Asset Intelligence and Management

Someone at your organization tried accessing your EZRentOut portal through SAML, but could not log in. To fix this, verify that your integration has been set up correctly.

A common issue is not having Last Name and Email attributes configured in your SAML Set Up. To diagnose this:

1) Make sure EZRentOut is getting the Last Name and Email for members. The relevant options are available under Settings → Add Ons → SAML
2) Look for typos in SAML Attribute Names added in EZRentOut Settings. For example, if your SAML Attribute for Last Name is last_name, it should be entered as such.
3) In most cases, the parameters/attributes are mapped in your preferred identity provider configuration settings, otherwise your service provide will ask you to map them.

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