Imagine your IT team facing a challenge. They’re overwhelmed with disconnected systems, endless ticket volumes, and a backlog of manual work. Every day, your team is navigating the maze of tools, managing multiple systems that don’t talk to each other, and constantly firefighting to keep things running smoothly. And behind the scenes? The inefficiencies are piling up, hidden in the work that never gets logged or the AI tools that aren’t quite pulling their weight.
This is the reality for many IT teams today.
But it doesn’t have to be this way.
In EZO AssetSonar’s State of ITSM Report 2026: From Friction to Flow, we dive deep into the current struggles faced by IT support teams around the world. From tool sprawl and integration gaps to the underutilization of AI, this report highlights the critical friction points that are holding IT teams back from achieving true operational efficiency. More importantly, it uncovers the actionable insights and solutions that can help you transform your ITSM strategy.
Why download this report?
- Understand the hidden work hurting your team’s efficiency: Over 40% of IT work never gets logged, creating a blind spot in your reporting and making it harder to identify recurring issues. This “shadow work” is undermining your ability to improve. Get the full breakdown of why this happens and how to fix it.
- Explore the untapped potential of AI in ITSM
While AI promises to revolutionize ITSM, only 27% of teams are comfortable letting AI handle tasks without oversight. Dive into the real-world challenges and opportunities of AI, and learn how to start using it effectively without compromising security or control. - Discover how to combat tool sprawl
If your team is juggling multiple ITSM tools without proper integration, you’re not alone. With nearly half of IT teams reporting tool sprawl, the inefficiencies can be staggering. This report provides the strategies you need to consolidate your tools and streamline workflows, saving both time and money. - Get actionable insights for 2026 and beyond
IT teams are gearing up for growth, and this report uncovers the key ITSM priorities for 2026. From improving ticket routing to integrating systems and enhancing self-service capabilities, the insights in this report will guide you toward a more efficient and automated future.
Whether you’re an IT leader looking to overhaul your ITSM strategy or an operational team member seeking to understand the pain points that are holding your organization back, the State of ITSM Report 2026 is packed with data and recommendations to help you optimize your operations. Don’t miss out on the future of ITSM. Download the full report now and start transforming your IT operations today!
