[How-to] Accelerate Issue Resolution With The Improved UI For EZO’s Jira Integration

Last updated: June 2022

The EZO team is excited to announce the launch of its new, fully redesigned interface for the Jira integration. Over the past few months, we have listened carefully to our customers and conducted extensive research to deliver a smooth user experience.

The new design is highly intuitive — it’s easier than ever to navigate the EZO-Jira integration. You can access key Assets and relevant information directly from within the Jira platform.

By improving application efficiency and offering more contextual information, the new and improved EZO UI aims to significantly reduce the time you spend resolving your issues, thereby increasing productivity. It also offers greater security as only EZO Admins can access the EZO application from within the Jira platform.

What’s different?

Based on valuable customer feedback, we’ve redesigned EZO’s Jira integration to make the incident management experience more accessible, faster, and easier as well as more visually appealing.

Here’s what’s new!

1. More visibility with a larger EZO App Window

We have increased the size of the EZO app window in Jira. The bigger app window enables you to view all your information at a single glance.

Read more: EZO Integrates with JIRA to Enable Seamless Issue Tracking

2.Quick Access Search Bar

To facilitate quick actions, the search bar has been shifted to the top of the EZO window  as shown below:

Search results are displayed as follows:

The older Search bar was at the bottom of the EZO window, so the new design saves the user from having to scroll all the way to search for an Item. Instant access search bar facilitates quick actions as this new option eliminates the need to click a link and wait for the search option to open in a new window. 

2. Complete Item information on the home screen

The updated design of the EZO home screen within Jira facilitates quick navigation while allowing users to stay in the same window. Upon launching the EZO app in Jira, you can now get a complete view of Item status via three separate tabs. These include Items Checked Out, Upcoming Reservations for the Reporter as well as Linked Items for the issue.

If you click on the arrow beside the status tab, you can see details of which items are assigned to the Reporter and/or linked to the issue.

3. Intuitive and simplified card design

Previously, the EZO app in Jira only showed limited information with half the size of the new design update.

With the new UI, cards display detailed information such as Asset #, AIN, Location, etc. making it easy to read and find the Items you’re looking for.

Users can also directly link and unlink an Item to an issue from the Link(blue)/Unlink(white) button shown below.

Enhanced visibility into Asset data with a simplified card design boosts productivity for Admins as it makes workflows more convenient and efficient.

4. Enhanced search with filters

Offering powerful search capabilities, the new design includes a clearly visible search button at the bottom of the EZO window. The readily accessible button eliminates the need to scroll down to the search button. The button can be used to find any Item within the organization — regardless of whether it is checked out to the Reporter or not.

For quick and refined Item search, users can also apply filters as shown below:

You can apply filters on the following data attributes:

The new filter also enables users in Jira to run a granular search with a ‘Available Items’ filter on the side. For instance, an IT Admin wants to search for different laptops at a specific location, however, they only want to see the available laptops. After typing in ‘laptop’ in the search bar, the IT Admin can easily click on  the ‘Available Items’ filter to see the required results:

Read more: EZO Integrates with JIRA Server to Provide On Premise Issue Tracking

5. Updated warning screen

The new and updated warning screen offers  functionality with respect to the Reporters:

If the email ID of an issue’s Reporter is not found in EZO, you get redirected to the Member Listings page in EZO by clicking the highlighted button. From the Members Listings page , you can add details of the missing Reporter (Member) and get back to populating the Jira issue.

6.Adding linked items in custom fields

Users can choose different fields to tag linked items to a Jira issue ticket. From the App configuration page go to ‘Tag Linked Items to Issue’  and choose the required option:

When choosing ‘Use custom field labels field’ also enter the relevant Custom Field Name. 

Once done, users will be able to tag linked items in the relevant custom field. 

7.Detailed attributes on item card

For each Item, users can now select more attribute options from the Settings in EZO. While previously the limit was three, you can now add up to 10 attributes which are displayed on the item card in Jira. Go to Settings →Add Ons → Jira Integration and select the additional attributes. 

An overlay will appear asking you to choose the additional attributes:

After you save this view, you will be able to see these changes in Jira as well:

Go to the linked Item in the Jira ticket, and click on ‘View More’ below the attribute list:

The additional attributes selected in the EZO settings will be visible from the a dropdown menu that will open when you click the View More option. 

8. Jira Help Center

The Jira Help Center setting allows you to link Assets based on the AIN or Item # in the custom fields. On the App configuration page, enter the custom field name for Jira Help Center and the attribute used for automated linking. Enter Item# or AIN(based on selected option) and items will get linked accordingly.

Note: For Jira Help Center, custom fields link Assets based on AIN or Item#, whereas Custom Fields in Issue records Assets based on numeric digits.