[How-to] Effectively Manage Users on Zendesk Through Direct Integration with AssetSonar

As SaaS usage expands, managing user access for security and compliance becomes critical. Direct integrations automate data collection, providing clear visibility. Integrate Zendesk with AssetSonar for real-time user data within support tickets, enabling faster issue resolution related to user access and a more secure environment. This integration pulls key user data like names, emails, and login dates directly from SaaS apps, synced in real-time or on schedule.

Benefits of Zendesk Integration with AssetSonar for User Management

• Enhanced Security & Compliance: Track user access within Zendesk to enforce policies.
• Simplified Access Control: Manage user roles directly from Zendesk tickets.
• Increased Management Efficiency: Automate user data within support workflows, reducing manual verification.

Enabling Zendesk Integration

Go to Settings → Integrations → Direct SaaS Integrations. You’ll see a ‘Connect’ button under the Zendesk logo. Click it to enable the integration.

When you click the button, a new popup will open, asking you to enter your subdomain. Then, click “Add” to continue.

Once you click on “Add”, you will be redirected to Zendesk. You will need to sign in on Zendesk in case you are not already signed in.

Once you have signed in, you will be redirected back to the settings page after the integration is successfully completed.

Once the integration is complete, a software named “Zendesk” will be created on AssetSonar. The Discovery Type will be “Cloud Software,” and the source will be “Zendesk.”

We get the following information from Zendesk:

1. Paid users on the Zendesk account
2. User’s name and email address
3. Last activity of the users