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[ITSM | How-to] Setting Up the MS Teams Integration in AssetSonar

Published on March 19, 2026

Last updated on March 19, 2026

Farhad Hassan
1 minute

Table of Contents

Why It Matters

Connecting your helpdesk directly to Microsoft Teams meets employees where they already work, allowing them to get support without ever leaving their primary chat window.

How to Set It Up

Enable in ITAM: Log into your main account and navigate to Settings → ITSM on the AssetSonar ITAM side to enable the core integration.
Install the App: A Microsoft 365 Admin with organizational rights must download the AssetSonar IT Support app directly from the MS Teams app store and install it for the workspace.
Verify Authentication: Ensure that your employees have matching email addresses across both their Teams profile and their AssetSonar user account. The system relies on this exact email match to authenticate them and grant access to the bot.

Next Steps

As an admin, ensure the app is successfully installed in your Teams environment, and verify that your own email matches across both systems so you can begin testing the bot.

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Farhad Hassan

Sr. Technical Writer, EZO

Farhad Hassan is a seasoned technical writer and content specialist with over a decade of experience turning complex systems into clear, actionable resources. At EZO, he focuses on creating support articles across the company’s full product suite — including EZO, EZRentOut, EZO CMMS, and AssetSonar — helping businesses manage assets, streamline maintenance, optimize IT tracking, and scale efficiently. He specializes in simplifying complex workflows — whether it’s asset lifecycle management, equipment rentals, preventive maintenance, or IT asset compliance. Farhad believes great support content should not just answer questions, but empower users to unlock the full potential of their tools.

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[ITSM | How-to] Setting Up the MS Teams Integration in AssetSonar

Why It Matters

How to Set It Up

Next Steps

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