Burke’s Pharmacy, led by owner Chris, has been a trusted provider of medical equipment rentals and sales for years. The company operates a unique business model, offering rentals that range from a single day to a lifetime. With two locations currently in operation and plans to expand to four, Burke’s Pharmacy aims to scale its business while improving efficiency and customer service. Currently, they are using separate accounts for each location, which has made inventory sharing complicated for them. They are transitioning from asset to asset stock functionality for easier management.
Chris chose EZRentOut to support this growth journey. While not involved in daily EZRentOut use, Chris oversees operations and relies on the platform to tackle challenges, streamline workflows, and prepare the business for long-term success.
They are still optimizing their usage to reach EZR’s full potential.
Key challenges before EZRentOut
Burke’s Pharmacy faced several operational hurdles as it grew:
- Manual Work: Staff duplicated efforts during the transition to EZRentOut, which was time-intensive.
- Inventory Management: Efficiently moving inventory between locations remained a persistent challenge.
- Tax Calculations: Sales tax calculations through Square integration required additional oversight.
- Employee Turnover: High turnover rates resulted in constant retraining and disrupted workflows.
- Mobile App Workflow: Capturing signatures on the mobile app presented usability issues, slowing field operations.
Why EZRentOut?
Burke’s Pharmacy chose EZRentOut after evaluating multiple industry-specific software solutions. The company sought a platform that could address its diverse operational needs. After trying various options, EZRentOut came out to be the clear choice. Its wide functionality stood out, providing comprehensive features ranging from rental tracking to maintenance scheduling. The platform’s customization options also impressed the team, offering the flexibility to tailor dashboards, reports, and workflows to fit the pharmacy’s unique requirements. Additionally, EZRentOut delivered these robust tools at a budget-friendly price, making it an ideal solution without straining the pharmacy’s budget.
How EZRentOut is transforming Burke’s Pharmacy
EZRentOut has been integral in transforming operations at Burke’s Pharmacy, starting with the availability calendar. This calendar has been a game-changer for Burke’s Pharmacy. It provides clear visibility into equipment availability across locations, improving scheduling efficiency, minimizing errors, and ensuring better resource allocation.
On the other hand, the pharmacy is piloting the EZRentOut web store at its second location to facilitate bookings and customer interactions. Their main agenda is to have the web store fully operational at all locations by summer 2024, particularly to cater to the busy spring tourist season.
The EZRentOut mobile app has also drastically improved field operations by enabling on-the-go changes, processing payments, and capturing signatures electronically. While Chris notes some areas for UI improvement, the app has been a major upgrade over previous solutions.
Currently, Burke’s Pharmacy inspects equipment upon return and services long-term rentals in the field. While the business has yet to completely utilize EZRentOut’s maintenance tracking features, Chris sees this as a good opportunity to streamline workflows as operations expand.
Biggest wins with EZRentOut
Burke’s Pharmacy has already experienced significant wins with EZRentOut, with even greater potential on the horizon. Chris is particularly enthusiastic about the platform’s future capabilities, including the full integration of web store operations, streamlined management of online paperwork, and seamless availability tracking via the calendar. These features are expected to significantly reduce labor hours and enhance overall efficiency once fully implemented.
Additionally, EZRentOut provides the scalability Burke’s Pharmacy needs as it prepares to double its locations, offering flexible integrations to support the company’s growth. The mobile app has also proven to be a major asset, improving field operations by enabling staff to process payments and capture signatures on the go, making day-to-day workflows more efficient.
Goals for the future
Looking ahead, Chris has ambitious goals for leveraging EZRentOut to its full potential. One of the main objectives is to fully utilize the web store for bookings at all locations by next summer, ensuring a seamless experience for customers and staff alike. Chris also aims to significantly improve efficiency through adopting automated workflows.
When asked how much their business process has improved after using EZRentOut, Chris adds, “I think it is going to be probably 30% more efficient once we’ve fully implemented it.”
Another priority is to enhance maintenance tracking and simplify inventory transfers between locations, addressing current operational challenges. Additionally, expanding the dashboard and reporting customization is on the agenda, enabling more data-driven decision-making as the business grows.
The future outlook
Chris considers the EZRentOut customer service to be excellent. He says that our customer service team provides fast and reliable support.
Burke’s Pharmacy is opening two more locations next year and is looking forward to managing multiple locations remotely and tracking operations in real-time with EZRentOut.
“I like it a lot. I’m thrilled.”
