Where ITAM Leads, Service Follows.
EZO AssetSonar, paired with Zendesk, empowers your IT service management (ITSM) workflows with full IT asset lifecycle management. While Freshservice is ticketing first, EZO AssetSonar integrates real-time asset data into Zendesk, enhancing your ITSM solution with asset intelligence and smarter service operations.
We're Trusted by the Best
EZO AssetSonar vs Freshservice: Head-to-head comparison
Product Comparison
Freshservice
Freshservice
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Asset Lifecycle Tracking |
✔ |
✔ |
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Barcode/QR-based Scanning |
✔ |
✔ |
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Asset assignment Tracking & History |
✔ |
✔ |
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Automated Asset Workflows |
✔ |
✔ |
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Scheduled Returns & Reservations |
✔ |
❌ |
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Custody Tracking & Audit Logs |
✔ |
✔ |
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Warranty, PO & Depreciation Tracking |
✔ |
✔ |
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Location Hierarchy |
✔ |
✔ |
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License Tracking |
✔ |
✔ |
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License Usage Optimization |
✔ |
❌ |
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Software Lifecycle Reporting |
✔ |
❌ |
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Software Normalization |
✔ |
❌ |
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Service Catalog |
✔ |
✔ |
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Onboarding/offboarding Workflows |
✔ |
✔ |
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Real-time Asset Data in Service Tickets |
✔ |
✔ |
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License-aware Provisioning Workflows |
✔ |
✔ |
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SLA Dashboards & Reporting |
✔ |
✔ |
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Incident / Request / Change Workflows |
✔ |
✔ |
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Table Header
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Asset Lifecycle Tracking
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✔ |
✔ |
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Barcode/QR-based Scanning
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✔ |
✔ |
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Asset Assignment Tracking & History |
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✔ |
✔ |
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Automated Asset Workflows |
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✔ |
✔ |
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Scheduled Returns & Reservations
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✔ |
❌ |
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Custody Tracking & Audit Logs |
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✔ |
✔ |
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Warranty, PO & Depreciation Tracking |
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✔ |
✔ |
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Location Hierarchy
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✔ |
✔ |
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License Tracking (assigned vs. available) |
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✔ |
✔ |
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License Usage Optimization |
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✔ |
❌ |
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Software Lifecycle Reporting
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✔ |
❌ |
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Software Normalization
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✔ |
❌ |
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Service Catalog |
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✔ |
✔ |
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Onboarding/offboarding Workflows |
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✔ |
✔ |
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Real-time Asset Data in Service Tickets |
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✔ |
✔ |
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License-aware Provisioning Workflows |
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✔ |
✔ |
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SLA Dashboards & Reporting |
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✔ |
✔ |
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Incident / Request / Change workflows |
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✔ |
✔ |
For detailed insights into how AssetSonar compares with Freshservice
What We Bring to the Table
Asset-first by Design
EZO AssetSonar doesn’t treat asset management as a module — it’s the foundation. Gain complete visibility and control across the hardware and software lifecycle, from purchase to retirement.
Simplify ITSM through Zendesk
With EZO Service Desk Connect, EZO AssetSonar brings real-time asset data into Zendesk ticketing workflows — enabling automated onboarding, provisioning, software requests, and offboarding without custom integrations.
Smart HelpDesk that is enriched by Asset data
Employees can request hardware, software, or services directly through the EZO Asset Sonar Service Catalog — hosted on the Zendesk Helpcentrer. Backed by asset availability, license status, and fulfillment logic in EZO AssetSonar.
Customer Testimonials
- The software integrates seamlessly with JAMF Pro and Zendesk, enabling smooth workflows across our IT and support systems
IT Support and Training Manager
Non-Profit Organization Management 
- We use it with Zendesk and it's tremendous! We can have a proper management of requests linked to assets in Zendesk
Computer & Network Security
Proven by users, Recognized by G2
EZO AssetSonar consistently ranks among the top solutions for streamlining service workflows with real-time asset visibility and lifecycle management.
Streamline service workflows, use one platform
Enhance asset visibility and lifecycle management with EZO AssetSonar integrated into Zendesk.
Frequently Asked Questions
1. What is the difference between EZO AssetSonar and Freshservice?
AssetSonar is an IT asset management (ITAM) platform that integrates seamlessly with Zendesk, enabling ITSM workflows with full lifecycle visibility. Unlike Freshservice, which is ticketing-first, AssetSonar focuses on asset intelligence and automates workflows like onboarding/offboarding, asset provisioning, and license management through Zendesk.
2. How does EZO AssetSonar integrate with Zendesk?
EZO Service Desk Connect integrates EZO AssetSonar directly with Zendesk, embedding asset data into ITSM workflows. This integration ensures that agents can view asset lifecycle details in real time, automating provisioning, reclamation, and support ticketing.
3. Can EZO AssetSonar help with software license management?
Yes! EZO AssetSonar provides license-aware workflows, helping you manage and optimize software assets across your organization. License tracking and renewal management are built in, allowing for real-time visibility into license utilization, availability, and compliance.
4. How does EZO AssetSonar improve service delivery compared to Freshservice?
While Freshservice is built around ticketing, EZO AssetSonar provides deeper IT asset management (ITAM). With EZO AssetSonar, your ESM workflows in Zendesk are enriched with live asset data, enabling smarter service delivery with fewer manual processes. EZO AssetSonar also includes a Service Catalog for employees to request hardware/software, with automated provisioning tied to available licenses.
5. Does EZO AssetSonar support ITSM and ESM workflows?
Absolutely! EZO AssetSonar integrates with Zendesk to support ITSM workflows like incident management, change management, and service requests. Through EZO Service Desk Connect, it also powers employee service management (ESM), streamlining asset provisioning and management directly within Zendesk.
