EZOfficeInventory is now EZO. Discover the reasons behind the rebrand and what it entails 
Admins need detailed insights into their service management activities to ensure seamless and fast issue resolution. EZO’s Jira integration enables you to run comprehensive Jira issue reports for Assets and Asset Stock that you may have linked to your Jira tickets.
By consolidating the information related to items linked with Jira tickets, EZO offersย enhanced visibility, consolidated information, and actionable insights. This helps you gain insights into your workflows, track ticket progress and mean ticket resolution time, and create customized reports based on your needs.
Hereโs how to get started:
1. Enable Jira Reports
Go to Settings โ Add Ons โ Jira Integration and select โEnable Jira Reportsโ.
As you enable the reports, you will be able to view the link for Webhook.
Read more: EZO integrates with Jira to Enable Seamless Issue Tracking
2. Configure Webhooks
Go to the Jira app โ Settingsโ System.
From the System page, go to Webhooks
From here, click on the โCreate New Webhookโ as shown below:
For a new Webhook, enter the Webhook name and URL. The URL is available in the Settings โ Add Onsโ Jira Integration.
When creating a new Webhook, you need to specify a JQL query under โIssue related eventsโ as labels in (ezo)ย
After adding the label, check the updated box under Issue column as shown above and hit Create.
3. Run Reports in EZO
Once the Webhook is created, you can go ahead and run the Report in EZO.ย
The Report will look like this:
You can also create a Custom Report for Jira. Go to Reports โ Custom Reports. Select the module you want to run the Report for and check โJira Issuesโ.
Choose the required columns for the Custom Report
The Custom Jira Report will look like this:
Read more: Improve Efficiency and Speed Up Issue Resolution by Direct Actions in Jira
