Ticket Creation & Request Channels
Create tickets through the portal, email, forms, integrations, APIs, and other request intake channels.
Auto-Creating Tickets from Emails
Why It Matters Email is often the first channel employees use to report issues. Converting incoming emails into tickets ensures…
Create and Use Ticket Templates
Ticket templates help technicians create consistent tickets faster by applying predefined values and field settings to commonly handled requests. AssetSonar’s…
Manually Creating Tickets
Why It Matters While end-users can automatically create tickets through the portal, email, or MS Teams, there are times when…
Understanding Ticket Sources
Why It Matters Tracking exactly how a ticket entered your system helps you understand user behavior, optimize your support channels,…
