Asset Intelligence and Management

How can I issue a refund and then ‘complete’ my Order?

Sometimes, Customers are unhappy with their rentals and demand a refund. You can easily issue partial or total refunds using EZRentOut.

Once payment has been made, a Refund option will show up next to it:

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This opens up an overlay where you can put in the refunded amount:

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As you can see, this leads to an outstanding balance equal to your refund:

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As the image above shows, you can even delete the Refund if you’d like.

To close out such Orders, a Custom Entry must be made using the refunded amount. Access this on the right-hand side of the Order Detail Page. Remember to make the value a negative amount, since you’re essentially off-setting your refund!

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This will balance out the Order and it will then move to a Completed state:

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The benefit of using this approach is that the client can use EZRentOut Reports to see the amount of discounting provided across Orders.