[ITSM | How-to] Configuring User Notifications in AssetSonar

Published on March 19, 2026

Last updated on August 4, 2026

Farhad Hassan
1 minute

Table of Contents

Why It Matters

Proactively emailing the requester when their ticket is received, updated, or resolved provides peace of mind and significantly reduces redundant status inquiries.

How to Set It Up

Access the Settings: Navigate to Setup → Notifications to open the core notification area.
Locate the Event: Use the search option to find the specific event related to the end-user experience, like “Ticket Creation” or “Ticket Solved,” and click on it to open the notification details page.
Update Recipients: Open the Recipients tab from the sidebar and ensure the Requester role is selected as the primary recipient.
Refine the Tone: From here, you can also ensure the corresponding notification template uses a friendly, non-technical tone and includes helpful variables like a direct link to the portal.

Next Steps

Submit a test ticket from an end-user account to ensure the auto-reply acknowledgment email lands in their inbox immediately and reads clearly.

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Farhad Hassan

Sr. Technical Writer, EZO

Farhad Hassan is a Senior Technical Writer at EZO with over a decade of experience turning complex software and operational workflows into clear, actionable guidance. He creates support content across asset management, equipment maintenance, rental operations, and IT management, helping users understand product capabilities, solve problems, and get greater value from their tools.