[How-to] Automate Request Routing in EZOfficeInventory

Request routing enables users to route reservation requests from a member specifically to their Manager who is in charge of fulfilling those requests. This makes the requester-fulfiller solution leaner with reservation requests directly reaching relevant lists for approval, without being dumped in the same generalized Command Center.

Benefits of Request Routing Automation

Request routing eliminates fragmented asset requests and establishes a unified channel for approvals. Here are some benefits of the feature:

Leaner Command Center

Direct routing to the relevant manager accelerates the approval process and declutters the command center for admins who don’t need to see every request within the system.

Enhanced User Experience

Admins get a more satisfying user experience with a streamlined command center where they no longer see requests that don’t directly concern them.

Increased Productivity

Only relevant requests being routed to an admin boosts their productivity. Managers only see what they need to fulfill, reducing processing time for reservation requests and helping teams meet their SLA standards.

Enhanced Accountability

Clear ownership and responsibility for each reservation request increases accountability and speeds up fulfillment. It also provides a clear history in case of a delay for oversight.

Optimized Resource Allocation

Routing requests to the right fulfiller also leads to more effective utilization of resources as errors are avoided and equipment gets in the right hands without delays.