Jira is a popular project management software, used by businesses to track, report, and expedite issue resolution. Utilized by both IT and non-IT businesses, Jira helps teams log all service events and related details on a single platform. Leveraging Jira integration in your asset management system enables you to easily visualize and organize tasks, improving productivity and efficiency for maintenance workflows.
To get started with Jira asset management, it is best to start with a clear understanding of your business process. A fundamental operational setup is required to efficiently create needed tasks, subtasks, and projects in Jira. Another key factor in setting up Jira is to define user roles and provide the rights permissions. Jira allows you to establish rules for different teams to vary control over activities like commenting, assigning, editing, and other tasks. Among other benefits, this configurability helps secure private company data when working with temporary contractors.
According to Atlassian, 83% of Fortune 500 companies use Jira for service management. To cater to its large base of customers, Jira offers both cloud and on-premises solutions aimed at targeting key problem areas for different business types and workflow requirements. Here is a look at what each Jira solution offers:
Jira Server: Suitable for companies that need to control data and build their server infrastructure. Jira Server is mostly used by large organizations that require highly configurable functionality. It allows you to have complete control over security updates and deployment.
Jira Cloud: Designed for small to medium-sized companies that want to focus on processes rather than administration, opting for Jira Cloud can automate updates and leave server maintenance and other issues to Jira’s in-house team.
4 Benefits of integrating asset management with your Jira system
After selecting the right Jira solution for your business, you can start setting up projects and assigning tasks to your team members. Here are 4 driving benefits of leveraging Jira integration in your asset management system:
Agile issue resolution with low MTTR
Jira is built for agile project management. Issue creation in Jira enables businesses to break up large projects into smaller tasks and assignments. In this way, teams can focus on their respective targets and not get bogged down by additional requests. Adding all ticket information in Jira eliminates the manual need to track issues and update timelines in accordance with upcoming projects.
Integrating your asset management system with Jira expands on these capabilities by enabling you to create issue tickets for all assets on both apps at the same time. Users can pull up critical asset-based projects from the asset management system and prioritize them for remediation in Jira. This helps the organization to allocate resources much more efficiently and better address urgent issues to meet project deadlines.
Such actions improve Mean Time To Resolve (MTTR) for service tickets while improving efficiency and equipment performance. MTTR is the time taken to resolve a failure and is a common metric tracked by companies when it comes to issue resolution. As soon as an issue gets added in Jira, a user can arrange for a replacement in the asset management system. Upon issue resolution, the asset can be activated again – systemizing this process helps ensure top performance at all times.
Improved team collaboration
It is quite common to lose track of service tickets when they move from one person to another, or department to department. This is also the case for maintenance tickets started in an asset management system. However, if you have Jira integration enabled, you can view the status of all service and asset maintenance issues in a single dashboard. From here, team members can check which issue was assigned to them, extend the service and monitor the progress of related issues.
For larger projects, issues can be divided within teams, which reduces complexity and makes them easier to understand and execute. Moreover, Jira also enables users to add comments with personalized mentions to notify the right employee for the required action. In this way all progress can be stored in one place for instant access and quicker actions.
Higher visibility for service ticket management
A business using asset management software may have hundreds of items that get checked in for service on a regular basis. Such tickets must be tracked closely to ensure smooth workflows. Integrating with Jira enables businesses to create service tickets and link them to items from their asset tracking software. Doing so eliminates the need to double check which items are in maintenance from two different systems.
Once an issue is created in Jira, users can track it all the way through its completion. In this way, any roadblocks are highlighted without much delay and can be flagged for further action. If similar delays are experienced in multiple issues, admins can arrange spare parts or replacements through the asset management system.
As an integral part of project management, Jira offers businesses the ability to create multiple roles for team members. Assigning specific roles for each project helps improve visibility by showing only needed information to each user. This is quite important in that it prevents employees from getting lost in irrelevant issue tickets. With the right permissions set up, teams can proactively take up their projects and complete them on time.
Better equipment performance with operational efficiency
Jira offers businesses the ability to run value reports on all types of issues and service tickets. Real-time reports for each project enables admins to meet their targets and goals without incurring last minute maintenance expenses. Measurable cost savings are possible because reports help identify bottlenecks and performance problems on time, allowing such issues to be escalated in order to prevent delays, resulting in improved operational efficiency.
Teams using Jira integration on their asset management systems can run reports including key metrics from both software systems. This provides access to asset information along with its associated tickets and their progress. Using these reports, businesses can more easily assess which equipment needs to be upgraded or replaced due to frequent breakdowns. In this way, reports facilitate data-driven decisions to boost equipment performance and increase useful life.
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