megaphone EZOfficeInventory is now EZO. Discover the reasons behind the rebrand and what it entails here

How do I search for Items in the Request Portal? 

Currently, the Portal search matches queries across all item details (description, documents, custom fields, etc.). This results in irrelevant results when a keyword is present outside the item name.

With the new and updated search, users can now choose between 

  • All → Search items by name, description, or details
  • Names Only → Search by item name only

This offers more precision and control to the user to refine the search results according to their needs. 

For instance, if a user types ‘Tripod’ and selects All, the search results will yield ‘Tripod’ appearing in names, descriptions and details. Whereas the Names Only reverts Items with ‘Tripod’ in the item name.