Reporting, Surveys & Analytics
Measure ticket volume, technician activity, SLAs, resolution times, trends, feedback, and satisfaction.
Create and View Custom Reports for ITSM
Why It Matters Custom reports help you track the ITSM metrics that matter to your team: ticket volumes, resolution times,…
Customer Satisfaction Surveys in ITSM
Why It Matters Customer satisfaction surveys help IT teams measure service quality after a ticket is closed. AssetSonar ITSM lets…
