[ITSM | How-to] Configuring User Notifications in AssetSonar

Published on March 19, 2026

Last updated on May 18, 2026

Farhad Hassan
1 minute

Table of Contents

Why It Matters

Proactively emailing the requester when their ticket is received, updated, or resolved provides peace of mind and significantly reduces redundant status inquiries.

How to Set It Up

Access the Settings: Navigate to Setup → Notifications to open the core notification area.
Locate the Event: Use the search option to find the specific event related to the end-user experience, like “Ticket Creation” or “Ticket Solved,” and click on it to open the notification details page.
Update Recipients: Open the Recipients tab from the sidebar and ensure the Requester role is selected as the primary recipient.
Refine the Tone: From here, you can also ensure the corresponding notification template uses a friendly, non-technical tone and includes helpful variables like a direct link to the portal.

Next Steps

Submit a test ticket from an end-user account to ensure the auto-reply acknowledgment email lands in their inbox immediately and reads clearly.

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Farhad Hassan

Sr. Technical Writer, EZO

Farhad Hassan is a seasoned technical writer and content specialist with over a decade of experience turning complex systems into clear, actionable resources. At EZO, he focuses on creating support articles across the company’s full product suite — including EZO, EZRentOut, EZO CMMS, and AssetSonar — helping businesses manage assets, streamline maintenance, optimize IT tracking, and scale efficiently. He specializes in simplifying complex workflows — whether it’s asset lifecycle management, equipment rentals, preventive maintenance, or IT asset compliance. Farhad believes great support content should not just answer questions, but empower users to unlock the full potential of their tools.