Request Management Made Easy
Simple Asset Requesting, Swift Fulfillment
Empower teams to effortlessly manage their equipment needs with our user-friendly Request Portal. Move assets into the right hands, without delays, through a robust fulfillment center, ensuring your assets do the most for you.
We're Trusted by the Best
One-Stop Shop for Your Equipment Users
- A user-friendly equipment shop for quick and simple reservations with only a few clicks involved
- Centralizing high volume of asset requests, eliminating manual back and forth
- Everything - from request tracking to checking item custody and communicating directly with admins in comment threads - organized in one place for full transparency
- Endless customization to cater to business branding and bespoke needs
- One ticketing system for all request types - even general ones!
Unleash the Power of Centralized Request Management
Intuitive & Flexible Requesting Process
User-centric design that works like an online store for equipment booking with flexible reservation periods and the ability to cancel/edit reservations. Non-login reservations to submit requests for convenience.
Transparency for Equipment Users
Complete transparency throughout the request fulfillment process. Requesters can log into their portal to track request fulfillment progress & stay informed of actions taken by the admin, eliminating the anxiety of being left in the dark.
Streamlined Approvals & Smart Work
Set up automated request routing to send requests directly to the right manager for approval-reducing admin workload. Quick in-line actions in the admin fulfillment center also mean you can move assets to the right place & people with no page reloads.
Customized & Branded User Experience
Protect your most expensive assets with granular control over how much or how little of your asset catalog is visible to requesters. Set up customizable forms so you are in full control of the information requesters must supply to place equipment requests.
No Item Loss with Clear Accountability
Take full control of your physical assets with no more item loss from lack of a proper check-in and checkout channel. With the Request Portal, equipment users can access what items are in their possession, and admins have a full view of item custody & location in just a few clicks.
Smooth Communication, Zero Delays
Eliminate information bottlenecks and streamline the fulfillment process through convenient communication between requesters and admin. Detailed specifications, attachments, and open comment threads ensure clarity and unnecessary revisions.
An Intuitive Portal For Easy Request Management
Self Serve Portal
Request Tracking
SLA Compliance
Fulfilment Center
Self Serve Portal
Empower Users to Place Requests in a Few Clicks
- Enable member to access the portal through a single-step log-in
- Members can effortlessly find items through search and availability filters
- Swift reservations for members by adding items to the cart for a simple “Checkout”
- Caters to field projects by enabling non-logged-in users to place requests through the portal
Request Tracking
Keep Requesters Informed in Real Time
- Allow requesters to track their reservation status through the request portal
- Requesters can view items in their custody and access request history for full visibility
- Transparent reservation process leads to lesser follow up emails– creating a smooth workflow for everyone
SLA Compliance
Stay in Control with Full Visibility
- Report on critical metrics like total reservations made and the average time to resolve requests
- Meet your SLA requirements & get equipment in the right hands fast
- Record feedback on reservations to improve response time & highlight any roadblocks
- Have a clear log of actions taken for each request for accountability and transparency
Fulfilment Center
Less Clutter, Quick Request Approvals
- All asset requests, one place to fulfill them– a single fulfilment center to house all requests, eliminating email and paper-based requests
- Reservation requests and requester details organized for quick approvals or revisions
- Perform quick in line actions on request listings for a faster go ahead
Manage Asset Requests Across Industries
Frequently Asked Questions
- Reservation requests for booking required gear for different intervals,
- Check-in requests to return checked out equipment, and,
- General requests to cater to miscellaneous requests that fall outside the above mentioned categories.
