Asset Intelligence and Management

Asset Intelligence and Management

EZRentOut FAQS Unable To Sync With Xero

Why am I unable to sync my Orders with Xero?

If you’re unable to sync Orders with Xero, you might see one of the following errors:

  1. Payments can only be made against authorized documents.
  2. Payment amount exceeds the amount outstanding on this document.
  3. Payments within a batch cannot be deleted.

This can be attributed to a payment recorded in the corresponding Xero invoice that EZRentOut is unable to edit/delete.

To troubleshoot:

  1. Go to the Xero invoice by clicking on the link provided in the EZRentOut Order.
  2. Delete the payment in the invoice.
  3. Try the sync again from EZRentOut!