Product

If your organization previously used AssetSonar’s Relationships module, you can migrate those connections to IT Graph. The migration maps supported records and their existing relationships into the new visual workspace, where you can browse configuration items and explore how they connect across your IT environment. Compared with the legacy Relationships module, where relationship creation and […]

IT records rarely exist on their own. A laptop may be assigned to a member, linked to a software license, purchased through a PO, covered by a contract, assigned to a location, and supplied by a vendor. When these connections are spread across different modules, it becomes harder to understand ownership, dependencies, and operational impact.

Web Requests and App Connectors often require credentials to communicate with other systems, such as usernames and passwords, Header Auth values, or OAuth2 connections. Saving and maintaining these credentials separately across workflows can lead to duplicated setup, unclear ownership, and unexpected failures when credentials expire or are revoked.  AssetSonar’s Credentials Vault gives you a central

Tracking warranty coverage for Apple devices manually can become time-consuming, especially when new MacBooks, iPads, and iPhones are regularly purchased through Apple Business Manager. Without automated warranty tracking, IT teams may miss coverage windows, delay service decisions, or spend extra time updating contract records by hand. With AssetSonar’s Apple warranty tracking through Apple Business Manager,

An asset may be purchased in one system, discovered in another, assigned through a separate process, and serviced through a ticket that never updates its lifecycle record. These disconnected handoffs create incomplete records, delayed actions, and assets that remain active long after they should have been recovered or retired. AssetSonar connects procurement, discovery, assignment, service,

Smartsheet workspaces often include a mix of licensed sheet creators, members, guests, viewers, admins, and group admins. Without this user-level context in AssetSonar, IT teams may have to review Smartsheet separately to understand which users are paid creators, which users only have limited access, and when users last logged in. With AssetSonar’s Smartsheet integration, you

Lucidchart is often used across product, engineering, IT, operations, and business teams, which can make user access difficult to review from software license records alone. When Lucidchart users are managed outside AssetSonar, IT teams may have to manually compare application access against their software records to understand who is using the tool and which users

Tableau Online users often have different roles such as Creator, Explorer, and Viewer, and each role affects how licenses are consumed. When this information stays inside Tableau, IT teams have to manually compare users, roles, and last login activity against their software license records to understand who is assigned, who is active, and how seats

DocuSign licenses can be difficult to track when user assignments, seat usage, and billing details live outside your software asset management system. Without a direct sync, IT teams may have to manually compare DocuSign users against license records to understand who has access and how many seats are in use. With AssetSonar’s DocuSign integration, you

Why It Matters When moving ticket data from Zendesk into AssetSonar ITSM, manually recreating records can slow down the transition and leave important support context behind. Zendesk ticket migration lets you bring existing ticket fields into AssetSonar through a guided field mapping flow, so your team can continue working from ITSM without relying on manual