As we approach the halfway point of 2025, it becomes clear that IT teams in mid-sized to enterprise organizations are facing more pressure than ever.
Some common challenges faced by IT teams include that hybrid workforces are scattered across geographies, rising costs for SaaS and hardware are becoming a concern, and compliance audits are subject to relentless scrutiny.
Freshservice has earned its reputation as an industry leader in the IT Service Management (ITSM) space, offering user-friendly features and robust ticketing capabilities. It excels at providing ITSM to organizations, but when your IT asset management needs attention, is it really enough?
According to the majority of IT managers, Freshserviceโs asset management capabilities are often viewed as bolt-ons rather than a comprehensive, end-to-end ITAM solution.
In this blog, we will explore the top seven Freshservice ITAM alternatives for organizations seeking to move beyond this platform and requiring a more comprehensive ITAM solution. We will also discuss why many IT leaders believe that AssetSonar, one of the leading ITAM solutions, leads the pack.
Why look for Freshservice ITAM alternatives?
Freshservice is recognized as one of the top enterprise-grade ITSM solutions for streamlined service operations. This AI-powered ITSM solution enables organizations to reduce tech downtime, mitigate risks, and lower costs.
Not just that, Freshservice shines in several other areas, such as:
- Itโs a clean, modern ITSM interface thatโs easy for help desks and IT teams.
- It offers decent yet basic asset tracking for small or simple technology environments.
However, as your organization expands its operations, IT managers may begin to witness some significant gaps in its ITAM solution. They might consistently report:
- Limited asset discovery integrations: Freshservice lacks native connections to tools such as Intune, Jamf, or Kandji, resulting in incomplete automation of device discovery and tracking.
- Gaps in asset lifecycle workflows: Processes like ownership transfers, depreciation tracking, or warranty management require workarounds or external tools.
- Rigid reporting and dashboards: Rigid reporting and dashboards can limit the custom analysis of asset usage and costs.
- Escalating costs: Rising price point can be a significant issue when attempting to scale beyond small asset inventories.
In one of our episodes of EZO Plugged (our exclusive podcast series), we explore the seven best Freshservice ITAM alternatives in 2025 and understand why EZO AssetSonar leads the pack and offers the best ITAM.
Real-world user voices echo these sentiments as follows:
A Reddit user says:
A reviewer on G2 says:
What makes a great ITAM tool in 2025?
Are you looking for a great ITAM tool? If youโre already evaluating Freshservice ITAM alternatives, you must know what a modern ITAM tool should deliver in 2025.
Thereโs a credible industry checklist that mid-market and enterprise IT leaders should be familiar with, which guides them on what makes a great ITAM solution in 2025.
Hereโs what you should look for:
โ Deep automated discovery
First of all, your ITAM solution should be able to automatically find devices across:
- Networks
- Cloud environments
- Mobile devices
- SaaS apps
โ
Software license and SaaS tracking
A good ITAM solution should help you avoid surprise renewals and prevent shelfware waste.
โ
Complete asset lifecycle management
With an ITAM tool, you can take complete control of your asset lifecycle management. You can track depreciation, ownership changes, warranties, and asset histories.
โ
Rich, customizable reporting
An ITAM solution should provide dashboards and exportable reports tailored to your compliance and business needs.
โ
Broad IT ecosystem integrations
The best ITAM solution should offer a broad ecosystem of integrations with your existing tech stack. These include integrations with platform tools like:
- MDMs such as Jamf, Intune, and Kandji
- Identity platforms like Azure AD and JumpCloud
- Service desks like Zendesk or Jira
โ
Flexible scalability
An ideal ITAM tool should have flexible scalability. If you are a part of a growing business, then you should never face drastic budget surprises as your asset inventories expand.
7 Best Freshservice ITAM Alternatives in 2025
Freshservice may be an excellent choice for ITSM, but when it comes to IT asset management (ITAM), many IT teams begin to hit a ceiling. As IT environments become increasingly complexโwith hybrid work, Shadow IT, and tighter compliance demandsโorganizations are reevaluating whether Freshserviceโs asset tracking capabilities are sufficient for their needs.
We analyzed several platforms like Capterra, G2, and Reddit, as well as real-world user feedback, to bring you the top Freshservice ITAM alternatives. Letโs find out how they compare for mid-market and enterprise IT teams.
Are you ready to see how the top contenders stack up? Letโs dive in!
1. AssetSonar
โญ G2 Rating: 4.4/5
AssetSonar is a game-changer in IT asset management. Itโs purpose-built for modern ITAM. Unlike Freshserviceโs bolt-on approach, AssetSonar offers deep, unified tracking across hybrid environments without overwhelming complexity.
What sets AssetSonar apart?
AssetSonar doesnโt sideline asset discovery, license management, or lifecycle tracking. It brings built-in integrations with tools like Intune, Jamf, Kandji, Mosyle, and various active directories, alongside native network discovery. Hence, your asset data is always accurate, centralized, and up-to-date.
Key features include:
- Multi-source discovery of hardware assets, including mobile and desktop, plus software assets, whether installed on-prem or used on the cloud.
- SaaS license tracking with usage analytics to reduce spend and combat Shadow IT.
- End-to-end asset lifecycle management from procurement to disposal with complete audit trails.
- Federated administration for IT teams supporting multiple subsidiaries or brands.
- Custom dashboards and reports that can be tailored to meet your teamโs KPIs and audit needs.
- Modern, intuitive interface built for fast onboarding and daily ease of use.
Best for:
AssetSonar is best suited for mid-market to enterprise teams in various industries, including health, technology, finance, education, and manufacturingโthat need unified IT asset visibility and compliance readiness.
Pricing:
The pricing for AssetSonar is quote-based, aligned to mid-market SaaS expectations. It is built to scale affordably as your IT asset inventory expands without adding surprise costs or cutting corners for essential features.
What users say:
Ready to see AssetSonar in action? Sign up for a free trial today!
2. ManageEngine AssetExplorer
โญ G2 Rating: 4.3/5
ManageEngine AssetExplorer (AE) is a budget-friendly option for IT teams that are looking for solid ITAM capabilities without spending too much money. It does a good job with the basics, especially discovery and license tracking. Most mid-sized companies choose this ITAM solution, especially those that want their ITAM tool to easily integrate with other products in the ManageEngine suite.
What sets ManageEngine AE apart?
ManageEngine AE supports both agent-based and agentless discovery, allowing teams to be flexible when it comes to capturing asset data across networks. It also includes decent software license tracking tools and supports integrations with other ManageEngine products, such as ServiceDesk Plus and Patch Manager Plus.
Highlights include:
- Flexible asset discovery (agent and agentless)
- Cost-effective starting tier for growing teams
- Basic license tracking for compliance and usage oversight
- Built-in synergy with other ManageEngine tools (if youโre already in their ecosystem)
Where it falls short:
While ManagEngine AssetExplorer includes all basic features, the ITAM solution falls short in its user interface. Many users have reported that the user interface looks clunky as compared to other modern SaaS tools. Users also experienced a steeper learning curve while configuring more advanced workflows or integrations. Since AssetExplorer is a part of the broader ManageEngine suite, you may find yourself locked into their ecosystem for the foreseeable future.
Best for:
ManageEngine AssetExplorer is best suited for small to mid-sized IT teams that are already using ManageEngine tools or are highly price-sensitive and willing to trade the user interface for affordability.
Pricing:
- Free for up to 25 assets
- Paid plans start at $795.00 per feature, one time
- Add-ons can be expensive as needs evolve
What users say:
Are you looking for a relatively cost-effective ITAM solution that covers the basics for you? ManageEngine AssetExplorer might be a good fit for you, especially if youโre already a part of the ManageEngine ecosystem. However, note that the price and complexity of use increase as your needs evolve.
3. InvGate Asset Management
โญ G2 Rating: 4.7/5
InvGate Asset Management comes with a visually appealing user interface and is a user-friendly ITAM platform designed for mid-market teams that are looking to get started quickly with hardware tracking. It offers streamlined onboarding, making it a good choice for IT teams that prioritize usability over extreme depth.
What sets InvGate apart?
InvGate Asset Management is a solid ITAM tool in terms of ease of setup and everyday usability. In just a couple of hours, IT teams can get up and running with basic asset tracking. The user interface is clean and modern, offering a more enjoyable day-to-day experience than many legacy ITAM solutions.
Some key strengths include:
- Polished user interface thatโs easy to navigate and pleasant to use
- Quick deployment and low setup friction
- Solid for physical asset inventory and hardware audits
Where it falls short:
Despite its polished interface, InvGate misses the mark on several key ITAM capabilities:
- No built-in vulnerability management
It lacks native tools for vulnerability scanning or risk assessment, which are increasingly essential for IT security and compliance.
- No native remote software deployment
InvGate doesnโt support pushing applications remotely, requiring teams to rely on manual scripts or third-party tools.
- Manual agent onboarding
Endpoint deployment involves downloading the installer and executing commands on each deviceโan inefficient process at scale.
Best for:
InvGate is a solid choice for IT teams that want a simple, attractive ITAM solution with a focus on hardware tracking, but donโt require deep support for SaaS governance, software audits, vulnerability and patch management, or automated agent-based asset discovery.
Pricing:
The pricing for this ITAM tool is quote-based and generally positioned to be affordable for mid-sized companies.
ITAM is node-based, so youโll pay per device tracked. Most users and analysts highlight it as a good value option, especially for small to mid-tier teams seeking ITIL alignment without the complexity or cost of ServiceNow.
What users say:
Are you looking for an ITAM solution that comes with a polished user interface and user-friendliness? InvGate Asset Management could be your starting pointโjust be mindful of the trade-offs.
4. Snipe-IT
โญ G2 Rating: 4.6/5
Snipe-IT is a favorite ITAM solution among small teams that cannot deal with high budgets and prefer to own their infrastructure. Quite popular among the sysadmin community on Reddit, this ITAM tool is known for its free, self-hosted model and straightforward, DIY approach to asset tracking. Itโs open source, flexible, and trusted by sysadmins who like to have full control without the fluff.
What sets Snipe-IT apart?
Snipe-IT works best for teams with technical knowledge and limited budgets. It is an ideal option for tracking hardware such as desktops and laptops. Its customizable fields and workflows make it an excellent fit for in-house IT teams with development support.
Key strengths include:
- Free and open-source, with active GitHub support
- Highly customizable, especially for self-hosted environments
- Great for tracking check-ins/checkouts, warranties, and ownership history
- Data control via self-hosting
Where it falls short:
Snipe-ITโs flexibility comes at the cost of scalability and automation. It lacks a built-in discovery engine, so assets must be entered manually or imported via scripts. The reporting module is basic, and the platform starts to strain when managing over 2,000 assets or supporting distributed teams.
It also lacks complete multi-tenant support, federated roles, and native SSO/IDP integrations for user provisioningโfeatures that larger organizations typically expect.
Best for:
Snipe-IT is suitable for small IT teams operating on limited budgets and strong internal technical skills, especially those who prefer complete control over their ITAM stack.
Pricing:
- Free (self-hosted)
- Hosted plans range from $40โ$250/month, depending on user and asset count
What user says:
Are you in need of a low-cost, open-source ITAM solution you can customize on your own? Snipe-IT is worth giving a shot, but it helps to be comfortable with a bit of hands-on setup. Plus, if youโre looking for a long-haul commitment to an ITAM solution that grows with you, Snipe-IT might not be your best fit.
5. Lansweeper
โญ G2 Rating: 4.4/5
We recommend using Lansweeper for those IT teams whose top priority is asset discovery. It is one of the most powerful ITAM tools when it comes to asset discovery. Known for its exceptional network scanning capabilities, it automatically detects every device connected to your network and provides solid hardware and software data. This makes it an instant favorite among IT teams who are looking to achieve visibility.
What sets Lansweeper apart?
Many ITAM tools struggle to deliver deep, automated discovery across complex IT environments, except for Lansweeper. This ITAM solution supports agent-based and agentless scans and collects small details from endpoints, servers, printers, and networked devices.
Key strengths include:
- Industry-leading network scanningโaccurate, fast, and broad in scope
- Detailed insights into hardware specs and installed software
- Agentless scanning for faster deployment
- Integration potential with CMDBs and ITSM tools
Where it falls short:
Lansweeper is the best choice for teams looking for asset discovery. However, it falls short when it comes to complete ITAM lifecycle capabilities. Using this ITAM tool, you wonโt be able to get asset assignment workflows, depreciation tracking, or license optimization tools. Usually, this tool is often used alongside other platforms that offer richer ITAM or ITSM functionality.
Best for:
Lansweeper is best suited for IT teams that already have an ITAM solution or CMDB in place, but need to enhance asset discovery and visibility across the network.
Pricing:
The price of this ITAM tool is approximately $1 per asset per year, making it a cost-effective asset discovery solution at scale.
What users say:
Do you need to find every device on your network before you can manage them? Lansweeper is a powerful tool for discovery, but you will want to use it alongside a full ITAM tool for complete coverage.
6. Ivanti Neurons
โญ G2 Rating: 4.2/5
Ivanti Neurons for ITAM consolidates all your asset data into one place, helping you track, manage, and optimize your assets throughout their lifecycle. It comes with an easy-to-use setup, letting you follow ready-made workflows or build your own. For organizations already using Ivanti Neurons for ITSM, its asset module adds value by enabling visibility into hardware and software inventories without needing a separate tool.
What sets it apart?
Ivanti Neurons for ITAM provides a solid integration between ITSM workflows and asset tracking, making it easier for IT teams to link incidents, changes, and requests to specific assets. It also includes license management, procurement tracking, and some level of financial insight.
Key strengths include:
- Combined ITSM + ITAM environment, ideal for workflow alignment
- Built-in license management and procurement tracking
- Support for audit readiness and compliance reporting
Where it falls short:
Ivanti Neurons for ITAM struggles with an outdated UI and a slow innovation cycle, making it feel clunky and less intuitive compared to more modern ITAM platforms. Its limited integration ecosystem can be restrictive for IT teams looking to build API-driven environments.
Additionally, it comes with a steep learning curve and a complex backendโwhile the platform offers deep customization, setting up and maintaining modules (especially ITSM-ITAM links) can be time-consuming and challenging to manage. The backend navigation is often described by users as overly layered and scattered, adding to the operational complexity.
Best for:
Invanti Neurons for ITAM is best suited for enterprise-level organizations that are already familiar with the Ivanti ecosystem and are looking to expand their capabilities without onboarding a new platform.
Pricing:
This ITAM solution offers higher-end, enterprise-tier pricing that may not be cost-effective for mid-market companies looking for agility and rapid deployment.
What Users Say:
Are you already using Invanti Neurons for ITSM and want to centralize asset data? Its asset module could be a convenient extension. Expect trade-offs in flexibility and pace.
7. ServiceNow HAM Pro
โญ G2 Rating: 4.4/5
ServiceNow HAM Pro (Hardware Asset Management Professional) is the go-to ITAM solution for large enterprises looking for deep integration across asset, service, and operations management. If youโre already a part of the ServiceNow suite, then HAM Pro adds a full-stack approach to hardware lifecycle governance, tightly aligned with your existing ITSM and CMBD modules.
What sets it apart?
ServiceNow HAM Pro offers a complete suite of enterprise-scale asset management, providing features like automated asset lifecycle workflows, integrations with procurement systems, contract tracking, and real-time linkage with incident, change, and request modules.
Key strengths include:
- Complete asset lifecycle management from procurement to disposal
- Seamless integration with the ServiceNow platform, especially CMDB and ITSM
- Compliance, audit, and financial visibility tailored for complex organizations
- Granular control and governance over large-scale IT operations
Where it falls short:
This ITAM solution is not ideal for smaller teams operating on tight budgets. It is costly, takes months to implement, and often requires consulting support. Mid-market teams may find it too complex, as it demands a dedicated team to manage, maintain, and optimize.
HAM Pro also requires substantial configuration, often needing experienced staff or consultants to build and maintain workflows, data models, and integrations. Itโs not a plug-and-play product.
Best for:
ServiceNow HAM Pro is best suited for large-scale enterprises that deal with extensive IT operations, have dedicated ITSM resources, and a significant investment in the ServiceNow ecosystem.
Pricing:
- Starts at $10,000+/year, with significant scaling costs depending on users and assets
- Implementation costs can be substantial, especially for custom environments
What users say:
Are you already using ServiceNow at scale and need strong hardware tracking? HAM Pro can handle itโbut it requires a significant investment of time, budget, and a dedicated team to get it right.
Quick Comparison Table
| Tool | Discovery | License Mgmt | Reporting | Integrations | Price | Scalability |
| AssetSonar | โ Extensive | โ Advanced | โ Customizable | โ Broad | $$ | Mid/Enterprise |
| ManageEngine | โ Good | โ Solid | โ ๏ธ Limited | โ ๏ธ Mostly internal | $ | Mid-size |
| InvGate | โ Basic | โ ๏ธ Limited | โ Modern UI | โ ๏ธ Few | $$ | Small/Mid |
| Snipe-IT | โ ๏ธ Manual | โ ๏ธ Basic | โ ๏ธ Basic | โ ๏ธ Few | Free/$ | Small/Mid |
| Lansweeper | โ Best-in-class | โ ๏ธ Basic | โ ๏ธ Less flexible | โ ๏ธ Limited | $ | Mid/Enterprise |
| Ivanti Neurons | โ Good | โ Solid | โ ๏ธ Dated UI | โ ๏ธ Smaller | $$$ | Small/Mid |
| ServiceNow | โ Extensive | โ Deep | โ Advanced | โ Broad | $$$$ | Enterprise |
Why AssetSonar is the best Freshservice ITAM alternative
Thereโs no doubt that Freshservice is a solid choice for ITSM, but when it comes to IT asset management, it often falls short and feels like an afterthought. For organizations seeking deeper visibility, smarter automation, and complete lifecycle control, AssetSonar provides a purpose-built solution that surpasses basic asset tracking.
Here are some reasons why mid-market and enterprise IT teams should consider switching to AssetSonar:
- It is purpose-built for IT asset management, not just an add-on to ticketing
- Itโs far simpler to implement this ITAM solution, with a much shorter learning curve than other heavy enterprise tools like ServiceNow
- Its pricing remains transparent and affordable as your asset inventory grows
- The integrations are robust and designed for modern hybrid environments, covering cloud, mobile, SaaS, and on-prem assets
One Reddit user summed it up perfectly:
Ready to replace chaos with control? Complexity with clarity? AssetSonar makes ITAM simple, scalable, and enterprise-readyโwithout the enterprise headache.
Final thoughts
It wouldnโt be wrong to say that IT asset management in 2025 is no longer optionalโitโs a core vital for security, compliance, and cost control.
While Freshservice remains a solid ITSM platform, companies that want complete and accurate asset visibility and lifecycle management are increasingly choosing tools purpose-built for ITAM.
AssetSonar leads the pack by offering the discovery depth, flexibility, and integrations that modern IT teams demand.
Donโt settle for an average ITAM. Take complete control of your IT assets with AssetSonarโand leave the chaos behind.
Frequently asked questions
Why should I consider alternatives to Freshservice for IT asset management?
Freshservice offers basic asset tracking but lacks advanced features like comprehensive asset discovery, lifecycle management, and customizable reporting, making it less suitable for complex IT environments.
What features should I look for in an ITAM tool?
Key features include automated asset discovery, lifecycle management, integration capabilities, customizable reporting, and scalability to meet evolving business needs.
How does AssetSonar compare to Freshservice?
AssetSonar offers comprehensive asset discovery, lifecycle management, and customizable reporting, addressing the limitations of Freshservice’s basic asset tracking capabilities.
Is AssetSonar suitable for mid-sized teams?
Yes, AssetSonar is designed to scale with organizations of all sizes, providing robust IT asset management solutions for mid-sized teams.
What are the pricing options for AssetSonar?
AssetSonar offers flexible pricing plans tailored to organizational needs, ensuring cost-effective solutions for IT asset management.
Can AssetSonar integrate with other ITSM tools?
Yes, AssetSonar supports integrations with various ITSM tools, enhancing its functionality and streamlining IT operations.
How does AssetSonar handle asset lifecycle management?
AssetSonar provides end-to-end asset lifecycle management, from procurement to disposal, ensuring efficient tracking and management of IT assets.
What are the benefits of using AssetSonar over Freshservice?
AssetSonar offers advanced features like automated asset discovery, comprehensive lifecycle management, and customizable reporting, addressing the gaps in Freshservice’s ITAM capabilities.
How does AssetSonar support compliance requirements?
AssetSonar helps organizations maintain compliance by providing detailed asset tracking, audit trails, and reporting capabilities, facilitating adherence to regulatory standards.
Is AssetSonar cloud-based?
Yes, AssetSonar is a cloud-based solution, offering flexibility and accessibility for IT asset management.
Can AssetSonar track software licenses?
Yes, AssetSonar includes software asset management features, allowing organizations to track and manage software licenses effectively.
How does AssetSonar improve asset utilization?
AssetSonar provides insights into asset usage, helping organizations optimize asset allocation and reduce underutilization.
Does AssetSonar offer mobile access?
Yes, AssetSonar provides mobile access, enabling IT teams to manage assets on the go.
How does AssetSonar handle warranty management?
AssetSonar tracks warranty information, alerting teams to upcoming expirations and facilitating timely renewals or replacements.
Can AssetSonar assist with hardware audits?
Yes, AssetSonar simplifies hardware audits by providing real-time asset data and comprehensive reporting tools.
How does AssetSonar handle asset depreciation?
AssetSonar tracks asset depreciation over time, aiding in financial reporting and decision-making processes.
What makes AssetSonar a top Freshservice ITAM alternative?
AssetSonar offers advanced features like automated asset discovery, comprehensive lifecycle management, and customizable reporting, addressing the limitations of Freshservice’s basic asset tracking capabilities.
Can AssetSonar support hybrid IT environments?
Yes, AssetSonar is designed to manage both on-premises and cloud-based assets, supporting hybrid IT environments.
How does AssetSonar enhance IT operations?
AssetSonar streamlines IT operations by providing comprehensive asset visibility, improving decision-making, and reducing operational inefficiencies.
Is AssetSonar scalable for growing organizations?
Yes, AssetSonar is scalable, accommodating the evolving needs of growing organizations and expanding IT infrastructures.
