Key takeaways:
- Choose an Ivanti alternative based on the exact ITAM, ITSM, endpoint, and patch workflows currently in use that must be replaced.
- No single alternative necessarily replaces Ivanti’s full portfolio, so broader deployments may require multiple integrated products or a multi-product suite.
- The best fit depends on replacement scope and operating model, from connected ITAM and ITSM to endpoint management or enterprise workflow governance.
- Asset discovery does not equal endpoint management; inventory coverage should be evaluated separately from device control, policy enforcement, and remediation.
- Migration planning should classify existing data and workflows as migrate, rebuild, archive, integrate, or retire before requesting proposals.
- Compare pricing with a multi-year cost model that reflects actual agents, assets, endpoints, add-ons, migration, support, and administration.
- Proof-of-concept testing should validate high-risk workflows, data accuracy, administration, integrations, and error recovery, rather than relying on vendor-designed demo scenarios.
IT managers replacing Ivanti often face a difficult choice. Ivanti’s product portfolio spans IT service management, IT asset management, endpoint management, patching, and secure access. The right alternative therefore depends on the specific products and workflows in use. A platform that replaces Ivanti Neurons for ITSM may not address the requirements handled by Endpoint Manager, Neurons for Patch Management, or Connect Secure.
This blog explains how to evaluate Ivanti alternatives by replacement scope, migration requirements, deployment model, pricing structure, and endpoint coverage. It focuses on helping IT managers identify the best fit for their current Ivanti capabilities and operating model.
Scope note: This guide focuses on ITAM and ITSM alternatives, with selected coverage of endpoint and patch management. It does not compare dedicated VPN or ZTNA replacements for Ivanti Connect Secure.
Ivanti alternatives compared
| Alternative | Best fit | Ivanti products addressed | Deployment | Pricing model |
| AssetSonar | Connected ITAM and ITSM | Neurons for ITAM; Neurons for ITSM core workflows | SaaS | Public per-asset pricing |
| ManageEngine ServiceDesk Plus + Endpoint Central | Service and endpoint management | Neurons for ITSM; Neurons for ITAM; Endpoint Manager; endpoint patching | SaaS + on-premises | Technicians, assets, and endpoints |
| ServiceNow ITSM + ITAM | Complex enterprise workflows | Neurons for ITSM; Neurons for ITAM | SaaS | Custom quote |
| Freshservice ITSM + ITAM | SaaS-first service management | Neurons for ITSM; Neurons for ITAM discovery and lifecycle workflows | SaaS | Per agent + Asset Units |
| Oomnitza | Asset intelligence and orchestration | Neurons for ITAM | SaaS | Custom quote |
| InvGate Service Management + Asset Management | Connected ITSM and ITAM | Neurons for ITSM; Neurons for ITAM | SaaS; on-premises or Enterprise | Per agent + IP device |
| BMC Helix suite | Enterprise service and endpoint operations | Neurons for ITSM; Neurons for ITAM; Endpoint Manager; endpoint patching | SaaS + on-premises | Custom quote by module |
| SolarWinds Service Desk | Cloud ITSM with asset discovery | Neurons for ITSM; selected Neurons for ITAM workflows | SaaS | Per technician + assets |
| SysAid | AI-assisted ITSM with asset visibility | Neurons for ITSM; Neurons for ITAM inventory and discovery | SaaS + on-premises | $89 per agent/month; Enterprise custom |
| Jira Service Management with Assets | Jira-centered service operations | Neurons for ITSM; Neurons for ITAM configuration context | SaaS + self-managed Data Center | Per agent + object overages |
Which Ivanti product are you replacing?
The first step is to document the Ivanti products currently in use. This prevents an ITSM platform from being evaluated against endpoint or secure-access requirements it was not designed to meet.
| Ivanti product or family | Capabilities to preserve | Relevant options in this guide |
| Ivanti Neurons for ITAM | Hardware and software records, discovery, ownership, lifecycle, contracts, costs, and license context | AssetSonar, ServiceNow ITAM, Oomnitza, InvGate Asset Management, ManageEngine ServiceDesk Plus, and BMC Helix Asset Management |
| Ivanti Neurons for ITSM, Service Manager, or Cherwell | Requests, incidents, problems, changes, catalog, knowledge, SLAs, CMDB, and automation | AssetSonar, ManageEngine ServiceDesk Plus, ServiceNow ITSM, Freshservice, InvGate Service Management, BMC Helix ITSM, SolarWinds Service Desk, SysAid, and Jira Service Management |
| Ivanti Endpoint Manager or Neurons for UEM | Endpoint inventory, policies, applications, remote actions, compliance, and cross-platform management | ManageEngine Endpoint Central and BMC Helix Client Management offer the broadest coverage in this shortlist. AssetSonar covers selected endpoint and patch workflows but should not be treated as universal UEM parity. |
| Ivanti Neurons for Patch Management | Operating-system and third-party patching, testing, automation, remediation, and reporting | ManageEngine Endpoint Central, BMC Helix Client Management, and selected AssetSonar patch capabilities. A specialist patching shortlist may still be needed. |
No single product in this shortlist is likely to replace every Ivanti capability for every organization. An IT team using Neurons for ITSM, Neurons for ITAM, Endpoint Manager, and Connect Secure may need either a multi-product suite or a carefully integrated stack.
Why IT managers evaluate Ivanti alternatives
Organizations typically consider Ivanti alternatives when its product mix no longer fits how their IT team works.
Common evaluation triggers include:
- Product complexity: Organizations may be paying for or administering several modules when their primary need is connected ITAM and ITSM.
- Licensing visibility: Public per-asset, per-agent, or per-endpoint pricing can be easier to model than a multi-product custom contract.
- Administration effort: Advanced configuration only helps if your team has the time and resources to manage it.
- Deployment constraints: Cloud-first organizations may prioritize fast updates, while regulated, sovereign, or isolated environments may still require on-premises deployment.
- Product lifecycle: Organizations should consider vendor roadmaps, product support timelines, end-of-life policies, and the potential migration effort required if a platform is retired or significantly changed.
- Security review: Evaluate each product’s security history, vulnerability response process, update cadence, access controls, and compliance capabilities rather than making assumptions based on the vendor’s broader product portfolio.
Identify must-have requirements before the proof of concept and eliminate any platform that cannot meet them.
How we evaluated the alternatives
Each alternative was evaluated using the same criteria:
- Replacement scope: The Ivanti ITAM, ITSM, endpoint, and selected patch-management workflows it can realistically address.
- Asset management: Discovery, inventory, ownership, lifecycle, software, and license coverage.
- Service management: Core workflows, automation, CMDB, and configuration context.
- Endpoint coverage: Inventory, management actions, patching, and any additional products required.
- Deployment and packaging: SaaS and on-premises options, separate modules, editions, and add-ons.
- Pricing: Licensing units, required products, and potential additional costs.
Detailed breakdown of the top Ivanti alternatives
The ten alternatives below replace different parts of Ivanti, so their coverage is not identical. Compare each platform’s product scope, deployment model, pricing structure, and limitations against the Ivanti modules your organization currently uses.
1. AssetSonar: Best for asset-led ITAM and service management
AssetSonar is an asset-led IT management platform that connects hardware, software, users, service records, patches, and workflows through shared context. It can replace Ivanti Neurons for ITAM and core Ivanti Neurons for ITSM workflows without requiring separate asset and service systems.
For ITAM, the platform combines hardware and software discovery with ownership, custody, contracts, warranties, and lifecycle history. This gives IT teams a clearer record of what they own, who is responsible for it, and what has happened to each asset over time. That context can also support audits, employee offboarding, and device retirement.
Through AssetSonar ITSM, the same asset context carries into requests, incidents, problems, changes, knowledge, the service catalog, and SLA management. Service teams can investigate issues using the relevant device, software, ownership, and lifecycle information already tied to the workflow, rather than treating the ticket as a separate record.
Beyond core ITAM and ITSM, the platform also supports license governance, workflow automation, and selected endpoint actions. Advanced software governance and Patch Management are available through the Advanced SAM add-on, extending its scope into remediation and software-control workflows.
The fit is still targeted rather than universal. Organizations that need full UEM policy depth, digital employee experience (DEX), enterprise-wide low-code application development, or secure access may still require specialist platforms.
Pricing: ITAM starts at $0.75 per asset per month, while ITSM, which includes ITAM, starts at $1.08 per asset per month. Advanced SAM, which includes Patch Management, is available as an add-on for $0.42 per asset per month. Volume discounts apply above 1,000 assets.
User perspective: Recent G2 reviews frequently highlight ease of use, customization, integrations, and centralized tracking. Reporting flexibility and initial data organization appear as recurring areas to evaluate during a trial.
2. ManageEngine: Best for modular ITSM and endpoint management
ManageEngine ServiceDesk Plus combines ITSM, ITAM, and CMDB. Endpoint Central adds endpoint inventory, software deployment, remote actions, policies, and patching. Together, they can replace Ivanti Neurons for ITSM, Neurons for ITAM, Endpoint Manager, and selected Neurons for Patch Management workflows.
Because this coverage spans separate products, editions, licensing units, and add-ons, map which console owns each workflow before comparing costs.
Deployment: ServiceDesk Plus and Endpoint Central offer SaaS and on-premises options. Compare deployment models separately from each product’s plan editions, as feature availability differs between them.
Pricing: ServiceDesk Plus on-premises subscriptions start at $13 per technician per month for Standard, $27 per technician per month for Professional, and $67 per technician per month for Enterprise. Asset limits and add-ons vary by edition. Endpoint Central pricing is calculated separately using workstations, servers, technicians, edition, and selected add-ons.
User perspective: G2 review themes commonly include accessible ITIL-aligned workflows and ticket automation. Some reviewers report that report customization and certain updates require more support.
3. ServiceNow: Best for complex enterprise workflows
ServiceNow ITSM and ServiceNow IT Asset Management are suited to large organizations that need governed service processes, a shared data model, CMDB context, and extensive workflow configuration. Together, they can replace Ivanti Neurons for ITSM and ITAM in organizations with complex service and asset workflows.
The platform supports structured service workflows, hardware and software lifecycles, contracts, costs, and procurement relationships. Organizations should also account for administration, ongoing configuration, and implementation support. ITSM and ITAM are not native replacements for every Ivanti endpoint or secure-access function, so additional products or integrations may be required.
Pricing: ServiceNow offers custom quotes. Buyers should inquire which ITSM tier, ITAM products, discovery capabilities, AI entitlements, implementation services, and non-production instances are included.
User perspective: G2 reviewers often value centralized ticket management, automation, and adaptability. The same depth can create a steep learning curve and time-consuming configuration for new users.
4. Freshservice: Best for SaaS-first service management
Freshservice combines ITSM with separately packaged ITAM capabilities, including discovery, asset lifecycle management, CMDB, and plan-dependent service and dependency mapping, in a SaaS platform. It can replace Ivanti Neurons for ITSM and selected Neurons for ITAM workflows for organizations prioritizing an approachable service desk, automation, and asset context.
Freshservice covers core service processes, discovery, asset lifecycles, software licenses, and configuration relationships. The scope of replacement depends on the service plan and ITAM package. It does not replace Ivanti Connect Secure or full UEM. Because asset types consume Asset Units differently, quantify requirements before comparing prices.
Pricing: Freshservice plans start at $19 per agent per month for Starter, $49 per agent per month for Growth, and $99 per agent per month for Pro when billed annually. Enterprise is custom priced. ITAM pricing is based on Asset Units and requires a qualifying Freshservice plan.
User perspective: G2 reviewers commonly praise the interface and automation. Advanced reporting and customization are recurring limitations to validate against complex requirements.
5. Oomnitza: Best for asset intelligence and data orchestration
Oomnitza brings lifecycle data from hardware, software, SaaS, identity, procurement, security, and finance systems into a unified asset view. It is most relevant as a replacement for Ivanti Neurons for ITAM, or as an asset data layer that feeds existing service and security tools.
Its strengths include data normalization, workflow automation, lifecycle governance, chain-of-custody tracking, and cross-system integrations. Oomnitza is better suited to unifying and managing asset data than replacing a complete service desk.
Oomnitza is not a full ITSM platform. An organization replacing both Neurons for ITAM and Neurons for ITSM may need to connect Oomnitza to a separate service management system. It should not be treated as UEM, patch management, or secure access.
Pricing: Buyers can request a custom quote and confirm the assets, integrations, workflows, implementation services, and support included.
User perspective: G2 reviewers frequently praise customization, integrations, automation, and data normalization. Reviewers also note that advanced workflows and field manipulation can become complex.
6. InvGate: Best for connected ITSM and ITAM with approachable administration
InvGate Service Management and InvGate Asset Management are two integrated products that cover service workflows and asset lifecycle management. Together, they can replace Ivanti Neurons for ITSM and Neurons for ITAM for organizations that want purpose-built tools without a broader enterprise application platform.
Service Management covers ticketing, self-service, knowledge, SLAs, automation, and no-code workflows. Asset Management adds discovery, hardware and software inventory, licenses, contracts, costs, and lifecycle records. Their integration gives service agents access to asset context while keeping each discipline in a dedicated product.
InvGate is not a direct substitute for full UEM, patch management, or secure access functionality. The ITSM and ITAM products also use different licensing models, so both must be included in the cost comparison.
Pricing: Service Management pricing starts at $1,499 per year for five Starter agents. Pro is $500 per agent per year with a minimum of 5 agents, while Enterprise starts at $12,000 per year. On-premises deployment is listed for Enterprise. Asset Management is priced separately for each managed device.
User perspective: G2 reviewers often highlight its intuitive interface and fast adoption. Advanced reporting, integrations, and customization depth are areas to test.
7. BMC Helix: Best for enterprise service and endpoint operations
BMC Helix ITSM, BMC Helix Asset Management, and BMC Helix Client Management can replace Ivanti Neurons for ITSM, Neurons for ITAM, Endpoint Manager, and selected Ivanti Neurons for Patch Management workflows.
Together, these modules cover service, asset, endpoint, compliance, software deployment, and patch workflows. It suits enterprises that need formal governance and can administer several connected modules.
BMC Helix ITSM alone should not be described as a full replacement for Ivanti. Discovery, asset management, endpoint actions, digital workplace, and other capabilities may require separate entitlements.
Deployment and pricing: BMC documents SaaS and on-premises deployment paths for the broader BMC Helix Service Management suite.
User perspective: G2 reviewers of BMC Helix highlight centralized ticket tracking, request management, workflow automation, and team collaboration. Learning curve and configuration complexity are recurring considerations to assess during implementation.
8. SolarWinds Service Desk: Best for cloud ITSM with asset discovery
SolarWinds Service Desk is a cloud platform for service processes, discovery, asset management, and CMDB context. It can replace Ivanti Neurons for ITSM and selected Neurons for ITAM workflows where service and asset records need to remain connected.
Discovery can identify networked hardware and installed software, while asset records connect with incidents, changes, purchases, contracts, and lifecycle history. Remote support can be added through integration with a separately licensed product such as Dameware Remote Everywhere. It is not part of a complete native UEM stack.
The platform is therefore a targeted alternative, not a replacement for Ivanti endpoint policy management, full software asset optimization, or secure access.
Pricing: Essentials starts at $39 per technician per month, Advanced at $99, and Premier at $124, billed annually. End users are unlimited. Asset pricing is available by quote, so the final total depends on both technicians and managed assets.
User perspective: G2 reviewers regularly mention usability, ticket management, and connected asset records. Some users want stronger reporting, asset search, automation, and enterprise customization.
9. SysAid: Best for AI-assisted ITSM with asset visibility
SysAid combines service management, workflow automation, self-service, and IT asset management. Its discovery options collect hardware and software inventory. Together, these capabilities can address Ivanti Neurons for ITSM and selected Ivanti Neurons for ITAM inventory and discovery workflows.
SysAid emphasizes AI agents for service management, but IT teams should test how well they work with their knowledge base, permissions, and escalation rules.
SysAid is not a complete UEM, patching, or secure-access replacement. Some endpoint and remote-support requirements may need integrations or separate tools.
Deployment and pricing: SysAid supports cloud and on-premises deployment. Professional costs $89 per agent per month and includes 250 managed assets. Enterprise pricing is custom and starts at 20 agents. Patch Management, Splashtop Remote Support, Lansweeper Advanced Discovery, additional asset packs, and Advanced License Manager are available as add-ons.
User perspective: G2 review themes include ease of use, customization, integrations, and customer support. A clunky interface, reporting limitations, and setup complexity are noted in some reviews.
10. Jira Service Management: Best for Jira-centered service operations
Jira Service Management connects service and operational work with Jira-based development processes. Assets provides a configurable object model for representing assets, configuration items, owners, services, and dependencies. Together, they can replace Ivanti Neurons for ITSM and provide part of the asset and configuration context that Neurons handles for ITAM.
For organizations already using Jira for delivery work, development teams can move between service requests and delivery tasks without maintaining a separate service-to-development integration.
Assets should not automatically be treated as full specialist ITAM. Organizations that need deep hardware custody, software normalization, license optimization, depreciation, procurement, or endpoint actions should validate those workflows and any required Marketplace apps.
Pricing: Atlassian’s Standard plan costs $20 per agent per month, and Premium costs $51.42 per agent per month. Assets are included with plan-specific object allowances; after that, extra objects are billed separately. Jira Service Management and Assets also remain available through Data Center for self-managed deployment.
User perspective: G2 reviewers commonly praise Atlassian integration and flexible workflows. Complex SLA configuration, reporting limits, performance at scale, and rising costs for premium functionality are recurring concerns.
Which Ivanti alternative fits each operating model?
Start with the capability your team cannot afford to lose during migration.
| Priority | Relevant options | Why |
| Connected ITAM and core ITSM | AssetSonar | Asset records and service workflows share the same operational context |
| ITSM plus endpoint management | ManageEngine or BMC Helix | Related endpoint products extend beyond service-desk workflows |
| Enterprise workflow governance | ServiceNow or BMC Helix | Broad platforms support complex processes, CMDBs, and organizational scale |
| SaaS-first ITSM with asset context | Freshservice or SolarWinds Service Desk | Cloud service management includes discovery and asset relationships |
| Asset intelligence across existing systems | Oomnitza | Reconciles lifecycle data without trying to replace the service desk |
| Connected purpose-built ITSM and ITAM | InvGate | Separate service and asset products are designed to operate together |
| AI-assisted service management with deployment choice | SysAid | Connects service automation and asset discovery across cloud or on-premises deployment |
| Development and service collaboration | Jira Service Management | Service work can connect directly with Jira delivery workflows |
These are starting points rather than universal rankings. A platform can be strong in one operating model and incomplete in another.
What to plan before replacing Ivanti
Migration complexity depends on your current Ivanti setup and how the new platform handles imports, data, and implementation. Before requesting proposals, inventory the following:
- Asset, software, license, contract, warranty, cost, and custody records
- Tickets, request types, knowledge articles, service catalog forms, SLAs, and service history
- CMDB items, relationship maps, and service dependencies
- Users, roles, groups, permissions, approval chains, and authentication rules
- Workflows, automations, scripts, endpoint packages, and patch policies
- Integrations with identity, MDM, procurement, security, monitoring, and collaboration tools
- Reports, audit evidence, retention rules, and historical attachments
- Cloud, on-premises, hybrid, sovereign, or air-gapped requirements
Then decide what to migrate, rebuild, archive, keep through an integration, or retire. This avoids paying to reproduce obsolete workflows and gives vendors a common migration scope to price.
Choose by replacement scope, not brand recognition
The right Ivanti alternative should replace the workflows you need without creating new gaps elsewhere. Start with the exact Ivanti modules in use, identify the data and actions that must survive the migration, and remove any platform that fails to meet a deployment or integration requirement.
AssetSonar is a focused option for teams that need core ITAM and ITSM workflows integrated into a single system. ManageEngine and BMC Helix extend further into endpoint operations, while ServiceNow, Freshservice, Oomnitza, InvGate, SolarWinds, SysAid, and Jira Service Management suit different levels of workflow, asset, and organizational complexity.
