AssetSonar Retail
IT Asset Management for Retail
Keep IT Asset Records Accurate Across Stores
AssetSonar helps retail IT teams connect registers, scanners, tablets, software, custody, and service history across every location. It tracks store technology, not merchandise or payment applications, in one current view.
Where Retail IT Asset Records Fall Out of Sync Across Stores
Each Store Keeps a Different Record
When each store keeps its own list, no two device names, locations, and statuses match. Central IT calls each store and rebuilds records to answer basic questions.
Shared Devices Lose Accountability
Without store-level custody, shared devices pass between associates with no clear owner. Registers, scanners, tablets, and other IT equipment become harder to track.
Store Changes Create Record Gaps
When stores open, close, relocate, or remodel, hardware can move before records are updated. Devices that move without a recorded transfer become harder to trace.
Assessments Trigger Manual Rework
Without an updated device register, evidence remains scattered across spreadsheets and disconnected tools. IT must rebuild it store by store for each assessment.
Unify Retail IT Across the Store Estate
Hardware Asset Management
Software Asset Management
IT Service Management
IT Asset Lifecycle Management
Workflow Automation
Mobile IT Management
Hardware Asset Management
Unify Store Hardware in One Current View
Track registers and POS terminals, payment terminals, scanners, handheld devices, tablets, kiosks, back-office PCs, and network gear across stores. AssetSonar reconciles records from the ITAM Agent, endpoint and MDM integrations, and network discovery by serial number. Each device record then includes its store, owner, software, and reported patch state.
Software Asset Management
Review License Use Before Store Renewals
Normalize application titles across stores into one catalog entry, then compare installations with seats, entitlements, and renewal dates through AssetSonar’s Advanced SAM add-on. It surfaces unused licenses before renewal and shows unapproved software on the device where it appears, giving retail IT teams a clearer view of license use.
IT Service Management
Handle Store Requests With Asset Context
AssetSonar’s native service desk links requests to affected store devices and their IT Graph records. When a ticket is tied to a device, technicians see its store, model, warranty, software, and service history. SLA clocks use business hours to track response and resolution targets for store support and measure service performance.
IT Asset Lifecycle Management
Preserve Device History Across Transfers
Connect purchase orders and vendor details to devices as they arrive, apply barcode or QR labels before deployment, and assign them to a store. The Item Trail preserves transfer history as hardware moves between stores. Track warranty, age, and end-of-support data for refresh planning. At retirement, retain the reason, notes, documents, and data-wipe confirmation.
Workflow Automation
Run Triggered Workflows Across Retail IT
Use the Workflow Automation Engine to define a trigger, the records it applies to, and the actions that follow. Request custody verification in bulk, schedule store audits, flag hardware not seen since a set date, reclaim licenses when an employee leaves, or retire devices by age. These workflows reduce manual follow-up while keeping verification in place.
Mobile IT Management
Turn a Phone Into a Store Audit Scanner
Turn an iOS or Android phone into a barcode and QR scanner. Field technicians can identify devices, check them in or out individually or in bulk, update custody and store records, and scan against a location’s expected list. They can record these updates directly in the store instead of reconstructing them later at the corporate office.
Manage Retail IT From One Consolidated Record
MULTI-STORE VISIBILITY
Give Regional Teams a Connected Store View
SHARED DEVICE CUSTODY
Track Shared Devices By Store, Not Employee
STORE LIFECYCLE WORKFLOW
Keep Hardware Tracked Through Store Changes
RETAIL AUDIT EVIDENCE
Prepare The Device Register Before Review
Scale Store IT With a Unified Platform
Proven by IT Teams in Retail
95%
Automated Asset Discovery
20%
Faster Ticket Resolution
30%
Software Spend Reclaimed
Customer Testimonials
Frequently Asked Questions
Yes. AssetSonar supports Custom Fields on asset records, allowing retail IT teams to add details such as store number, register ID, device role, or other internal identifiers. These fields can appear in asset views and Custom Reports, and selected fields can be required during checkout or custody verification to keep records consistent across locations.
AssetSonar supports REST APIs and webhooks for custom integrations and workflow connections. Retail teams can use them to connect asset data with internal ERP, POS, or logistics systems when a native connector is not available. Teams should confirm the required integration method during evaluation.
Retail procurement and security teams can review EZO’s SOC 2 Type 2, ISO 27001, and GDPR credentials. These EZO-level certifications support vendor security reviews and can be evaluated against the retailer’s compliance requirements.
AssetSonar is priced per managed asset, not per administrator seat. It has volume pricing above 1,000 assets, and unlimited agents and user seats. This means retailers can add regional technicians or store-support users without a separate per-seat charge, while total cost still depends on managed asset volume and the plans or add-ons selected.
AssetSonar uses a managed implementation approach. A phased retail rollout can begin with one region, connect the relevant endpoint and identity sources, and establish location structure and naming before expanding. A standard hardware-discovery rollout may take about 14 days, while broader multi-store timing depends on deployment scope.
AssetSonar supports structured seasonal offboarding through reusable workflows, with each employee processed in an individual workflow. Assigned IT items and relevant identity actions can be brought into the process, while repeatable tasks such as license reclamation can be automated to reduce manual follow-up.
AssetSonar can organize retail operations using locations and related structures within one environment. Retailers can use these structures to separate stores, regions, or brands operationally. Organizations that require fully independent environments or strict legal-entity separation should confirm whether they need separate instances.
AssetSonar can use Custom Reports to analyze recorded purchase-cost data by location when the relevant fields are available. Retail teams can also track supported depreciation data in AssetSonar. Finance-system reconciliation or ERP synchronization may require a custom integration, depending on the systems involved.
