities

Powerful ITSM tool, at your fingertips.

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