Comprehensive ITSM Tool
Delight staff and customers with faster IT service delivery
Modernize IT service operations, increase productivity, reduce costs, and deliver scalable services with a single platform.
Enhance ITSM visibility with state-of-the art tracking services and workflow automation of service requests and incident responses.
Streamline communications in an agile way between employees and customers through integrated channels.
Resolve issues, reduce downtime, and accelerate change management with intelligent routing and proactive prevention of future incidents and service requests.
Seamless IT service management
Incident Management
Speed up ticket processing by creating tickets and issues straight from AssetSonar. Access all your IT Assets from within the Zendesk and Jira workspaces to expedite issue resolution.
Request Management
Enable employees and customers to log service requests through Zendesk Help Center’s interactive self-service portal. Quickly identify IT Assets that are checked out and link them to tickets.
Informed Decision Making
Run personalized reports for Assets linked to your Zendesk tickets. Glean insights into request patterns and recurring issues. Optimize asset performance, ROI, and ITSM metrics like mean ticket resolution time.
Proactive Issue Resolution
Create tickets and issues against ServiceDesk alerts for your preferred platform. Get automated alerts for incidents, set Assignees and Priority Levels for them, and never miss an issue resolution.
IT Asset Lifecycle Management
Tie in your service management workflows with the lifecycle of IT Assets -- from procurement to disposal for seamless employee onboarding and offboarding and timely break fixes.
Next-generation customer experience
Consolidate fragmented customer and ITSM data with the Zendesk Sunshine integration. Integrate AssetSonar with any third-party CX application built on the serverless AWS architecture.
Our Customers Love Us!
Great Application
It meets the expectation of a happy client. Amazing features, timely updates, easy access to the reports, and whatnot! This is the best product in the market I have come across till now. I would suggest this to all the firms looking for asset tracking and management. The go-to product for sure.
Powerful and Intuitive IT Asset Management
AssetSonar gives you the continuous status of your equipment's life cycle, checkout, and administration needs. It offers a combined perspective on Cloud and On-Premise programming, introduced over the entirety of your IT gadgets. You can also immediately set up an extensive IT resource information base and unify your gadgets with their out-of-the-case mixes with Jamf Pro and Microsoft SCCM.
Awesome ITAM Tool!
The AssetSonar Agent makes it really easy to put IT asset details into the system. We're able to manage IT asset life cycles across our three main locations. It makes it so easy for us to be organized and stay on top of things.We've been able to tag and track around 500 IT assets - laptops, printers, networking equipment - and keep an eye on warranties, maintenance schedules, and procurement details. It has improved visibility into our equipment. The reports are in-depth, and we've cut down at least an hour a day on managing our IT operations.
Key Resources for IT Service Management
Case Study
AssetSonar Empowers BDS With Full Hardware Lifecycle Management, Key Business Intelligence
Blog
AssetSonar’s Zendesk Integration: Powerful IT Asset Tracking and Ticket Management Combined
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