As we approach the halfway point of 2025, it becomes clear that IT teams in mid-sized to enterprise organizations are facing more pressure than ever.
Some common challenges faced by IT teams include that hybrid workforces are scattered across geographies, rising costs for SaaS and hardware are becoming a concern, and compliance audits are subject to relentless scrutiny.
Freshservice has earned its reputation as an industry leader in the IT Service Management (ITSM) space, offering user-friendly features and robust ticketing capabilities. It excels at providing ITSM to organizations, but when your IT asset management needs attention, is it really enough?
According to the majority of IT managers, Freshservice’s asset management capabilities are often viewed as bolt-ons rather than a comprehensive, end-to-end ITAM solution.
In this blog, we will explore the top seven Freshservice ITAM alternatives for organizations seeking to move beyond this platform and requiring a more comprehensive ITAM solution. We will also discuss why many IT leaders believe that AssetSonar, one of the leading ITAM solutions, leads the pack.
Why look for Freshservice ITAM alternatives?
Freshservice is recognized as one of the top enterprise-grade ITSM solutions for streamlined service operations. This AI-powered ITSM solution enables organizations to reduce tech downtime, mitigate risks, and lower costs.
Not just that, Freshservice shines in several other areas, such as:
- It’s a clean, modern ITSM interface that’s easy for help desks and IT teams.
- It offers decent yet basic asset tracking for small or simple technology environments.
However, as your organization expands its operations, IT managers may begin to witness some significant gaps in its ITAM solution. They might consistently report:
- Limited asset discovery integrations: Freshservice lacks native connections to tools such as Intune, Jamf, or Kandji, resulting in incomplete automation of device discovery and tracking.
- Gaps in asset lifecycle workflows: Processes like ownership transfers, depreciation tracking, or warranty management require workarounds or external tools.
- Rigid reporting and dashboards: Rigid reporting and dashboards can limit the custom analysis of asset usage and costs.
- Escalating costs: Rising price point can be a significant issue when attempting to scale beyond small asset inventories.
Real-world user voices echo these sentiments as follows:
A Reddit user says:
A reviewer on G2 says:
What makes a great ITAM tool in 2025?
Are you looking for a great ITAM tool? If you’re already evaluating Freshservice ITAM alternatives, you must know what a modern ITAM tool should deliver in 2025.
There’s a credible industry checklist that mid-market and enterprise IT leaders should be familiar with, which guides them on what makes a great ITAM solution in 2025.
Here’s what you should look for:
✅ Deep automated discovery
First of all, your ITAM solution should be able to automatically find devices across:
- Networks
- Cloud environments
- Mobile devices
- SaaS apps
✅ Software license and SaaS tracking
A good ITAM solution should help you avoid surprise renewals and prevent shelfware waste.
✅ Complete asset lifecycle management
With an ITAM tool, you can take complete control of your asset lifecycle management. You can track depreciation, ownership changes, warranties, and asset histories.
✅ Rich, customizable reporting
An ITAM solution should provide dashboards and exportable reports tailored to your compliance and business needs.
✅ Broad IT ecosystem integrations
The best ITAM solution should offer a broad ecosystem of integrations with your existing tech stack. These include integrations with platform tools like:
- MDMs such as Jamf, Intune, and Kandji
- Identity platforms like Azure AD and JumpCloud
- Service desks like Zendesk or Jira
✅ Flexible scalability
An ideal ITAM tool should have flexible scalability. If you are a part of a growing business, then you should never face drastic budget surprises as your asset inventories expand.
7 Best Freshservice ITAM Alternatives in 2025
Freshservice may be an excellent choice for ITSM, but when it comes to IT asset management (ITAM), many IT teams begin to hit a ceiling. As IT environments become increasingly complex—with hybrid work, Shadow IT, and tighter compliance demands—organizations are reevaluating whether Freshservice’s asset tracking capabilities are sufficient for their needs.
We analyzed several platforms like Capterra, G2, and Reddit, as well as real-world user feedback, to bring you the top Freshservice ITAM alternatives. Let’s find out how they compare for mid-market and enterprise IT teams.
Are you ready to see how the top contenders stack up? Let’s dive in!
1. AssetSonar
AssetSonar is a game-changer in IT asset management. It’s purpose-built for modern ITAM. Unlike Freshservice’s bolt-on approach, AssetSonar offers deep, unified tracking across hybrid environments without overwhelming complexity.
What sets AssetSonar apart?
AssetSonar doesn’t sideline asset discovery, license management, or lifecycle tracking. It brings built-in integrations with tools like Intune, Jamf, Kandji, Mosyle, and various active directories, alongside native network discovery. Hence, your asset data is always accurate, centralized, and up-to-date.
Key features include:
- Multi-source discovery of hardware assets, including mobile and desktop, plus software assets, whether installed on-prem or used on the cloud.
- SaaS license tracking with usage analytics to reduce spend and combat Shadow IT.
- End-to-end asset lifecycle management from procurement to disposal with complete audit trails.
- Federated administration for IT teams supporting multiple subsidiaries or brands.
- Custom dashboards and reports that can be tailored to meet your team’s KPIs and audit needs.
- Modern, intuitive interface built for fast onboarding and daily ease of use.
Best for:
AssetSonar is best suited for mid-market to enterprise teams in various industries, including health, technology, finance, education, and manufacturing—that need unified IT asset visibility and compliance readiness.
Pricing:
The pricing for AssetSonar is quote-based, aligned to mid-market SaaS expectations. It is built to scale affordably as your IT asset inventory expands without adding surprise costs or cutting corners for essential features.
What users say:
Ready to see AssetSonar in action? Book a personalized demo today!
2. ManageEngine AssetExplorer
ManageEngine AssetExplorer (AE) is a budget-friendly option for IT teams that are looking for solid ITAM capabilities without spending too much money. It does a good job with the basics, especially discovery and license tracking. Most mid-sized companies choose this ITAM solution, especially those that want their ITAM tool to easily integrate with other products in the ManageEngine suite.
What sets ManageEngine AE apart?
ManageEngine AE supports both agent-based and agentless discovery, allowing teams to be flexible when it comes to capturing asset data across networks. It also includes decent software license tracking tools and supports integrations with other ManageEngine products, such as ServiceDesk Plus and Patch Manager Plus.
Highlights include:
- Flexible asset discovery (agent and agentless)
- Cost-effective starting tier for growing teams
- Basic license tracking for compliance and usage oversight
- Built-in synergy with other ManageEngine tools (if you’re already in their ecosystem)
Where it falls short:
While ManagEngine AssetExplorer includes all basic features, the ITAM solution falls short in its user interface. Many users have reported that the user interface looks clunky as compared to other modern SaaS tools. Users also experienced a steeper learning curve while configuring more advanced workflows or integrations. Since AssetExplorer is a part of the broader ManageEngine suite, you may find yourself locked into their ecosystem for the foreseeable future.
Best for:
ManageEngine AssetExplorer is best suited for small to mid-sized IT teams that are already using ManageEngine tools or are highly price-sensitive and willing to trade the user interface for affordability.
Pricing:
- Free for up to 25 assets
- Paid plans start at $795.00 per feature, one time
- Add-ons can be expensive as needs evolve
What users say:
Are you looking for a relatively cost-effective ITAM solution that covers the basics for you? ManageEngine AssetExplorer might be a good fit for you, especially if you’re already a part of the ManageEngine ecosystem. However, note that the price and complexity of use increase as your needs evolve.
3. InvGate Asset Management
InvGate Asset Management comes with a visually appealing user interface and is a user-friendly ITAM platform designed for mid-market teams that are looking to get started quickly with hardware tracking. It offers streamlined onboarding, making it a good choice for IT teams that prioritize usability over extreme depth.
What sets InvGate apart?
InvGate Asset Management is a solid ITAM tool in terms of ease of setup and everyday usability. In just a couple of hours, IT teams can get up and running with basic asset tracking. The user interface is clean and modern, offering a more enjoyable day-to-day experience than many legacy ITAM solutions.
Some key strengths include:
- Polished user interface that’s easy to navigate and pleasant to use
- Quick deployment and low setup friction
- Solid for physical asset inventory and hardware audits
Where it falls short:
Despite its polished interface, InvGate misses the mark on several key ITAM capabilities:
- No built-in vulnerability management
It lacks native tools for vulnerability scanning or risk assessment, which are increasingly essential for IT security and compliance.
- No native remote software deployment
InvGate doesn’t support pushing applications remotely, requiring teams to rely on manual scripts or third-party tools.
- Manual agent onboarding
Endpoint deployment involves downloading the installer and executing commands on each device—an inefficient process at scale.
Best for:
InvGate is a solid choice for IT teams that want a simple, attractive ITAM solution with a focus on hardware tracking, but don’t require deep support for SaaS governance, software audits, vulnerability and patch management, or automated agent-based asset discovery.
Pricing:
The pricing for this ITAM tool is quote-based and generally positioned to be affordable for mid-sized companies.
ITAM is node-based, so you’ll pay per device tracked. Most users and analysts highlight it as a good value option, especially for small to mid-tier teams seeking ITIL alignment without the complexity or cost of ServiceNow.
What users say:
Are you looking for an ITAM solution that comes with a polished user interface and user-friendliness? InvGate Asset Management could be your starting point—just be mindful of the trade-offs.
4. Snipe-IT
Snipe-IT is a favorite ITAM solution among small teams that cannot deal with high budgets and prefer to own their infrastructure. Quite popular among the sysadmin community on Reddit, this ITAM tool is known for its free, self-hosted model and straightforward, DIY approach to asset tracking. It’s open source, flexible, and trusted by sysadmins who like to have full control without the fluff.
What sets Snipe-IT apart?
Snipe-IT works best for teams with technical knowledge and limited budgets. It is an ideal option for tracking hardware such as desktops and laptops. Its customizable fields and workflows make it an excellent fit for in-house IT teams with development support.
Key strengths include:
- Free and open-source, with active GitHub support
- Highly customizable, especially for self-hosted environments
- Great for tracking check-ins/checkouts, warranties, and ownership history
- Data control via self-hosting
Where it falls short:
Snipe-IT’s flexibility comes at the cost of scalability and automation. It lacks a built-in discovery engine, so assets must be entered manually or imported via scripts. The reporting module is basic, and the platform starts to strain when managing over 2,000 assets or supporting distributed teams.
It also lacks complete multi-tenant support, federated roles, and native SSO/IDP integrations for user provisioning—features that larger organizations typically expect.
Best for:
Snipe-IT is suitable for small IT teams operating on limited budgets and strong internal technical skills, especially those who prefer complete control over their ITAM stack.
Pricing:
- Free (self-hosted)
- Hosted plans range from $40–$250/month, depending on user and asset count
What user says:
Are you in need of a low-cost, open-source ITAM solution you can customize on your own? Snipe-IT is worth giving a shot, but it helps to be comfortable with a bit of hands-on setup. Plus, if you’re looking for a long-haul commitment to an ITAM solution that grows with you, Snipe-IT might not be your best fit.
5. Lansweeper
We recommend using Lansweeper to those IT teams whose top priority is asset discovery. It is one of the most powerful ITAM tools when it comes to asset discovery. Known for its exceptional network scanning capabilities, it automatically detects every device connected to your network and provides solid hardware and software data. This makes it an instant favorite among IT teams who are looking to achieve visibility.
What sets Lansweeper apart?
Many ITAM tools struggle to deliver deep, automated discovery across complex IT environments, except for Lansweeper. This ITAM solution supports agent-based and agentless scans and collects small details from endpoints, servers, printers, and networked devices.
Key strengths include:
- Industry-leading network scanning—accurate, fast, and broad in scope
- Detailed insights into hardware specs and installed software
- Agentless scanning for faster deployment
- Integration potential with CMDBs and ITSM tools
Where it falls short:
Lansweeper is the best choice for teams looking for asset discovery. However, it falls short when it comes to complete ITAM lifecycle capabilities. Using this ITAM tool, you won’t be able to get asset assignment workflows, depreciation tracking, or license optimization tools. Usually, this tool is often used alongside other platforms that offer richer ITAM or ITSM functionality.
Best for:
Lansweeper is best suited for IT teams that already have an ITAM solution or CMDB in place, but need to enhance asset discovery and visibility across the network.
Pricing:
The price of this ITAM tool is approximately $1 per asset per year, making it a cost-effective asset discovery solution at scale.
What users say:
Do you need to find every device on your network before you can manage them? Lansweeper is a powerful tool for discovery, but you will want to use it alongside a full ITAM tool for complete coverage.
6. Ivanti Neurons
Ivanti Neurons for ITAM consolidates all your asset data into one place, helping you track, manage, and optimize your assets throughout their lifecycle. It comes with an easy-to-use setup, letting you follow ready-made workflows or build your own. For organizations already using Ivanti Neurons for ITSM, its asset module adds value by enabling visibility into hardware and software inventories without needing a separate tool.
What sets it apart?
Ivanti Neurons for ITAM provides a solid integration between ITSM workflows and asset tracking, making it easier for IT teams to link incidents, changes, and requests to specific assets. It also includes license management, procurement tracking, and some level of financial insight.
Key strengths include:
- Combined ITSM + ITAM environment, ideal for workflow alignment
- Built-in license management and procurement tracking
- Support for audit readiness and compliance reporting
Where it falls short:
Ivanti Neurons for ITAM struggles with an outdated UI and a slow innovation cycle, making it feel clunky and less intuitive compared to more modern ITAM platforms. Its limited integration ecosystem can be restrictive for IT teams looking to build API-driven environments.
Additionally, it comes with a steep learning curve and a complex backend—while the platform offers deep customization, setting up and maintaining modules (especially ITSM-ITAM links) can be time-consuming and challenging to manage. The backend navigation is often described by users as overly layered and scattered, adding to the operational complexity.
Best for:
Invanti Neurons for ITAM is best suited for enterprise-level organizations that are already familiar with the Ivanti ecosystem and are looking to expand their capabilities without onboarding a new platform.
Pricing:
This ITAM solution offers higher-end, enterprise-tier pricing that may not be cost-effective for mid-market companies looking for agility and rapid deployment.
What Users Say:
Are you already using Invanti Neurons for ITSM and want to centralize asset data? Its asset module could be a convenient extension. Expect trade-offs in flexibility and pace.
7. ServiceNow HAM Pro
ServiceNow HAM Pro (Hardware Asset Management Professional) is the go-to ITAM solution for large enterprises looking for deep integration across asset, service, and operations management. If you’re already a part of the ServiceNow suite, then HAM Pro adds a full-stack approach to hardware lifecycle governance, tightly aligned with your existing ITSM and CMBD modules.
What sets it apart?
ServiceNow HAM Pro offers a complete suite of enterprise-scale asset management, providing features like automated asset lifecycle workflows, integrations with procurement systems, contract tracking, and real-time linkage with incident, change, and request modules.
Key strengths include:
- Complete asset lifecycle management from procurement to disposal
- Seamless integration with the ServiceNow platform, especially CMDB and ITSM
- Compliance, audit, and financial visibility tailored for complex organizations
- Granular control and governance over large-scale IT operations
Where it falls short:
This ITAM solution is not ideal for smaller teams operating on tight budgets. It is costly, takes months to implement, and often requires consulting support. Mid-market teams may find it too complex, as it demands a dedicated team to manage, maintain, and optimize.
HAM Pro also requires substantial configuration, often needing experienced staff or consultants to build and maintain workflows, data models, and integrations. It’s not a plug-and-play product.
Best for:
ServiceNow HAM Pro is best suited for large-scale enterprises that deal with extensive IT operations, have dedicated ITSM resources, and a significant investment in the ServiceNow ecosystem.
Pricing:
- Starts at $10,000+/year, with significant scaling costs depending on users and assets
- Implementation costs can be substantial, especially for custom environments
What users say:
Are you already using ServiceNow at scale and need strong hardware tracking? HAM Pro can handle it—but it requires a significant investment of time, budget, and a dedicated team to get it right.
Quick Comparison Table
| Tool | Discovery | License Mgmt | Reporting | Integrations | Price | Scalability |
| AssetSonar | ✅ Extensive | ✅ Advanced | ✅ Customizable | ✅ Broad | $$ | Mid/Enterprise |
| ManageEngine | ✅ Good | ✅ Solid | ⚠️ Limited | ⚠️ Mostly internal | $ | Mid-size |
| InvGate | ✅ Basic | ⚠️ Limited | ✅ Modern UI | ⚠️ Few | $$ | Small/Mid |
| Snipe-IT | ⚠️ Manual | ⚠️ Basic | ⚠️ Basic | ⚠️ Few | Free/$ | Small/Mid |
| Lansweeper | ✅ Best-in-class | ⚠️ Basic | ⚠️ Less flexible | ⚠️ Limited | $ | Mid/Enterprise |
| Ivanti Neurons | ✅ Good | ✅ Solid | ⚠️ Dated UI | ⚠️ Smaller | $$$ | Small/Mid |
| ServiceNow | ✅ Extensive | ✅ Deep | ✅ Advanced | ✅ Broad | $$$$ | Enterprise |
Why AssetSonar is the best Freshservice ITAM alternative
There’s no doubt that Freshservice is a solid choice for ITSM, but when it comes to IT asset management, it often falls short and feels like an afterthought. For organizations seeking deeper visibility, smarter automation, and complete lifecycle control, AssetSonar provides a purpose-built solution that surpasses basic asset tracking.
Here are some reasons why mid-market and enterprise IT teams should consider switching to AssetSonar:
- It is purpose-built for IT asset management, not just an add-on to ticketing
- It’s far simpler to implement this ITAM solution, with a much shorter learning curve than other heavy enterprise tools like ServiceNow
- Its pricing remains transparent and affordable as your asset inventory grows
- The integrations are robust and designed for modern hybrid environments, covering cloud, mobile, SaaS, and on-prem assets
One Reddit user summed it up perfectly:
Ready to replace chaos with control? Complexity with clarity? AssetSonar makes ITAM simple, scalable, and enterprise-ready—without the enterprise headache.
Schedule your AssetSonar demo today and take control of your assets.
Final thoughts
It wouldn’t be wrong to say that IT asset management in 2025 is no longer optional—it’s a core vital for security, compliance, and cost control.
While Freshservice remains a solid ITSM platform, companies that want complete and accurate asset visibility and lifecycle management are increasingly choosing tools purpose-built for ITAM.
AssetSonar leads the pack by offering the discovery depth, flexibility, and integrations that modern IT teams demand.
Don’t settle for an average ITAM. Take complete control of your IT assets with AssetSonar—and leave the chaos behind.
Frequently asked questions
1. Why would I switch from Freshservice to a dedicated ITAM tool like AssetSonar?
Freshservice is an ITSM platform that offers basic asset management and asset tracking capabilities. As your IT environment grows, you may need more advanced features like license usage tracking, automated discovery, lifecycle management, and stronger integrations. You can find all these features in purpose-built ITAM tools like AssetSonar.
2. What features should I look for in a Freshservice ITAM alternative?
Here are the key features that you need to look for in a Freshservice ITAM alternative:
- Multi-source asset discovery (hardware and software)
- Full asset lifecycle management
- Software license tracking, usage analytics, and the ability to detect and mitigate shadow IT
- Integration with various tools such as MDMs, SSO, and procurement software
- Custom and audit-ready reporting
3. Is AssetSonar suitable for mid-sized teams or just large enterprises?
AssetSonar is designed for mid-market IT teams that want to eliminate spreadsheets or outgrow Freshservice’s ITAM limits. It offers a modern UI and pricing that scales affordably, making it ideal for both mid-sized businesses and larger teams that want simplicity without sacrificing control.
4. How does AssetSonar compare in terms of pricing?
Unlike ServiceNow or other enterprise tools with steep onboarding and hidden consultation costs, AssetSonar offers quote-based pricing tailored to your asset count. It’s competitively priced for mid-market teams and delivers significantly more value compared to Freshservice’s limited ITAM module, as reported by many users on top review sites like G2, Capterra, etc.
