Work Order Management
Keep Maintenance Work Connected to the Asset
Give maintenance teams a clear owner, schedule, and checklist for each job. EZO EAM links work orders, parts, and labor costs to equipment records, so supervisors can track progress and review completed work.
Our Clients Have Reported
4,800+
Work Orders Completed Every Month
20-40%
Improvement in Efficiency
2,000+ hrs
Saved Annually via Automation
Keep Maintenance Moving From Request to Completion
Spot Overdue Work Before the Next Handoff
Review work orders by status, priority, and due date, with the linked asset in view. Supervisors can identify overdue jobs and decide what needs attention next.
Make Job Ownership Clear
Assign a lead technician and supporting team members to the job. Keep scheduled dates and responsibilities on the work order so teams know who is doing what.
Reduce Manual Follow-Up on Recurring Service
Configure calendar schedules or meter rules to generate maintenance work when service is due. Keep recurring jobs in the workflow alongside reactive repairs.
Record the Steps Behind Completed Work
Attach checklists and mark required entries as mandatory. Add a review stage for jobs that need sign-off, so supervisors can assess the recorded work before completion.
We're Trusted by the Best
Plan, Track, and Complete Every Maintenance Job
Manage the Handoffs Behind Each Maintenance Job
Request Intake
Work Planning
Mobile Work
Checklists & Review
Equipment Availability
Parts & Labor Costs
Request Intake
Turn Approved Requests Into Assigned Work
Review a maintenance request before it becomes a work order, then assign an owner and due date. Keep the approved job linked to the relevant asset. Supervisors can track the work order through status changes, making the handoff from reported issue to scheduled work easier to follow.
Work Planning
Give Planned and Reactive Work a Place on the Schedule
Use the Work Planner to assign and schedule work orders, with daily and weekly views for planning technician work. Keep unplanned jobs visible until they are scheduled. Configure calendar-based maintenance or meter rules to generate recurring work, then review it alongside repairs that need attention.
Mobile Work
Keep Field Updates With the Job
Technicians can open assigned work orders, update checklists, and add work logs from the mobile app. Offline access lets technicians view up to 20 cached work orders and record work logs that sync after reconnection. Check the daily cache refresh before sending technicians to a site without connectivity.
Checklists & Review
Make Completion Requirements Visible
Attach a checklist and mark required entries as mandatory to prevent completion until those entries are finished. Configure reviewer approval for jobs that need a review stage. Eligible work moves to Review Pending before completion, with review behavior determined by the user’s role and account setup.
Equipment Availability
Keep Equipment Under Repair Out of Circulation
When creating a maintenance work order, choose whether the linked assets should become unavailable when work starts. With that option enabled, the maintenance event ends when the work order is completed. Supervisors can link the repair workflow to equipment availability.
Parts & Labor Costs
Review What Each Maintenance Job Consumed
With work order cost tracking enabled, record parts consumed, labor hours and rates, and service costs against the job. Enable and select a Cost Center when you need cost attribution. System-generated work may need a Cost Center added. Use Work Order Reports to review recorded maintenance activity and costs.
What Maintenance Teams Say
Join Teams That Keep Every Work Order on Track
Your Maintenance Backlog Shouldn’t Be a Guessing Game
- Requests Arrive From Everywhere: Emails, calls, and hallway conversations reach the team in different ways, so jobs get missed or logged twice before anyone assigns them.
- Ownership Is Unclear: Without a named assignee and due date on each job, technicians and supervisors spend time confirming who is doing what.
- Recurring Service Slips: When preventive tasks depend on someone remembering them, service dates pass, and reactive repairs start to fill the schedule.
- Job Records Stop at “Done”: Notes, checklist steps, parts, and labor rarely get captured together, so there is little history to review when the same equipment fails again.
Proven Results by Our Customers
Improvement in Work Order Efficiency
“Senasys streamlines its work order process with EZO EAM’s built-in CMMS functionality, improving efficiency by 20% and saving $5,000 to $10,000 per month through better inventory control.”
Improvement in Operational Efficiency
“PSI Repair Services tracks every repair stage on custom work orders in EZO EAM and cuts some reports from over an hour to less than 7 minutes.”
Vending Machines Supported Across 11 Sites
“Pepsi MidAmerica links approved requests to installation work orders and dispatch, and technicians cannot close a job until its required checklist is complete.”
Manage Work Orders From Anywhere
- Open assigned work orders from any mobile device, with job details and the linked asset in view.
- Update checklists and add work logs at the job site instead of back at a desk.
- Keep working in offline mode: view up to 20 cached work orders and sync work logs once you reconnect.
- Available on both iOS and Android.
