AssetSonar ITSM Tool
ITSM Software
Unlimited Agents. Unlimited Automations. Unlimited Context.
Every ticket opens to see the full picture — asset, owner, software, and access. No lookups. No tool-switching. Built for IT teams that are done being capped, taxed, and tiered for ITSM.
Proven ITAM Depth, Now for ITSM
One Platform for Service, Assets, and Execution
Resolve Work Without the Back-and-Forth
Route requests, prioritize incidents, and guide technicians with the right details upfront, so teams reduce delays and close work faster.
Close the Loop on Employee Exits
Run onboarding and offboarding workflows across HR triggers, asset assignment, software access, license reclaim, hardware return, and audit trails.
Manage Change With Full Impact Context
Plan, approve, and execute changes with context for assets, software, users, dependencies, and services, so teams reduce risk before work begins.
Automate Work Across ITSM and ITAM
Automate assignments, approvals, asset actions, license updates, access workflows, and escalations so tickets trigger real IT work.
Stay Ahead of SLA Risk
Apply policies, track deadlines, pause clocks, and automatically trigger escalations to help teams prevent breaches.
Make AI Useful With Real IT Data
Zoe the Copilot uses the IT Graph to categorize, route, diagnose, summarize, and recommend next steps with real IT context.
Trusted by High-Performing Teams
Move Beyond Ticket Management
Everything You Need to Run ITSM With Asset Intelligence
Employee Offboarding
Request Management
Incident Management
Self-Service Portal
Knowledge Management
CMDB
SLA Management
Automated Workflows
AI-powered Diagnostics
Employee Offboarding
Offboarding That Completes What Checklists Miss
AssetSonar turns offboarding into a connected workflow, not a checklist. The IT Graph maps each employee to assigned hardware, software, SaaS access, licenses, admin roles, and assets, while the Automation Engine sequences data handoff, access revocation, hardware return, license reclaim, and audit-ready ticket closure.
Request Management
Standardize Every Request From Intake to Fulfillment
Turn common employee requests into structured workflows with guided forms, templates, approvals, routing, and status visibility. AssetSonar captures requests across the portal, email, Slack, Teams, or the service catalog, attaches the correct user, device, and software details, and routes fulfillment steps to the appropriate owners.
Incident Management
Diagnose With the Context Already Attached
Resolve incidents faster by giving technicians the affected asset, user, software stack, patch
status, warranty data, service history, and related records inside the ticket. AssetSonar links
incidents to devices, users, software, and CIs, helping teams diagnose clearly, escalate faster,
and reduce back-and-forth.
Self-Service Portal
Give Employees A Better, More Reliable Front Door to IT
Help employees raise requests, report issues, search knowledge, and track progress from one portal. AssetSonar ties intake to each employee’s assigned assets and software, so IT gets the right details upfront, reduces follow-up loops, deflects repeat issues, and cuts “any update?” messages.
Knowledge Management
Turn Resolutions Into Reusable Answers
Create, organize, govern, and reuse IT knowledge across employee-facing articles and internal technician runbooks. AssetSonar keeps answers controlled, searchable, versioned, and tied to tickets, so teams can publish the right guidance, reuse proven resolutions, and build knowledge from recurring work.
CMDB
Connect Every Ticket to IT Reality
AssetSonar’s IT Graph connects assets, users, software, licenses, tickets, contracts, and CIs into one live operational model. Instead of maintaining a static, drifting CMDB, teams can link tickets to affected devices, trace ownership and lifecycle history, map dependencies, and use relationship data to power workflows, diagnostics, and automation.
SLA Management
Meet Service Commitments Without SLA Breaches
Ensure timely service delivery with automated SLA tracking, escalation, and real-time monitoring. AssetSonar helps teams apply SLA policies, trigger escalations, and stay ahead of breach risks. With automated actions and full visibility into SLA compliance, teams can prevent delays and meet service commitments efficiently.
Automated Workflows
Execute IT Work, Not Just Ticket Steps
Build workflows that act across service and asset operations. AssetSonar automates routing, approvals, escalations, onboarding, offboarding, asset check-ins, license reclamation, and status updates using ticket events, asset changes, HR updates, team roles, priorities, and ITAM completion signals.
AI-powered Diagnostics
AI That Knows More Than the Ticket
Use AI to classify, summarize, route, and recommend next steps with context from the IT Graph. AssetSonar grounds AI in live assets, software, users, history, and service relationships, helping teams generate summaries, suggest routing, surface similar incidents, and support diagnostics with environment-aware insight.
Trusted by IT Teams Managing Complex Environments
Your ITSM should know your IT environment
Connect ITSM to the Systems That Run IT
Learn More About Asset-Driven ITSM
Frequently Asked Questions
AssetSonar ITSM goes beyond a traditional service desk by connecting every ticket to the assets, software, users, contracts, and lifecycle data behind it. Instead of managing requests in isolation, teams resolve work with real IT context from a unified IT Graph. Technicians can diagnose issues faster, trigger asset actions, automate workflows, enforce SLAs, and use AI recommendations grounded in operational data. The result is a service desk that doesn’t just track tickets. It helps IT run end-to-end operations.
AssetSonar provides technicians with the details they would otherwise have to collect manually. Each ticket can surface the affected asset, assigned user, software stack, warranty, patch status, service history, and related records through the IT Graph. This helps technicians diagnose issues sooner, reduce back-and-forth with employees, avoid switching between tools, and route or escalate work with clearer context from the start.
“ITSM powered by the IT Graph” means every ticket, request, workflow, SLA, and AI recommendation runs on live IT context from AssetSonar’s unified data model. The IT Graph connects assets, software, users, contracts, tickets, and dependencies, so service teams understand what is affected, who owns it, how it is configured, and what actions are needed. Instead of managing tickets as isolated records, IT runs service on real operational context.
Yes. AssetSonar supports employee onboarding and offboarding by consolidating service requests, approvals, assets, software, and access workflows into a single system. Teams can automate tasks such as device assignment, software provisioning, license allocation, approvals, returns, check-ins, and license reclamation. Because workflows run on live ITAM context, IT can track every asset, task, and handoff from request to completion.
AssetSonar improves offboarding by turning it from a manual checklist into a connected workflow. The IT Graph maps each employee to assigned hardware, software, licenses, access records, admin roles, and related tickets. The Automation Engine then helps coordinate data handoff, access revocation, license reclamation, hardware return, ITAM check-in, and audit-ready closure within a single workflow.
AI in AssetSonar ITSM is built to work from the IT Graph, not just ticket text. It uses live context from assets, software, users, service history, and related records to help classify tickets, suggest routing, summarize issues, recommend next steps, surface similar incidents, and support faster diagnosis. This makes AI recommendations more relevant to the IT environment your team actually manages.
Yes. AssetSonar automates ITSM workflows across ticketing, assets, users, software, and approvals. Teams can trigger routing, escalations, status updates, onboarding, offboarding, license reclamation, asset check-ins, and notifications based on ticket events, asset changes, HR updates, or defined rules. This helps IT move work forward without manual follow-ups.
AssetSonar ITSM is best suited for growing IT teams that need more than basic ticketing but do not want the complexity of enterprise-heavy ITSM platforms. It works well for teams managing distributed assets, software, users, requests, incidents, onboarding, offboarding, SLAs, and audits within a single connected IT operations environment.
Yes. AssetSonar is designed to bring ITAM and ITSM into one connected platform. Instead of managing tickets in one system and assets, software, users, and lifecycle data in another, teams can run service workflows on the IT Graph. This reduces manual lookups, duplicate records, disconnected automations, and context gaps between service and asset operations.
Run ITSM on the Data Your Team Already Trusts
Run ITSM on the IT Graph with tickets, assets, software, users, automation, and AI connected in one IT operations platform.
