Asset Intelligence and Management

Asset Intelligence and Management

EZO CMMS Blogs Privacy Laws Compliance And Ezo Cmms

Privacy Laws Compliance and EZO CMMS

Privacy Laws Compliance and EZO CMMS

Privacy Laws Compliance and EZO CMMS

EZO complies with several privacy laws, including the General Data Protection Regulation (GDPR). Read further to understand what this means and shed light on how we help you comply with GDPR and other privacy laws when you use EZO CMMS.

Where EZO acts as a Data Controller, our Privacy Policy explains how we process personal data. The most recent version of our Privacy Policy can be reviewed here

What is Personal Data?

Information related to identified or identifiable natural persons such as name, email address, photos, and online identifiers such as IP Address.

Do Privacy Laws, such as GDPR, apply to you as our Customer?

Privacy laws, such as GDPR, may apply in case: (i) you are located in a country or region where data privacy laws exist i.e., EU and UK; or (ii) in case you process personal data of citizens or residents of a region where data privacy laws exist i.e., EU or UK.

Understanding Roles under GDPR

  • Data Controller: Determines the purpose and means of processing personal data.
  • Data Processor: Processing personal data on behalf of another entity. 
  • Data Subjects: Individuals whose data is processed.

The following section explains how we help EZO CMMS customers comply with GDPR or other privacy laws:

Helping you comply with Data Subject Requests in your role as a Data Controller

When you process the personal data of other individuals, EZO CMMS allows you to control and manage how you process their data. EZO CMMS is designed to ensure that you can act upon data subject requests yourself. Account owners and administrators authorized by the account owners can take the following actions:  

  • View, update, delete, correct, or remove the profile information, including profile information of members that are authorized in EZO CMMS. 
  • Export data, including personal data related to the members or vendors that are created in EZO CMMS. We allow the extraction of such information in a readable format. To do that you can either generate a report or extract a CSV via members and access module. To learn more, please see our blog on generating custom reports in EZO CMMS.
  • Garner consent of various users that you authorize to use EZO CMMS, such as by sending an email confirmation alert to a user to his or her email address whenever a new member or vendor is created in EZO CMMS. This is of course customizable depending on your intended settings. To learn more, please see our blog on Types of Alerts in EZO CMMS.
  • When you take any of the above actions, any data, including personal data, stored in our back-ups is automatically deleted or updated in the course of the next bi-annual backup deletion cycle.

Identify the Data Protection Officer in your organization using our Compliance Tool

EZO CMMS allows you to maintain the records of your Data Protection Officer in the compliance tool section. To provide visibility to members using EZO CMMS, you can also add a Data Protection Officer role in the Members and Access Section. 

Important Note: To enable a Data Protection Officer to take action on data protection requests, please assign them the role of at least an administrator.

Data Hosting Locations

Your data is typically hosted on our AWS US Data Center. However, EZO also can host your data at a specific data center located in the EU, UK, Canada, Australia, Japan, Sweden, and many others. When you choose a data hosting location, in addition to live data, all backup data is stored within the jurisdiction that you choose. To learn more about your specific data hosting options please contact us at

Do we sell Personal Data?

EZO is not in the business of selling Personal Data, nor have we done so in the past 12 months.

Our security measures?

EZO is SOC II, Type 2, and ISO 27001 Certified. To request a copy of our certifications, email us at For more information on our security measures please see our Security Page.

Customers can request to sign our Standard Data Processing Agreement

If privacy laws apply to you as our customer, to ensure compliance, you can request to sign our standard data processing agreement at

Join the EZO CMMS Community

EZO CMMS is robust maintenance management software that helps you manage assets, schedule maintenance, and track work orders – all in one place. Streamline operational workflows and enhance productivity using this computerized maintenance management software. 

Sign up today for a free 15-day trial.

For more assistance, drop us an email at You can also visit our blog for detailed support posts. If you have any questions about this issue, feel free to write to us at

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