CUSTOMER RETENTION: DATA TO 31 AUGUST 2026
How Long Our Customers Stay, and Why Some Leave
Most software vendors don’t publish their customer retention data. We believe evidence speaks louder than claims, so you can see it before you choose us.
This page shows how long our customers stay with us, why they leave, and what we do about it. These figures come from our billing and customer records.
The Numbers, Straight From Our Records
4.5+ Years
Average time our current customers have been with us
Measured from our billing records. The actual figure is higher because these records start in January 2019, so we count customers who joined earlier than that date.
What We Commit to, and How You Can Check.
We tell you what our product does and doesn’t do before you buy, even if it costs us the deal.
You can use the product before you pay
Free trial, no credit card, no onboarding required.
You will always see the price up front
Each pricing tier is published on our website. Larger deployments get a written quote.
You see what’s built and what’s planned
Our product roadmap and full product documentation are public.
You get complete visibility on how we protect your data
SOC 2 audited, ISO 27001 certified, GDPR compliant, TX-RAMP certified. Further security documentation is available to review.
The support you get after you sign matches what you were promised before.
Standard implementation done in 14 days
A guided go-live plan from kickoff, included in every deal
A named person from day one
A dedicated customer success representative from day one who stays with you for years
A direct line to our CEO
You’ll get our CEO’s phone number from day one, not the support queue.
Customers who stay
Current customers have been with us for an average of 4.5+ years.
Straight from our customers
Read customer reviews and stories to understand the impact.
We tell you what our product does and doesn’t do before you buy, even if it costs us the deal.
You can use the product before you pay
Free trial, no credit card, no onboarding required.
You will always see the price up front
Each pricing tier is published on our website. Larger deployments get a written quote.
You see what’s built and what’s planned
Our product roadmap and full product documentation are public.
You get complete visibility on how we protect your data
SOC 2 audited, ISO 27001 certified, GDPR compliant, TX-RAMP certified. Further security documentation is available to review.
Why Some Customers Leave
Lack of Adoption
WHAT WE'VE DONE
Every new account gets a guided plan to go live in 14 days, with a dedicated customer success representative from day one.
Tool Consolidation
WHAT WE'VE DONE
If a tool you already use covers what you need, we'll tell you.
Budget Cuts
WHAT WE'VE DONE
We offer the option to scale down on renewal instead of canceling where possible.
Merger or Acquisition
WHAT WE'VE DONE
You can export all your data at any time.
The Customers That Stay Longest
CUSTOMER · ASSETSONAR
“
Their support and team has been the best part of using this product.
Timothy M.
IT Consultant, Biotechnology
IT teams
AssetSonar — hardware and software asset management across multiple locations for high-growth organizations.
Operations & Facilities Teams
EZO EAM — field-first equipment management for deep operational workflows.
Equipment Rental Businesses
EZRentOut — equipment rental business management built for heavy machinery.
Customers Who’ve Been With Us for Four Years or More
EZO EAM
EZRentOut
AssetSonar
EZO EAM
AssetSonar
How We Measure This Data
We update this page every six months using the same definitions, whether the figures go up or down.
Source: EZO Finance and Customer Success.
