IT administrators need detailed insights into their service management activities to quickly and efficiently resolve service tickets. AssetSonar’s Jira integration enables you to run comprehensive Jira issue reports for Assets and Asset Stock that you may have linked to your Jira issues.
This enable you to easily:
- Keep a history of all tickets raised against a particular device or a group of devices creating a repository for services, incidents or changes.
- Identify patterns for complaints coming in for a specific device or a group of devices leading towards changing device model in the next procurement cycle / pattern for closing complaints — business intelligence
By conveniently consolidating information related to items linked with Jira issues, AssetSonar equips you with enhanced visibility, consolidated information, and actionable insights. This enables you to track ticket progress and mean ticket resolution time, and create customized reports based on your needs.
Here is how you can get started!
1. Enabling Jira integration
To enable Jira reports, you first need to enable the feature from Settings → Add Ons → Jira Integration. Choose the ‘Jira Cloud’ option and then click on ‘Connect to Jira Cloud’.
A new page will open up with a request to access your Atlassian account. Hit ‘Accept’ and you will be redirected to the AssetSonar’s settings page. Now you would be able to view the link for the Webhook.
2. Configuring Webhook
To configure the Webhook, go to Jira app → Settings→ System.
From the System Settings page, scroll down the sidebar on the left and click on ‘Webhooks’.
A new page will open up with an option for you to create a new Webhook. Click on ‘Create a Webhook’ button on the top right as shown below:
To create a new Webhook, you will need to fill out the name and URL and ensure that the status is Enabled. Copy the URL from your AssetSonar’s Jira Integration setting.
Now, scroll down to Issue Related Events where you have to specify a JQL query as ‘labels in (AssetSonar)’. Also click on the ‘updated’ checkbox and then hit ‘Create’ to complete the process.
You will get a notification if the Webhook has been successfully created. Now you will be able to easily create and run Jira reports in AssetSonar.
3. Running Jira Reports in AssetSonar
From your AssetSonar web panel, go to Reports → Jira Reports.
Click on ‘View Report’ and a new report will appear as shown below:
For more specific information, you can also create and run a Custom Report. To create one, click on the ‘Create Custom Report’ button from the main reports page. Select the module to be ‘Jira Issues’ and choose the other relevant criteria.
Click on ‘Run Report’ and a report like this would appear: