IT Service Management, Simplified
We're Trusted by the Best
From emerging tech companies to industry leaders
Deliver services faster and cut down costs
User-friendly portal
Every customer or employee can solve their IT issues via a self-service portal, so IT support can save time and resources for more important tasks
Less downtime
Gain full control of service-level agreements to be careful of unplanned incidents
Adopt and manage change
Link configuration items (CIs) with CMDB and increase IT team efficiency by intelligent routing and prompt service delivery
Automate IT processes
Redefine the service request process in our ITSM solution to ensure optimal improvements with fewer manual errors and data silos
ITSM on the cloud
Auto-save important details on one platform for 24/7 real-time visibility and quick actions
Improved localized communication
Translate IT service management software in your chosen language to understand ticket details and communicate cross-country
IT Service Management to Drive Your Business
Incident Management
Service Catalog
CMDB
IT Asset Lifecycle
Reports & Insights
Proactive Issue Resolution
Incident Management
Reduce Ticket Resolution Time
Handle and fix service requests with Zendesk integration. One of AssetSonar’s trusted customers, CommentSold optimized IT service time by over 20% with our ITSM tool integrated with Zendesk.
Service Catalog
Fit for Every Industry
Whether you are working in IT, health tech, or finance, combine asset intelligence and self-service features to track and manage service requests effortlessly.
CMDB
IT Asset Relationships and Analysis
Assess business impact and enhance system reliability with configuration item linkages with IT assets. Understand the main reason for incidents and apply useful ITSM solutions for strong IT infrastructure.
IT Asset Lifecycle
Continuous IT Asset Management
Tie in your IT service management workflows with the lifecycle of IT assets to get maximum value at every stage—from procurement to disposal– ensuring seamless employee onboarding and offboarding and timely break fixes.
Reports & Insights
Insights that Drive Actions
View custom-made reports of Zendesk tickets and figure out frequent problems. Use data insights to increase asset performance, ROI, and mean ticket resolution time (MTTR).
Proactive Issue Resolution
Anticipate, Resolve, Succeed
Set ServiceDesk alerts for IT tickets and problems. Get quickly notified of incidents so that no issue remains unsolved.
Supercharge ITSM with Best-in-Class Integrations
ITSM with Zendesk
Employee Onboarding and Provisioning Assets: Get access to updated employee data for new joinings and assign them relevant items for quicker onboarding and prompt resolution of item requests.
Break Fix: Efficiently resolve service and maintenance tickets that employees create. Search and check out replacement equipment easily from an intuitive interface. Easily record repair expenses, issue the serviced asset, and check the devices back in.
ServiceDesk Alerts: Automate ticket creation in Zendesk against the AssetSonar alerts of your preference. Get more visibility into crucial issues, set assignees and priority levels for alerts, and resolve your tickets proactively.
Employee Offboarding: Identify all items that need to be recovered from employees that are leaving. Save costs by repurposing recovered IT assets and minimizing security risks associated with unrecovered devices.
Jira - Integrated Systems for a Better IT Experience
Easily cross-reference issues with their corresponding assets. Link Jira Issues with items in AssetSonar to give support staff the full picture - both from within the Jira and AssetSonar application.
Take actions on hardware assets directly through the Jira app. Check in or check out assets, initiate their servicing, or link assets to their relevant tickets for speedy ticket resolution.
Maintain an accurate repository for services, incidents or changes by tracking history of tickets raised against devices.
Identify patterns for complaints coming in for specific devices leading towards changing device model in the next procurement cycle / pattern for closing complaints — business intelligence
Frequently Asked Questions
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