IT Asset Management Suite ITSM Tool
ITSM Solution
End-to-End ITSM Powered by Asset Intelligence
AssetSonar’s ITSM enriches every ticket with user, device, software, and CI context—so agents stop chasing details, routing runs automatically, and AI-powered automations resolve repeat work safely.
Proven by Rapidly Growing IT Teams
Faster Resolution, Cleaner Service for Enterprise Discovery
Simplify Ticket Creation
Employees can submit requests directly from the portal, comm. tools, or email, with device and software context already attached—so the service desk starts with the right details.
Resolve Without Tool-Switching
Cut the “which laptop / which app / what changed” loop by capturing the right details upfront and keeping work centralized.
Self-Service That Sticks
Employees can raise requests against their assigned device or software, ensuring precise, actionable data from the start.
Keep Collaboration Inside the Ticket
Approvals and escalations stay within the ticket flow, ensuring clarity and fast decision-making without disrupting SLAs.
Automate Ticket Routing
AI-driven categorization and routing ensure the right tickets get to the right resolver faster, reducing manual work and minimizing errors.
AI Grounded in Asset Reality
Use AI to classify, summarize, and document tickets with accuracy because it’s powered by real asset and configuration context.
Trusted by High-Performing Teams
See Asset Context in Action in Your Tickets
Everything You Need to Run a Modern Service Desk
Request Management
Incident Management
Self-Service Portal
Knowledge Management
CMDB
Automated Workflows
AI-powered Diagnostics
Request Management
Standardize Every Request
Turn frequent requests into consistent workflows with structured templates, forms, approvals, and visibility so fulfillment stays predictable, status is clear to requesters, and your team stops reinventing the process every time someone asks for the usual.
Incident Management
Resolve Faster From Day One
Capture incidents from your core intake channels and run them through a clean agent workflow where ownership is clear, replies are consistent, and handoffs don’t derail resolution. Keep work organized with queues and views so nothing gets buried when volume spikes.
Self-Service Portal
Give Users a Better Front Door
Offer employees one place to raise issues, request services, and track progress so the service desk isn’t buried under “any updates?” messages. Make intake more precise by letting users submit issues tied to the exact device or software they’re using.
Knowledge Management
Keep Answers Ready and Controlled
Reduce repeat tickets by publishing articles your team can trust; organized, versioned, and governed with review workflows and role-based visibility. Help employees find the right fix faster while keeping internal procedures and sensitive content properly restricted.
CMDB
Connect Tickets to IT Reality
Build a configuration foundation that brings order to what you run and support. Maintain configuration items with normalized records and lifecycle states, so incidents and requests aren’t floating in isolation—and your team can manage changes and troubleshooting with confidence.
Automated Workflows
Remove the Manual Steps
Automate the repetitive work that slows service down (routing, approvals, and repeat actions) so agents stop doing “glue work” across tools. Trigger consistent workflows that keep service delivery moving without relying on memory or tribal knowledge.
AI-powered Diagnostics
Make Service Work Smarter
Use AI to improve how tickets are handled and documented, from classification and summaries to clean resolution notes, so quality stays high without adding admin overhead. Turn service data into clarity your team can use to prioritize, standardize, and improve over time.
Customer Testimonials
Join the Teams Resolving Issues Faster With AssetSonar
Integrations that power ITSM and Service Delivery
Read More on ITSM Powered by Asset Context
Frequently Asked Questions
Incident management in AssetSonar is enhanced by automatically enriching tickets with asset context. Agents immediately access critical information such as device, software, and user data without needing to search through multiple systems. This reduces delays and improves response times, which is a key part of incident management in AssetSonar. Furthermore, AI categorizes and routes incidents, improving efficiency.
AssetSonar’s centralized knowledge base ensures agents have quick access to accurate and consistent information, making it easier to resolve tickets. By categorizing articles and keeping them updated, recurring issues can be solved faster, and employees are empowered to self-serve, reducing overall ticket volume.
AssetSonar’s ITSM solution includes incident management, request management, asset context integration, AI-driven workflows, and a centralized knowledge base. These features work together to ensure faster resolution of tickets with automatic enrichment and intelligent routing.
AI improves ticket categorization and routing by analyzing asset context and automatically sorting tickets into relevant queues. Based on historical data, AI can also prioritize tickets, ensuring that high-impact issues are handled first. The AI-powered ticket routing ensures tickets are categorized and routed without manual intervention, improving resolution speed.
Robust ITSM With Asset Intelligence
Enhance ticket resolution with asset context, use AI diagnostics, and automate workflows — all in one platform designed for efficiency and scalability.
