One of our customers is a leading Global Content Services Provider with operations in over 23 countries. It provides AI-based translation and localization services to help its clients market products faster and more effectively, enabling them to adapt their products to local markets.
It is a market leader in AI and technology, particularly distinguished for translating video games into 350+ local languages to enhance user accessibility and streamlining the process of releasing game versions to multiple markets. With a focus on the end of the game development cycle, the company also fixes game bugs to provide a high-quality player experience. From testing games for errors to helping improve audio and visual experience for players, our distinguished client has it all covered.
From homegrown system to EZO: Challenges in asset management
The company’s Inventory Supervisor highlighted the need to adopt an advanced, scalable solution to manage its assets.
He said, “We were using homegrown software first, only in some locations, but it was not scalable, and it was hard to manage a lot of assets.”
Historically, our client has managed a wide variety of assets, including lockers and IT equipment used by employees, as well as hardware for game enhancement. Day-to-day operations also required close tracking of assets across multiple physical locations.
Before adopting EZO, the company faced significant challenges managing its inventory and assets.
The team was handling most of its equipment through a locally developed software system that did not allow them to manage assets in large quantities and lacked scalability. This lack of control led to missing assets and operational inefficiencies. As the company expanded its presence across additional locations, the team identified the need for a solution to efficiently manage a wider variety of assets.
Unreliable inventory management was one of the major challenges faced by our client. The company’s Project Manager for Inventory noticed that whenever someone requested assets for a new project, they would fail to determine the assets’ availability and quantity. While employees checked out assets for projects to work from home, the company lacked a solution to track them and determine the quantity used. This yielded an overstock of items, leaving the company with unused equipment, adding to its inventory costs
Another challenge of inefficient equipment management was inadequate utilization of warehouse space and a lack of usable equipment. Due to the lack of a solution to track asset life cycles, the team also faced under-maintained, outdated equipment, leading to more frequent downtime and equipment malfunctions. These issues were quite disruptive to operations and impeded our client’s overall mission.
Moving towards higher efficiency and scalability through EZO
Our client’s Inventory Supervisor highlighted that, after exhaustive online research, they concluded that EZO was the best technological solution to reduce costs and track assets.
The company leverages several EZO features that have helped it significantly reduce costs and improve customer service.
“We use EZO to quickly respond to client needs and save costs due to reduction in unnecessary equipment purchases,” said the Inventory Supervisor.
Further, EZO enables the company to securely track assets, generate customized reports, schedule asset maintenance, and check in/check out assets in a much more timely fashion. Most importantly, our client is now able to assign unique roles to users based on their levels and departments using EZO’s “custom roles” feature. The Custom Roles module enables employees to manage assets based on their departmental role, improving workflows and ensuring sensitive data remains confidential and secure.
Here are the key features of EZO that allow our client to remotely manage its asset landscape:
Seamless asset tracking
As mentioned earlier, one of the issues the company initially faced was the inability to track equipment that employees checked out for remote projects. With EZO, the ability to check in and check out assets has helped the team easily monitor asset utilization and ownership. Real-time tracking offers instant access to the location, assignee, and quantity of each checked-out asset.
With our cloud-based solution, multiple users can log in simultaneously to check the location of assets pertaining to their relevant departments. This has made it easier for other inventory managers to see whether items are available for employees to check out for specific projects. With EZO, the company has experienced reduced processing times and enhanced visibility into its assets.
Another key feature, History Tracking, has enabled the team to maintain a trail of assets and ensure they were not stolen, misplaced, or simply unreturned. With robust asset tracking in place, if an asset appears to be missing, they can easily trace ownership and enforce handling policies.
Minimized loss of items
The company’s Project Manager for Inventory said, “We are using EZO to solve problems like secure tracking. We found that with EZO, it will be easier and intuitive to remotely control the tracking of our assets.”
Secure, simplified asset tracking through EZO has helped our client significantly reduce asset loss, record every checkout, and notify the administrator of each action. The company also conducts regular audits to reanalyze the condition of its assets. It uses EZO’s syncing capability via cloud to conduct audits from diverse locations. This has boosted the company’s overall efficiency by enabling cross-checking of physical audit numbers against system details and ensuring they never turn a customer away due to equipment unavailability.
The Project Manager for Inventory sums it up: “It’s hard for anything to get lost because we use EZO.”
Customized reports
The main KPIs for our client are a reduction in costs and time associated with equipment handling. EZO has enabled the company to achieve these aims through advanced features like Custom Reports. With this feature, the team can generate separate reports for checked-out items, reservations, and available items. This provides the company access to detailed information about assets at all times so that it can cross-check their availability for each new project. It also generates reports for specific items, such as gaming and admin PCs, for targeted asset use.
Further, these reports allow the company staff to present detailed records with quantifiable data to internal stakeholders. This helps improve forecasts regarding equipment procurement, reducing operational costs.
The value in EZO
Our client’s service business operates in a competitive industry and relies on up-to-date and well-maintained assets to quickly respond to customer needs. EZO has enabled it to provide quality services while improving its overall operational efficiency. Further, the company has noticed an increase in customer satisfaction, as customers now easily avoid service missteps that were previously caused by asset mismanagement.
With automated processes, the administration never loses sight of high-value assets, receives timely alerts when the asset location changes, and maintains a trail of custodianship. The company is excited about using EZO in the future because it has helped them address their key administrative challenges.
