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IT Asset Management Suite IT Asset Management FAQs Faqs
EZO AssetSonar FAQs
At AssetSonar, we are committed to providing an unmatched support experience.
- Here’s how to get in touch:
- 1. Email – support@ezo.io
- 2. Blog – https://ezo.io/assetsonar/blog/– great place to start off and read about our existing and upcoming features.
FAQs of AssetSonar are listed below
Account/Users
Account Cleanup will remove all data, except Printout Templates, Custom Fields, Settings, and Add Ons. This can take 30 minutes to a few hours to complete, depending on how much data you have to clean up … Continue reading →
Two-step authentication gives an added layer of security to your AssetSonar account and restricts third-party access. This eliminates any risk of unauthorized access from your account and keeps your valuable information secure … Continue reading →
If your company administrators manage the checkouts, reservations and other actions of our staff users, you can restrict staff users from logging in … Continue reading →
Account Owner/Administrators can resend confirmation emails from Members → Send Reset/Confirmation email (against the staff user) … Continue reading →
Applies To
- Custom applications
- SCIM Provisioning
- Log in to your Okta Org account as the Super Admin.
- Click the ‘Admin’ button.
- Go to Applications → Add Application.
- Select the ‘Create New App’ button. Specify the Platform as Web, choose Secure Web Authentication (SWA) as the Sign-on method, and click ‘Create’.
The account owner can view and print invoices from Settings → Billing → Invoices. We also send the invoice in an email to the account owner as they kick in
… Continue reading →
Account owners can delete members by enabling Member Deletion. Do this from Settings → Company Settings → Policy → Member Deletion. We recommend enabling this setting only when you have to delete members. Disable it afterwards to avoid accidentally deleting members
… Continue reading →
As an account owner, you can transfer ownership to any (confirmed) administrator from Settings → Company Settings → Company Profile → Change Owner
… Continue reading →
You can downgrade, upgrade, or cancel your subscription at any point in time. There are no extra charges. The option is available under Settings → Billing → Close my account … Continue reading →
Alerts
AssetSonar has three different user levels:
- Administrators
- Supervisors
- Staff Users
You can now customize the Low Stock Alert page as per your requirements. For example, users can track which vendor is responsible for restocking particular items … Continue reading →
Customization
There is an option in AssetSonar which enables businesses to customize some of the action button labels from Settings → Company Settings → Custom label. This enables businesses to rename the action button labels that best describe them for their employees … Continue reading →
Devices
Yes, with AssetSonar’s Custom Reports module, you can create and run Custom Reports to get a quick overview of the security compliance status of your Devices … Continue reading →
Yes, AssetSonar gives you the ability to sync your Devices with and update their associated details by pressing the ‘Sync’ button … Continue reading →
If Intune has detected a Virtual Machine (VM) running in your organization’s device, it will also be provisioned into AssetSonar. You can use the Intune API integration to provision devices and their associated VMs with the following Operating Systems: … Continue reading →
Import/export
Here’s a list of the file types you can upload in AssetSonar:
Image formats:
JPEG
JPE
JPG
X-PNG
TIFF
GIF
BMP
vnd.adobe.photoshop
vnd.microsoft.icon
… Continue reading →
The ‘export to CSV’ feature is currently available for the following areas of the system:
- Assets
- Asset Stock
- Inventory
- Users
- Locations
- Groups
- Vendors
- Members
- Reports
- Documents
You can create document linkages for items right as you update or upload them via an Excel sheet. Furthermore, you can attach up to 5 public media file URLs upon item import … Continue reading →
Here are some things you should be aware of before you begin importing data to AssetSonar: … Continue reading →
Sync logs give you information on which users or devices are being synced and transferred through your integrations. You can have direct visibility on whether your integrations are working properly or not … Continue reading →
Item labels can only be generated if an item exists in our system. If you need the labels printed beforehand, an easy workaround is to create Placeholder Assets … Continue reading →
Inventory
Inventory stock can be transferred by going to the Stock Details page and clicking More → Transfer Stock … Continue reading →
If you want to relocate your asset stock from one location to another, you can do so by using excel import functionality Continue reading →
Items
Here’s a list of the file types you can upload in AssetSonar:
Image formats:
JPEG
JPE
JPG
X-PNG
TIFF
GIF
BMP
vnd.adobe.photoshop
vnd.microsoft.icon
… Continue reading →
Inventory stock can be transferred by going to the Stock Details page and clicking More → Transfer Stock … Continue reading →
You can now customize the Low Stock Alert page as per your requirements. For example, users can track which vendor is responsible for restocking particular items … Continue reading →
Item labels can only be generated if an item exists in our system. If you need the labels printed beforehand, an easy workaround is to create Placeholder Assets … Continue reading →
Item labels can only be generated if an item exists in our system. If you need the labels printed beforehand, an easy workaround is to create Placeholder Assets … Continue reading →
LDAP
Yes, AssetSonar gives you the ability to map contact and address attributes from your Identity Provider (IdP) … Continue reading →
Print Labels
By theory, you can print labels for your items once they have been added to the AssetSonar account … Continue reading →
AssetSonar allows you to print professional item labels in-house using the Avery Label Designer … Continue reading →
Scanning and the Mobile App
You can use QR Code scanning hardware with AssetSonar in your PC/Mac browser … Continue reading →
AssetSonar enables mass label scanning to help you process IT Assets quickly. In this post, we’ll take you through setting up a Barcode scanner on your AssetSonar mobile app. To learn how to use AssetSonar to set up a Barcode scanner on your PC or Mac, … Continue reading →
Note: The process described below is applicable to Assets, Asset Stock, and Inventory. We will use the example of an Asset to illustrate the process … Continue reading →
SCIM User Provisioning
You are likely to get this error when you try to import Groups along with users from Azure AD into AssetSonar using the SCIM protocol. Please note that AssetSonar does not import Groups via SCIM protocol, but only the users. Since this error applies to Groups only, users from your Azure AD are provisioned into the AssetSonar account regardless … Continue reading →
If a custom role imported via SCIM from your Active Directory — Okta, Azure AD, or OneLogin does not exist in AssetSonar, users belonging to that custom role can be provisioned to a default role in AssetSonar … Continue reading →
Your Active Directory (AD) may fail to create members in AssetSonar if the custom field(s) associated with members are mandatory but not specified in the AD platform. Hence, leading to the error “Failed to create user in {Application Name}” … Continue reading →
Applies To
- Custom applications
- SCIM Provisioning
Yes, AssetSonar gives you the ability to map contact and address attributes from your Identity Provider (IdP) … Continue reading →
Security
Yes, with AssetSonar’s Custom Reports module, you can create and run Custom Reports to get a quick overview of the security compliance status of your Devices … Continue reading →
