You can add unlimited Staff Users on any plan. You can add 5 Agents for each Admin you Purchase. The number of Admins you can add depends on the plan you select. More Details

Yes, we offer a 10% discount program for all 501(c)(3) organizations. This includes all non profit and educational institutions.

NON-IT Assets: Non-IT Assets include items such as office furniture, Inventory Items, and peripherals that are not managed in AssetSonar via its own agent or integrations. Examples include keyboards, mouse, headsets, monitors etc. Inventory items are consumable items that are tracked in quantity, and can include cables, adapters, cases, office equipment that are not connected to the network.  Monitors detected via the AssetSonar Agent are considered Non-IT Assets.  
Registered Software License Seats: AssetSonar allows you to track and manage your licensed or purchased software, including cloud/ SaaS application licenses. A registered software license seat refers to the number of users that use or devices that have licensed software installed.
Domains & Certificates:If you are managing or operating several website domains, AssetSonar allows you to track domains and SSL Certificates in one place. For more details click here.

AssetSonar is GDPR compliant, which allows our customers to adhere to stronger data protection standards just by using the product to track their assets and employee utilization. This means that AssetSonar is not only GDPR compliant itself, but also enables its customers (as Data Controllers) to become GDPR compliant. For more information, read our blog on GDPR Compliance.
In addition European customers can have their AssetSonar account hosted on our European Union AWS instance. This ensures all customer data is resident within the EU. Selecting an EU instance requires contacting sales and may involve a license fee surcharge due to higher hosting costs.

Device refers to any hardware IT Asset that is managed via one of the following sources: (a) AssetSonar ITAM Agent, (b) Network Discovery, or (c) Mobile Device Management Solutions/Endpoint Management Solution or any other similar solution that AssetSonar integrates with. Devices may be referred to as IT Assets, Network Assets, or Mobile IT Assets in AssetSonar.
Note: Only Active Devices count towards your allowed/purchased Device limit. “Active Device” means a Device that is currently managed in AssetSonar. Devices that are permanently removed, or added in a retired state in AssetSonar do not count towards the allowed license limit. Retired devices that are re-activated at any time will count against the allowed license limit.

Admin: Administrator (or Admin) licenses are part of AssetSonar pricing. We have three types of Admins as listed below:

• Account Owner: An Account Owner manages the account and can configure the account settings and add-ons in AssetSonar. They have full access to the system and can view and take actions on all items and modules.
• Administrator: An Administrator manages the items and operational modules within AssetSonar but cannot configure the account settings and add-ons. They can, however, view and take actions on all items and modules including the CUD actions.
• Supervisor: A supervisor has all the permissions that an Administrator has but only for members in their own user listings.

Agent: An Agent is typically a support agent or IT technician responsible for responding to tickets and requests made to the IT team. They can view and take many but not all actions on items.
Staff User: A Staff User is typically an employee, student or end-user who is registered as a custodian of an item. Staff Users have limited access rights and can take specific actions on Items. AssetSonar offers a granular ability to define Custom Roles to match your team’s needs. The Agent role can be expanded to provide additional Admin function. Contact Sales or your Solutions Consultant to learn more. An additional per Agent licensing fee may be required. For more detail on roles see our Help article.

Write to us at support@ezo.io with any feature requests.

There is no additional cost. You will be charged on a prorated basis for the difference.

Yes, AssetSonar offers detailed logs through a feature called Item Trail. To enable this feature, contact AssetSonar support, and for more information, refer to our blog.