The Public Requests feature in EZO CMMS enhances the Request Portal by enabling non-logged-in users, such as customers or external stakeholders, to submit work requests effortlessly.
Users can enter their email addresses to raise requests and will receive status updates via email. This enhancement aims to boost accessibility and user experience for external users while ensuring the efficiency and transparency of request management.
Benefits of the Public Request Portal in EZO CMMS
Enhanced Accessibility: Non-logged-in users can easily submit work requests by simply providing their email addresses, removing barriers to entry.
Improved User Experience: This feature simplifies the request submission process for external stakeholders by eliminating the need for authentication, reducing friction, and streamlining operations.
Effective Communication: External users receive timely updates on the status of their requests via email alerts, ensuring transparency and keeping stakeholders informed throughout the process.
Read this support blog to learn how to enable the item request portal and customize your request portal in detail.
[How-to] Set Up and Use The EZO CMMS Public Request Portal
Now let’s dive into the step-by-step guide below to understand how the public request portal works in EZO CMMS.Â
