[ITSM | How-to] Setting Up the MS Teams Integration in AssetSonar

Published on March 19, 2026

Last updated on August 4, 2026

Farhad Hassan
1 minute

Table of Contents

Why It Matters

Connecting your helpdesk directly to Microsoft Teams meets employees where they already work, allowing them to get support without ever leaving their primary chat window.

How to Set It Up

Enable in ITAM: Log into your main account and navigate to Settings → ITSM on the AssetSonar ITAM side to enable the core integration.
Install the App: A Microsoft 365 Admin with organizational rights must download the AssetSonar IT Support app directly from the MS Teams app store and install it for the workspace.
Verify Authentication: Ensure that your employees have matching email addresses across both their Teams profile and their AssetSonar user account. The system relies on this exact email match to authenticate them and grant access to the bot.

Next Steps

As an admin, ensure the app is successfully installed in your Teams environment, and verify that your own email matches across both systems so you can begin testing the bot.

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Farhad Hassan

Sr. Technical Writer, EZO

Farhad Hassan is a Senior Technical Writer at EZO with over a decade of experience turning complex software and operational workflows into clear, actionable guidance. He creates support content across asset management, equipment maintenance, rental operations, and IT management, helping users understand product capabilities, solve problems, and get greater value from their tools.