Scalable Service Management with an Integrated ITSM Tool
Boost employee satisfaction and deliver unparalleled customer service with efficient service desk workflows
Reduce dependency on support teams by empowering your employees with an intuitive self-service portal for IT assistance. Enhance your workplace experience with user-friendly capabilities.
Reduce downtime, resolve issues faster, proactively prevent future incidents, and stay on top of your service-level agreements (SLAs).
Accelerate change management through relationship building of configuration items (CIs) with CMDB for intelligent routing and proactive prevention of future incidents and service requests.
Seamless IT Service Management to Drive your Business
Incident Management
Discover, expedite, and resolve issues faster Integrate with your Zendesk or Jira workspaces to create tickets directly from AssetSonar. Reduce error margins and experience a quicker turnaround with ITAM and ITSM tools that talk to each other.
Service Catalog
Empower your employees and customers to help themselves Enable employees and customers to log service requests through AssetSonar’s interactive self-service portal. Employees can quickly make new requests or resolve issues in old ones - saving time and providing better visibility.
CMDB
Gain in-depth visibility into your IT infrastructure with accurate CIs mapping Analyze business impacts through a visual framework of relationships of CIs, and improve system reliability. Understand the impact of recurring incidents through incident analysis, and track the root cause of incidents from your IT infrastructure to implement strong solutions.
IT Asset Lifecycle Management
Track assets at every stage of their life Tie in your IT service management workflows with the lifecycle of IT assets to get maximum value at every stage -- from procurement to disposal– for seamless employee onboarding and offboarding and timely break fixes.
Reports & Insights
Insights that drive actions Run personalized reports for assets linked to your Zendesk tickets. Use insights to determine request patterns and recurring issues. Optimize asset performance, ROI, and ITSM metrics like mean ticket resolution time (MTTR).
Proactive Issue Resolution
Anticipate. Resolve. Succeed. Create tickets and issues against ServiceDesk alerts for your preferred platform. Get automated alerts for incidents, set assignees and priority levels , and ensure quick issue resolution.
Our IT Service Management Integrations
Zendesk - Ensure a Superior Employee and Customer Experience
Employee Onboarding and Provisioning Assets: Get access to updated employee data for new joinings and assign them relevant items for quicker onboarding and prompt resolution of item requests.
Break Fix: Efficiently resolve service and maintenance tickets that employees create. Search and check out replacement equipment easily from an intuitive interface. Easily record repair expenses, issue the serviced asset, and check the devices back in.
ServiceDesk Alerts: Automate ticket creation in Zendesk against the AssetSonar alerts of your preference. Get more visibility into crucial issues, set assignees and priority levels for alerts, and resolve your tickets proactively.
Employee Offboarding: Identify all items that need to be recovered from employees that are leaving. Save costs by repurposing recovered IT assets and minimizing security risks associated with unrecovered devices.
Jira - Integrated Systems for a Better IT Experience
Easily cross-reference issues with their corresponding assets. Link Jira Issues with items in AssetSonar to give support staff the full picture - both from within the Jira and AssetSonar application.
Take actions on hardware assets directly through the Jira app. Check in or check out assets, initiate their servicing, or link assets to their relevant tickets for speedy ticket resolution.
Maintain an accurate repository for services, incidents or changes by tracking history of tickets raised against devices.
Identify patterns for complaints coming in for specific devices leading towards changing device model in the next procurement cycle / pattern for closing complaints — business intelligence
Our Customers Love Us!
Great Application
It meets the expectation of a happy client. Amazing features, timely updates, easy access to the reports, and whatnot! This is the best product in the market I have come across till now. I would suggest this to all the firms looking for asset tracking and management. The go-to product for sure.
Powerful and Intuitive IT Asset Management
AssetSonar gives you the continuous status of your equipment's life cycle, checkout, and administration needs. It offers a combined perspective on Cloud and On-Premise programming, introduced over the entirety of your IT gadgets. You can also immediately set up an extensive IT resource information base and unify your gadgets with their out-of-the-case mixes with Jamf Pro and Microsoft SCCM.
Awesome ITAM Tool!
The AssetSonar Agent makes it really easy to put IT asset details into the system. We're able to manage IT asset life cycles across our three main locations. It makes it so easy for us to be organized and stay on top of things.We've been able to tag and track around 500 IT assets - laptops, printers, networking equipment - and keep an eye on warranties, maintenance schedules, and procurement details. It has improved visibility into our equipment. The reports are in-depth, and we've cut down at least an hour a day on managing our IT operations.
Key Resources for IT Service Management
Case Study
Eight Eleven Group streamlines IT asset tracking and enhances service delivery with AssetSonar and Zendesk
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