[ITSM | How-to] Designing Dynamic Forms with Conditional Fields in AssetSonar

Why It Matters

Conditional logic keeps forms visually clean by only revealing follow-up questions when they are actually relevant. This prevents end-users from getting overwhelmed by massive, cluttered pages full of fields they don’t need to fill out.

How to Set It Up

• Access the Builder: Navigate to Administration → Forms and open your form to the main builder layout.
• Locate the Target Field: Locate the specific question or comment you want to hide (such as a text box asking for a software license key).
• Open Field Settings: Click on the vertical ellipsis (the three dots) located right beside that specific field. This will open a sub-menu where you can select the option to configure visibility or validation.
• Define the Logic: Use the visibility settings to define your condition—such as setting the rule so this specific text box only appears if the user explicitly selects “Software Issue” from a previous dropdown menu.

Next Steps

Click the Preview button on your form and toggle the dropdown options to ensure your hidden fields dynamically appear and disappear exactly when they are supposed to.