[ITSM | How-to] Submitting a Support Ticket via the Employee Portal in AssetSonar

Why It Matters

Submitting a detailed ticket through the official portal ensures the IT team receives all the necessary information upfront, drastically reducing back-and-forth emails and getting your issue resolved much faster.

How to Do It

• Access the Portal: Navigate to your company’s Help Desk by visiting your specific URL (for example, if your company is ABC, you would go to abc-itsm.assetsonar.com). Once logged into the Employee Portal, click the Create Ticket button on your main dashboard.
• Select a Category: This will take you directly to the Service Catalog. Browse the available categories and select the option that best matches your needs, such as Report an Issue, Request a Service, User Access Services, or Report Issues with your Device.
• Submit the Form: Fill out the required fields presented on the form and click the submit button. This instantly captures your answers and routes your request directly to the correct IT support queue.

Next Steps

Bookmark your company’s Employee Portal URL in your browser so you have quick, one-click access the next time you need IT assistance.