[How-to] Localize EZO in Your Zendesk Account 

With organizations expanding beyond their home countries, the need to communicate and engage with cross-location teams has increased. 

The EZO application in Zendesk can now be translated into various languages allowing users to communicate across teams and easily understand ticket information. 

Benefits of localizing EZO

-> Improved workflow: Team members can use the application in their preferred language. This way they can better understand ticket details and complete the tasks required within time. 

-> Efficient collaboration: Multiple cross-location-based teams working on the same ticket can access and understand localized tools and resources for efficient and productive collaboration. 

-> Easy access: With localized settings, users can access the application easily. With easy access, users can interact with the interface with more comfort and conduct various actions better. 

Let’s get you started on how to translate EZO in Zendesk: 

1. Select your preferred language 

In your Zendesk support account, click on the user icon and click ‘View profile’ from the dropdown. 

From the sidebar, go to Language and select French – francais. 

Now, refresh the page to view the application in French. 

2. Translated content for the EZO application 

When you access ticket details and click Applications, the EZO application is translated into French. 

2.1. Item details 

Let’s take the example shown below. The options on EZO such as “out-of-stock”, “upcoming items reservations”, “linked items”, or “linked purchase orders” are translated. The action buttons – ‘Keep ticket open’ and ‘Send as opened’ are also translated. 

When you check details under the ‘Checked out items’ option, the asset field names such as Asset #, AIN, and Location are in French. 

You can also extend checkout, start, or schedule service on assets from the action dropdown options available in French. 

Note: The Asset name is not translated into French. 

2.2. Other details 

All options under related equipment details are also translated into French. 

Similarly, all other options are also translated except number fields such as the date till the asset is checked out. 

Following these simple steps, you can easily translate EZO into French and other languages and expedite ticket processing.

About EZO

EZO is a leading asset tracking software. It allows you to track, maintain, and report on inventory from anywhere, at any time.  We offer a free 15-day trial – no credit card required!