EZO CMMS has released a new feature—an offline mobile app—to meet the needs of field technicians working in areas with little or no mobile connectivity.
The offline mobile app feature allows technicians to view work orders assigned to them offline, where they can add work logs. They can view and work on up to 20 work orders in the offline mobile app. The updates for work logs are saved locally and automatically synchronized with the central system once connectivity is restored.
The app seamlessly switches between online and offline modes based on the availability of the internet connection, allowing technicians to work without interruptions and improving operational efficiency.
Notably, work orders get synced only once a day when the user first logs in to the EZO CMMS mobile app.
Critical Benefits of EZO CMMS Offline Mobile App
Here are the key benefits of the EZO CMMS offline mobile app:
Continuous Productivity and Reduced Downtime
Accessing and updating work orders offline ensures that technicians can maintain productivity and complete tasks without waiting for internet access. This reduces downtime and keeps workflows uninterrupted, even in remote or connectivity-challenged areas.
Accurate and Up-to-Date Records
Real-time task documentation and automatic synchronization with the central system when connectivity is restored, ensure that work log records remain accurate and up-to-date, reducing the risk of errors and data inconsistencies.
Enhanced Service Quality and Flexibility in Field Operations
Offline access to essential work order details allows technicians to provide consistent, high-quality service in any environment. The app enables teams to operate effectively in diverse locations, from remote sites to industrial facilities, without connectivity limitations.
Improved User Experience and Adoption
A seamless transition between offline and online modes creates a user-friendly experience, leading to higher mobile app adoption among field technicians. This ease of use supports greater engagement with the CMMS.
Operational Resilience
The offline capability adds resilience to maintenance operations by ensuring critical tasks can continue even during network outages or disruptions, keeping field operations running smoothly.
Use case for EZO CMMS Offline Mobile App
Let’s consider a scenario here.
Say you’re Company XYZ, a solar energy provider that sends field technicians to remote sites to install and maintain solar panels. These sites have no internet connectivity, which poses a significant challenge for your company.
When technicians arrive on the site, they need to record work logs on the work orders they are working on. However, without access to the Internet, they struggle to update work orders in real-time, which causes difficulties in syncing work logs.
After using the EZO CMMS offline mobile app feature, XYZ Company’s field technicians could record and save their progress on the mobile app. The feature allowed them to continue working without any interruptions, even in remote locations without internet access.
How Does the Offline Mobile App Work?
Let’s understand how the EZO CMMS offline mobile app works.
Step 1
Open the EZO CMMS mobile app, go to the Work Orders module, and refresh your Work Orders.
Step 2
When no internet connection is available, the app will show, ‘You are now offline.’
Step 3
When you’re using the app offline, you can go to the Work Orders tab, open any WO, and add a work log against it.
Step 4
The app allows you to add work logs for WOs even when using it offline.
Step 5
Add all relevant details of your work log, including the time spent on the work order, cost per hour, start date and time, return date and time, description, etc., and tap “Add Work Log.”
Step 6
The work log details will be saved offline.
Step 7
When the internet connection is restored, all the work log details for the WO are automatically synced and saved.
Note: The offline mode of the EZO CMMS mobile app is expected to receive more functionality and updates in future.
