Why It Matters
Connecting your helpdesk directly to Microsoft Teams meets employees where they already work, allowing them to get support without ever leaving their primary chat window.
How to Set It Up
- Enable in ITAM: Log into your main account and navigate to Settings → ITSM on the AssetSonar ITAM side to enable the core integration.
- Install the App: A Microsoft 365 Admin with organizational rights must download the AssetSonar IT Support app directly from the MS Teams app store and install it for the workspace.
- Verify Authentication: Ensure that your employees have matching email addresses across both their Teams profile and their AssetSonar user account. The system relies on this exact email match to authenticate them and grant access to the bot.
Next Steps
As an admin, ensure the app is successfully installed in your Teams environment, and verify that your own email matches across both systems so you can begin testing the bot.
