AssetSonar Service Catalog

Redefine Service Delivery and Boost IT Productivity

Elevate your customer and employee experience, improve IT service delivery, and fulfill requests faster with AssetSonar’s intuitive Service Catalog Software

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AssetSonar is Trusted by the Best

Enhanced Employee Productivity and Satisfaction

Give employees full visibility on the custody of their assets
Reduce IT dependance by promoting the adoption of self-service portal
Facilitate end-users with faster resolution time for requests
Experience lesser number of steps for raising issues that have assets linked

Improved IT operational efficiency for Agents

Customizable, Personalized IT Service Catalog

Build your own services Requests From A with Service Catalog Builder

Develop your own service categories and service items to meet your company’s service needs
Attach relevant forms and fields to each service for standardized formats and streamlined requests
Set fulfillment options for each request to help the Agent quickly find the items and promptly initiate the process to fulfill it
Control the visibility of the service items in the catalog by setting privacy options in the Builder based on department, role, and team

Real-time updates on Service Catalog tool from AssetSonar

Eliminate delays in service updates to facilitate employees
Automatic linking of assets with the ticket so the Agent can view all the details of the asset, i.e. warranty information, date of provisioning, cost of the asset, history, etc.
Empower employees by providing complete visibility on the assets in their custody, making it easier for them report an issue on their asset

Purpose-built Agent Application for Faster Issue Resolution

Provide visibility to your help desk agents on all ready-to-checkout assets, facilitating immediate actions
Offer pre-designed and standardized service request forms to ensure that your agents have all crucial information to resolve an issue, reducing follow-up queries

Intuitive Employee-facing Service Catalog to Enhance Productivity

Deliver an excellent employee experience with easy-to-use employee-facing service catalog software
Showcase neatly presented service categories to help structure the catalog with relevant service items
Facilitate employees with streamlined processes to quickly find the service they are looking for and submit a request

Drive Success with Optimized Processes & Faster Resolutions

Transform IT Operations with Streamlined Workflows

Employee Onboarding

Assign relevant devices, set up email accounts and devices, and grant relevant permissions through Service Catalog employee onboarding workflow.

Department level customizability in Service Catalog (in real-time)
“Onboarding” can be created to onboard new hires for each department
Each Service Item can have a customized checklist of adding the employee to the Active Directory (AD) and also get access to the relevant hardware and software
Visibility to all ready-to-checkout assets (synced with AssetSonar)
Using a ticket, the agent adds the employee to AD, and hands over the specified hardware and software via the Agent App in ZD.

Report an incident/break fix

Enable your service agents to take prompt actions to ensure that the assets are repaired or replaced timely.

Complete visibility of the assets in an employee’s custody
Employees can open the Service Catalog, view assets checked out to them and report an issue on their laptop
Automatic linking of assets
Reduced MTTR
The agent would be able to identify the asset, without going back and forth on the ticket with the employee, saving time

New Hardware/Software Requests

Allow employees to only view and request the service offerings that they have access to, making it easier for help desk agents to fulfill these requests

Organized, structured catalog
Employees will go to Service Catalog -> go to the relevant Service Category, search Zoho and submit a request for its access
Set Privacy Options
They will only be able to see Zoho as a Service Item if they belong to the department, team or role that has access to Zoho
The Agent will receive the request, identify the context and grant them access by either sharing the credentials with them, or by adding them to the Zoho account